warranty issuse's

Same here.. My airbag light came on today and I brought it to boch toyota in norwood mass. At the time I didnt know that the book said 5 years or 60k but I did buy an extended warranty. Howeve, the extended warranty didnt cover the part. I was so enraged at the dealer that I called the corporate office and they set up a claim. Well see what happens.
Dan

 

The extended warranty didn't even cover it?? What good is an extended warranty then if it doesn't extend the covered items list?

Really interested in hearing what response you'll get...what did you mean by the "corporate office" exactly?

 

Well at least the extended warranty spells it out in plain English that they will not cover ANY airbag item. Unlike like them the factory clearly states that for 5 years or 60k they will cover ANY air bag or restraint item.

I did call the 800 number for Toyota and opened a formal complaint and my dealer has 48 hours to resolve the issue. We shall see though it's a shame though because a dealer I've been going to for 7 years will never see mr again after this is fixed.

 

Did your stealer charge you the $100 diagnostic fee? I was curious if my service manager was offering preferential treatment since she was handing me her phone number at the same time she was telling me she wouldn't charge me For the diagnosis, anyway................

Don't abandon the issue without cornering the general manager and giving him/her a chance to make it right.

 

I ended up sending an email to the owner of the deAlership to get it covered. A royal pain in the nuts. I will copy and paste the email. Thanks fir all the help. Bottom line don't let these jerks pull your chain.
Dan

 

hate to write this email to the owner of Boch Toyota and I really wish it could have been dealt with in the store.
I bought a 2006 Toyota Tacoma 4x4 in June of 2006. The truck is amazing and has never had a problem. However, yesterday my air bag light came on. So , I made an appointment for this morning to get it looked at. For a little back ground, the truck has 58k on it and I have done all of my services with Boch. In fact, my brother bought a Tacoma from you, my sister bought a scion from you, and my girlfriend bought a corolla. I have been loyal to your dealership for a long time.
* My service advisor was Robert Gandolfo and he was great. He treated me with respect and I appreciate that. Robert called me around 1pm on august 6th and notified me that the part I needed was not covered.
* When I purchased my truck I also bought the best and most expensive extended warranty, through cost guard. This did not cover my part. When I went to Boch Toyota to pick up my truck after the diagnosed it I met with the service manager Michael Altieri who was not very helpful at all. He insulted my intelligence by stating " you bought a car, things will break" I understand that which is why I bought a extended warranty.** I had a list of questions for him and I did not feel like he answered them to my satisfaction so I asked to speak to someone higher then him. He stated that that he was the highest> I then asked him about a customer service Representative, and he stated Boch didn't have one. I then asked who ran the entire store and he told me Bill Camperelli. Now this is where it gets interesting. I asked Mike if I could see Bill, Mike then told me Bills not in today, I then asked for his phone number so I could call him. Mike gave me a phone number in which I wrote down in my notebook.
* When I left the service managers office I went to the front desk in the service center and spoke with Caprice. I asked her if I could see Bill. She told me that he was in a meeting and would be out in a little while. So, Mike clearly lied to my face, he lied and said Bill wasn't in and I don't appreciate that. I then called the number that Mike gave me for Bill. Needless to say a little old lady picked up the phone and told me I had the wrong number. So Mike Lied to me again. That's an absolute disgraceful way to run a department.
* After I made that call I went back to Mikes office and told him that I was aware that he lied to me and I wasn't happy about it. I then stepped outside and called Toyota corporate office and they gave me a case number. They put me in touch with Mary Ann Windsor. When I spoke to her she told me that Boch Toyota did not have a customer service department. She did give me a business card for the service director though, as she was helpful. I didn't feel like I could trust anyone in the service department after Mike lied to me so I called Toyota corporate back. They then put me in touch with 2 "customer relations manager'. The first name they gave me was Caprice hall, which as I stated earlier is a receptionist and could not help me. The second name was Jaamal Mcrady, and I spoke with him for about 15 minutes. He wasn't a Customer relations manager either, he is a service manager. He was helpful in getting in touch with Bill for me. Jaamal told me that he spoke to Bill and Bill would call me tonight. Well he never called.
* I guess I have learned that customer satisfaction is a thing of the past, and customer relations do not matter once you take you vehicle off the lot. I am writing this to you because no one else has gotten back to me. I will continue to call and email as many people necessary until my vehicle is fixed. Today I finally left after 4 hours and paying 115 dollars for a diagnostic fee for something that IS covered under my warranty.
* 1 thing I failed to mention was when I got home I looked at my limited warranty info from when I bought my truck. The restraint system, and airbags are covered for 5 years and 60,000 miles. So the entire time my truck was covered by Toyota, why didn't anyone tell me? Why was I lied to? Can you get back to me.
Daniel Finn
617-913-1644