Toytec lost a customer over 26 dollars!

^ That's probably the only reason he decided to do the right thing... he got called out on it in front of potential customers. WTF ever happened to customer service... especially when someone spends that kind of money. Thanks for the heads up OP.

 

well.... lets see some pictures of the new stance!

 

Same shit I was thinking. As soon as Toytec responded with an offer for the refund everyone praised Toytec (Dylan is it?) and of course thought OP was full of it. However, seems like both OP and Toytec story were identical, the only difference being Toytec just now all the sudden offered the refund to not look bad.

To me it seems stupid to say you can't take back a used part. They obviously trouble-shot and something was wrong. OP would've had to pay the return shipping, Toytec just refunds the 26 bucks, and doesn't resell the "used" part. Not saying I know how to run a business practice, just stating what it looks like.

Side note: don't know why I wasted time typing all this for 5 minutes.

 

wUT?

 

I should rephrase as what I meant was: a part deemed "used" that never fit or went on right in the first place. I understand a "used" g-string is a whole other story.

That is like selling someone a leaf shackle that is supposed to fit, but ended up being faulty and never fit, but customer gets the raw end of the deal. That is what I got from the OP story of it not fitting even after troubleshooting the issue

Does it change my view of Toytec? Probably not. Would I buy from them still? Probably. Tons more other people have had great experiences with them.

 

I've been doing this for about 15 years now and its become a routine. Customers get mad, don't like the answer they get no matter how wrong they are, so they are very quick to slam the business because they want to vent. More often then not, the business has no opportunity to defend themselves and set the story straight.

 

dont take this the wrong way op, but tw isint really the place to come and complain. if you had made a thread asking for help with your part there, youd have gotten more constructive feedback. thats what I did when I had a similar problem last year.

 

Couldn't agree more.

 

i can't blame the guy for being pissed.but thats just me.

 

As a vendor and owner of a business he has the right to make and enforce his own rules.. He can't make everyone happy all the time, no one can. He protects himself by enforces his rules. Just because op said he put it on and took it off doesn't mean that's true (not calling OP a liar just providing an example for why he has his policies). His policy is in place to protect himself from someone buying the product putting it on their truck then deciding 100 miles later they don't like it and go to return it. Sure right now it's only a $26 part but he made the policy for any part.. Dylan came and tried to make it right by breaking his own policies and you still denied his help so as far as I'm concerned this thread has run it's course because OP got the answer he wanted.

 

same here, they sent me replacement dust protectors for free when i did the group buy after i lost my other ones

 

Am I missing something here, or did you just say you can do alot better than spending $1500 on OME, and then support your statement by listing well over $2000 in parts as a substitution?

Of course you can do better if you spend a few hundred more bills.

Thats all. Just made me.

 

TacomaWorld is the place to come and complain about vendors. The quality of products and customer service a company provides is valuable information when members prepare to buy something. The members on this site get first hand accounts of what is great and what is not. You gotta take the information with a grain of salt, too.

 

This.

 

DONE!!!!

 

I was being sarcastic. I would never put a spacers and blocks lift on my truck.

Toytec wasn't looking bad. They clearly state in their return policy they do not accept returns on parts that have been installed. Why is it their problem if a buyer decides not to look into that? It doesn't matter if you think it's stupid or not. That's your opinion, but as a business they have the right to make any policy they want. Don't like it, spend the money elsewhere. They weren't doing the "right thing to not look bad" they were doing the OP a favor and making an exception in their policy and taking the loss. Sure, for them 26 bucks isn't much, but same goes for the buyer as well. It's not like he was ripped off of 500 bucks or something. I don't think it's too much to ask to have the customer try to troubleshoot something rather than just saying "it doesn't take work take it back."

I see crap like this all the time at work. People aren't eligible for certain programs, it's clearly stated, but they keep complaining and threaten to take it further up the chain to try to make the company look bad, then you just cave and pay it to avoid the trouble. But that seems to be the norm in this country. Threaten or sue til you get what you want regardless if you're deserving or not.

 

Well ill tell you what, I was not being sarcastic!

Really what is the difference in lifts?

You put a spacer in you are making the part from truck to LCA longer

You put STIFFER, LONGER coils in again longer

You put 5100's in at what ever LONGER setting again longer

I love this site but people kill me, and I'm sure this has been talked about before, but it kills me that people spend crazy money on a lift that does no different than a spacer lift. You lift the front of your truck whatever way, you still have drive shaft, UCA, and shock issues. Yea you may have a different ride but that's a given for when you use different suspensions. Until you go to long travel or mid travel or 6" lift you are lifting your truck the same way(making the shock/coil longer), or block or add a leaf in rear. But whatever! I stick behind a spacer lift all day long against coils and 5100's. come get some if you don't believe, my taco WILL put whatever to shame, if I have to kill her !

 

LOL!!!!!