Show off your Mountain Bike!!!

If Trek sticks with what they have been doing, don't go lower than the EX7. That is pretty much the base of the better models. Components are significantly better once you move up to the 7. Yes, the price does jump, but for good reason. It is just a better-tuned bike (better shock and fork, better drivetrain, better brakes, you get the picture).

 

anybody catch geoff gulevich on fox news today? its pretty sweet, the anchor definitely helped him try to get get a point of how tough it is and seemed pretty interested too.

http://foxnewsinsider.com/2014/04/17/video-mountain-biker-geoff-gulevich-records-death-defying-ride-helmet-cam?utm_source=twitterfeed&utm_medium=twitter&utm_campaign=Feed%3A+FoxNewsInsider+%28Fox+News+Insider%29&utm_content=FaceBook

and the rad company trailer for those of you who havent seen it...its awesome

https://www.youtube.com/watch?v=dr-4LbSSriY

 

I have a quick question. I ordered 3 mountain bikes, 3 helmets, and a back wheel for my bmx bike on April 3rd. Total purchase price around $3000. He says everything will be in on April 9th. I call today (April 17th) and ask if he has a tracking number for the bikes. He says "I can get it, but it won't get the bikes to you any faster".

What would you do if it has been two weeks, and still no bikes, helmets or back wheel?


EDIT: This is my first time buying from this LBS, let alone buying a mountain bike and helmets.

 

If I paid $3k for stuff I'd be kicking his door in for answers....

 

Hopefully, you paid with a credit card.

I'd be calling daily. From his comment, it sounds like you'll get your stuff but he bundled it in with something else to make his minimum order number.

 

only if you don't care for the relationship you have with the shop I would give him an ultimatum and say, they are not here by this date, I am calling my CC company and having them retract the money. If you paid with a card....if you paid cash you may be sol unless they are nice enough to refund you.

I would say "yes I would like a tracking number" and go from their. If the shipment is across the country push for a refund, or a partial refund.

 

I don't like dealing with LBS at all. They never have anything for downhill anyways and if they do the markup is ridiculous. Never do they make you feel like an equal either, most of the help they have know little to nothing about bikes other than road bikes.

 

on top of the tacoma!!!

 

Most if the lbs I have dealt with have been awesome. My second favorite is in the armpit of Cali (Fresno) and has awesome customer service.

 

I paid with a cc. Just a little pissed because they aren't in when they were supposed to be

 

As you should be. I know I don't tolerate bs excuses well.

It's one thing to promise a delivery date and have to call and say "not gonna happen because" and quite another to offer an excuse like that.

The CC is insurance should you need to get them involved. Hopefully resolved before it gets that far.

 

i work in shipping/receiving for a huge online bike shop so i can tell you one of two things happened. No supplier takes that long anytime we order from any of our suppliers, KHS, BTI, QBP, Seattle Bike Supply etc....your talking bikes so its probably a bike company not a supplier, but anyway they are all actually super fast because they need to get the shops product when they need it. So he either didn't get your order in right after you placed it and sat on it for awhile or whatever supplier/bike company was out of stock. considering that you ordered bikes, and two separate components not related to those particular bikes, id guess the wheel/helmets are coming from a supplier and the bikes are coming from the bike company and since neither have came in yet my guess is that he didn't take care of your order fast. i would go ask him if it has been shipped yet and id ask for the tracking number just to get the pressure on him so that you have proof its coming and that it has infact been ordered.

thats assuming there generic products some specialty stuff like some of the Chris King line and ENVE parts that are usually not stocked and made to order.

 

I did ask for a tracking number, and he said "It won't get your bikes here any faster". There isn't any specialty stuff: Jamis Nemisis 650 sport(he said it was in his shop, just not put together yet), Kona Mahuna, and Kona Splice.

I can live without the helmets and back wheel not being here on time because I don't have to ride my bmx bike, and I can get a helmet anywhere. It's just kinda hard to go riding with your family when you don't have the bikes.

I'm giving it until the end of today, and then on Monday (He's closed Saturday and Sunday) I'm going to talk with him in person. If nothing is resolved, I'll ask for a refund or I'll go to the credit card company. Thanks for all of your input.

 

This was my first mountain bike and I freaking love it, I've been nothing but happy with the way it's performed out of the shop.

The only thing i've done is added a niterider light and some ODI lock on grips.

I've done about 180 miles on it so far and it's performed flawless, although my cables have stretched some and need adjustment but that's normal.

 

A bike store closed on Saturday? That should have been a sign right there to stay away.

 

It's Easter weekend...

 

What shop? I'm in Fresno pretty often.

 

Rubber Soul. Herb Bauer is ok and I haven't done much at Steven's. They seem good, their shop feels like a warehouse/box store type but they are home owned or what ever you call it. Each has their benefits, but I feel Rubber Soul is the best. They are on Blackstone and Nees

 

Thanks for the info! I'll be in Fresno on Wednesday and will try to check them out.