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Toytec Customer Service *THUMBS DOWN*

Discussion in 'Vendor Reviews' started by MxRacer190, Jun 26, 2013.

Page 3 of 4
  1. Jun 27, 2013 at 8:40 AM
    #41
    sn0wrunner

    #41
    sn0wrunner Member

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    Isn't this what a build thread is for?
    You say you work in customer service? I doubt it. From my experience the customer is often times completely WRONG. lol

    They should call it a moron fee instead of a re-stock fee. You didn't do your homework before you ordered therefore you are charged the moron fee. I don't understand how people can place an order for something before doing any research??
     
    sn0wrunner, Jun 27, 2013
    #41
  2. Jun 27, 2013 at 9:02 AM
    #42
    MxRacer190

    #42
    MxRacer190 [OP] Well-Known Member

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    I used to work at home depot for 4 years, and I run a few cabin rentals in the mountains. I'm pretty sure I know a good bit about customer service. No, the customer is not always right, but that's not the meaning behind " the customer is always right" motto. It means that if an issue rises, it doesn't matter who is right or a wrong, your customer is the one keeping your company alive and it is of the most importance to make them happy. You obviously don't have a business, and never will with that attitude.
     
    MxRacer190, Jun 27, 2013
    #42
  3. Jun 27, 2013 at 9:19 AM
    #43
    sn0wrunner

    #43
    sn0wrunner Member

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    Isn't this what a build thread is for?
    hahaha! You're funny. I know your point man. And I know that the motto isn't suppose to be literal. I'm just trying to add some humor here. Next time try to do your research before ordering from any company. :wink:

    On a side note, does anyone in this thread happen to know what size tire I can run with my lift? :D

    P.S. Your signature is driving me nuts.
     
    sn0wrunner, Jun 27, 2013
    #43
  4. Jun 27, 2013 at 9:24 AM
    #44
    Boone

    #44
    Boone Vaginas are rad.

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    I'd stick with this if I were you.[​IMG]
     
    Boone, Jun 27, 2013
    #44
  5. Jun 27, 2013 at 9:27 AM
    #45
    Large

    #45
    Large Red

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    I understand the frustration, when I gave TRS a bad review all their fanboys jumped on my back and got so much rep crap it was funny.
     
    Large, Jun 27, 2013
    #45
  6. Jun 27, 2013 at 9:29 AM
    #46
    drunktaco

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    drunktaco Well-Known Member

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    Icon ext travel C/O's, Total Chaos UCA's, King R/R shocks, All-Pro leaf pack, lights, RCI skid, Brute Force sliders, ect.
    What's the offset? He still might rub...
     
    drunktaco, Jun 27, 2013
    #46
  7. Jun 27, 2013 at 9:32 AM
    #47
    Boone

    #47
    Boone Vaginas are rad.

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    0" BS, -34.36 mm offset, I think the heavy duty version is a little different. I'd like to know if he did a CMC on his 4Runners, I'll bet he did.
     
    Boone, Jun 27, 2013
    #47
  8. Jun 27, 2013 at 11:07 AM
    #48
    magikbean562

    #48
    magikbean562 once flirted with danger, danger got clingy

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    so youve gotten buyers remorse after multiple purchases? or did research later or found a cheaper part somewhere? sounds like your lack of preparation is to blame.
     
    magikbean562, Jun 27, 2013
    #48
  9. Jun 27, 2013 at 12:01 PM
    #49
    ABA180

    #49
    ABA180 It burns when I pee....

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    I had my own version of that. The customer is not always right. The customer, whenever possible, should be made to feel that they are right. There are those times when the customer is wrong as well. There are also times when some kind of middle ground exists.

    20 plus years of CS in various fields is my claim to fame. I've been on both sides of the coin a lot.
     
    ABA180, Jun 27, 2013
    #49
  10. Jun 27, 2013 at 12:04 PM
    #50
    sk8rjess

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    sk8rjess IG: @whoishack

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    glad you finally posted this dude
     
    sk8rjess, Jun 27, 2013
    #50
  11. Jun 27, 2013 at 6:46 PM
    #51
    totmacher

    #51
    totmacher automotive hypochondriac

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    Cut & broke off some stuff.
    Toytec was great when I dealt with them earlier in the year. I even had a part that wouldn't fit right and they sent a replacement super quick with no hassle.
     
    totmacher, Jun 27, 2013
    #51
  12. Jun 27, 2013 at 7:00 PM
    #52
    SEMAtaco

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    SEMAtaco Baja runner

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    Ok, my first post was deleted by the forum gods. LOL
    OP,
    Do you realize Toytec's policies are the same as all of the other vendors on this forum?
    Go look through their policies, I did and others would have charged you 15 to 20% restocking.
    If they had horrible customer service they would have ignored your emails and shipped your order then charged you 15% restocking and the shipping both ways. Read their policy's they could have done that.
    I have ordered Toyec lifts for 3 of my Toyota's and they have always been good to me, never had a problem.
     
    SEMAtaco, Jun 27, 2013
    #52
  13. Jun 27, 2013 at 7:01 PM
    #53
    OZ-T

    #53
    OZ-T You are going backwards

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    I think the douche-o-meter alerted them
     
    OZ-T, Jun 27, 2013
    #53
  14. Jun 27, 2013 at 7:14 PM
    #54
    SEMAtaco

    #54
    SEMAtaco Baja runner

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    That you were here?
     
    SEMAtaco, Jun 27, 2013
    #54
  15. Jun 27, 2013 at 7:24 PM
    #55
    OZ-T

    #55
    OZ-T You are going backwards

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    Lol , my posts aren't getting deleted
     
    OZ-T, Jun 27, 2013
    #55
  16. Jun 27, 2013 at 7:34 PM
    #56
    RicnDenver

    #56
    RicnDenver Stop talking and START wheeling

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    so you do this often ? you order stuff then decide to cancel it ?
    YOU ordered it, YOU agreed to the terms, now you're bitching??? :notsure:
     
    RicnDenver, Jun 27, 2013
    #56
  17. Jun 27, 2013 at 7:36 PM
    #57
    RicnDenver

    #57
    RicnDenver Stop talking and START wheeling

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    this FTW... :cheers:
     
    RicnDenver, Jun 27, 2013
    #57
  18. Jun 27, 2013 at 8:08 PM
    #58
    RicnDenver

    #58
    RicnDenver Stop talking and START wheeling

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    WTF, 54 posts per "day" :eek: someone needs a life and BAD.
     
    RicnDenver, Jun 27, 2013
    #58
  19. Jun 27, 2013 at 8:12 PM
    #59
    OZ-T

    #59
    OZ-T You are going backwards

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    Oh man yeah
     
    OZ-T, Jun 27, 2013
    #59
  20. Jun 28, 2013 at 12:43 PM
    #60
    MxRacer190

    #60
    MxRacer190 [OP] Well-Known Member

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    someone is real mad, lol. Even took the time to PM me.
     
    MxRacer190, Jun 28, 2013
    #60
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