TSBs why do they seem to hate them?

So, I'm still working on getting my TSB done. I've been dealing with my dealership for a week and a half. I called 4 dealerships in total. Only one said he had NO problem doing the TSB for me. That guy just so happens to be the furthest away from me, and as such is my last resort because I'd have to take a full day off to go have the work done.

My question is this, "Why do they seem to hate TSBs so much?". When I just called another dealership, the lady's attitude changed immediately after I mentioned the TSB...that's after 3-4 minutes of pleasentness. They get paid right? Toyota Corporate reimburses them for both time and materials. So, why is it such a friggin hassle?

 

I agree, mine was really simple, but I have read many a horror story on here. They get paid as it is warranty work, I just dont understand why some get the run around.

 

no idea!! no idea AT all whatsoever! You would think that that would have NO problem doing TSB's. It like pulling focking teeth.

Very weird.

 

take the day off, it's worth it!

 

My guess is they don't get paid as much to do warranty work because there's no customer markup. The best time to do it would be when their maintenance schedule was light. I was able to get mine done while I was on a trip. I left the truck there for about five days during the week. They probably prefer that way since they can do it at their leisure when the workload is low. They called to tell me it was done the day before I got back.

 

I guess I'm quickly coming to that same conclusion my friend.

 

I get it, but it's still work and that means money. They asked me to trust in them and their product...and I did. Now, they don't seem to want to honor their part of the bargain. God forbid I don't hold up on mine and make my payments. In these trying economic times, I can't believe they'd turn down anything.

I'd be perfectly fine if they told me they couldn't get me in for a week...as long as they called me back when they say they will and didn't make me feel like I was bothering them. Right now, I can't even seem to get a call back.

I should f'ing go back and ask for a refund for my extended warranty. Since I don't seem to be getting much from my standard warranty.

 

They may not make as much on the parts doing warranty work, but they still make 10% and they get their full rate for the labor. If the TSB the original poster is referring to is the rear leaf springs, shocks and alignment, that's all gravy. Any wrench worth his little ASC patch should be able to beat the time easily. Hard to imagine any competent shop turning down gravy.

 

So I just logged into my "Toyota Owners" account and looked under the service records for my truck...this is what they have.

Job Date Operation Operation Details Pay Type
1 06/09/2009 AXLES AXLES ~|~CUSTOMER STATES:REAR
SPRINGS BUTTOM OUT WITH LOAD ON VEHICLE,
CHECK TSB 0305-08 ~|~ ~|~CHECKED PART NUMBERS CUSTOMER PAY

2 06/09/2009 31 POINT CHECK 31 POINT CHECK ~|~31 WAYS TO SHOW YOU WE ARE
DIFFERENT. DURING YOUR SERVICE VISIT, OUR TEAM OF
FACTORY TRAINED SERVICE ADVISORS AND TECHNICIANS
WILL PERFORM A FREE 31 POINT VISUAL INSPECTION AND
PROVIDE YOU WITH YOUR COPY OF OUR VISUAL
INSPECTION CHECKLIST...... JUST BECAU ~|~ ~|~THANK
YOU FOR THE OPPORTUNITY TO SERVE YOU. WE
APPRECIATE YOUR PATRONAGE CUSTOMER PAY



Notice that they have this written up as "Customer Pay"...and that they state they gave me a copy of the 31-point inspection. I never got the report. They simply said they'd call and never did...4 times (1 by the Customer Service Mgr.).

 

It's all about opportunity cost. Just because you can make money, that doesn't mean you should do it. There may be other higher value jobs available. You would save the TSB work for downtimes. If a dealer is very busy with little down time, they may not have to bother with TSB work since they can make much more doing other things.

 

They make more money on non-warrantee type work.

So, if they're busy ...they don't wanna waste time with warrantee work.

If they're slow, they'll be happy to fill their bays with anything.

 

Well, I just got done with the Service Manager at my dealership. He didn't even remember speaking to me...which is fine. But while I was recapping who I was and the situation at hand, he asked ME if MY parts were in. That did it. I understand about scheduling, and I understand about waiting. What I don't understand is the inability to live up to your promises and then to act indignant when I'm pissed about it. When I asked to speak to his manager, he declined and told me that he WAS the parts and service manager. I blew my top and he hung up. Funny though, he still called back 15 mins. later to let me know my parts were in.

I called New Holland Toyota and have an appointment for them to check out my truck on Friday. Hopefully they will do my TSB. Like I said, I don't mind waiting, I just want people to do what they say they will do, and when they say they will do it. Let's see if they will provide me better service.

 

^EXACTLY. I don't give a rats ass (or any other asses) how much or how little they make on any particular job. Your truck is not performing up to it's stated standards and they owe you a truck that does. The fact that they treat you like garbage when all you want is for your truck to perform as stated is very telling about how much they value their customers.

 

This is one of the reasons I haven't done the tsb yet. I have no interest in being put through hell by some bs stealership.

 

^But you should get the TSB if you want the carrying capacity. I will be getting mine soon.

 

Yeah, working in getting my TSB right now. Got a case # with Toyo customer service, but they say take it to the dealer first to get it checked out. Heading down to the local dealer tomorrow to see what they can do. If no luck, I'll be trying again this weekend at the dealer I bought from.

 

Don't mention the TSB but mention the concerns that are in the TSB. Dealers are much more likely to help someone and be nice to you if you have a complaint about your car and you dont just come say "hey i found this on the internet can you do this to my car?"

 

Yeah I'm playing my cards correctly. Will report in once there's something to report.

 

Well, I just got back from New Holland Toyota in PA, and there were NO problems. I walked in with the TSB, my Case# and a smile. They looked at the truck, had it back to me in an hour and told me they'd order the parts. I'm scheduled to get the tsb done this time next Friday. Amazing. So much different than the stealership I bought it from.

The dealership I bought from hmmed and hawwwed for 5 days (6/6-6/10) and never told me what "Toytoa" decided. It wasn't until I called and complained that they agreed to do it (6/10). It took my calling back another 5 days later (6/15) to find out if my parts were in. BTW, they actually asked ME if MY parts were in. I went apeshit on the Parts/Service manager (there's a whole backstory here). He then proceded to lie and tell me they "just came in" and that's why they didn't call me. Funny thing is, I recieved a notice via the mail the next day, telling me my parts were in...post dated the 12th! It just proved that they didn't give a shit.

I'm glad I called New Holland. It's a little far, and true that I don't have the tsb done yet...but they are already 1,000 times better than at the other place. It should have been this easy at "my" stealership. Instead, they made me hate them and vow to never go there for anything ever again.

 

You know, you can call up Toyota customer support where you can answer a questionnaire - give a negative review of the bad guys, give a good review to the good guys. I've heard that these customer evaluations actually play a significant role for the dealership.