IT BS thread

Cleaning people, providing job security for the IT guy since forever!

 

I don't have any pictures of my best cleaning person keeping the IT guy employed screw up. I got a call that the entire network in one of our buildings was down. Went over to find that the MDF rack had had about 3 gallons of water dumped on the very top of it. Seems there was a leaking pipe above the rack and the facilities guy had put a garbage can on the dropped tile ceiling to keep the "computer stuff" dry. At least his heart was in the right place, because when the weight of the garbage can full of water exceeded the strength of the ceiling tile, it all came down.

It toasted the VoIP router and the UPS. We were able to dry out 3 of the 48 port switches and had to replace the power supplies in 2 others. Had to uncable all 240 ports and pull everything out of the rack to dry everything out. I

 

As someone who works at a food processing facility, you literally have no idea.

 

Anyone ITIL Foundation Certified? I've worked in an ITIL enviornment before so I have a very basic idea of ITIL but want to learn more and get certified. Anyone have any resources?

 

I have my ITIL Foundation certificate as does the entire management team. When I started with my current gig my boss and I were the only ones with ITIL experience. Let me tell you its tough working in an environment where people look at you with a blank look when you mention little things like change management, or continuous improvement, or service transition or anything else that makes incredible sense to me now.

After about a year of those blank stares my boss decided to send the rest of the management team to foundations training and after that things got a lot easier. My biggest complaint about ITIL is the use of England's version of English. If you tell one of our "C" level executives there was and IT "incident" in one of the buildings and they will want to see the police report. As you know an incident can be as simple as a printer running out of paper. The best ITIL trainer I've encountered would say "on ITIL island we use certain words, but in the real world you can use anything you want."

As for resources if you are anywhere near a medium to big city track down the Service Now user group. (servicenow.com) Around here they are a great ITIL resource. I even managed to finagle a free ITIL Foundations training class. At the time I was trying to replace our IT ticketing system and IMO Service Now is simply the best on the market.

 

I know exactly what you mean when you say the confused looks mentioning Incident or Change Management.

I found a really cool free app on the Google Play Store that has the info that I was looking for.

 

At my shop some people still struggle with change managment. Last week one of our major systems goes down and I'm totally pulling my hair out trying to figure out why. I even called the vendor out to have a look. Come to find out the network guys wanted to reconfigure all of the vlans, during business hours, without telling anyone.

So what is the app? I know a group that could use an ITIL refresher.

 

Good lord. You work with retards of this caliber and haven't killed anyone yet? You're a stronger man than I.

 

Here is the app for android. It's good for people that have no idea what ITIL is or need a refresher.

https://play.google.com/store/apps/details?id=com.examprepitilfoundation

 

To be fair I had asked them to make the changes and the system in question is crap. It never crossed my mind that it hadn't failed of its own accord. And the CIO used them as an example of, once again, this is why we have a weekly change control meeting.

 

Bit of a bump but I figured maybe you guys might know.

I'm currently trying to build my first computer and I'm looking for a graphics card that can run 4 monitors simultaneously.

I'm looking at the Radeon R9 270x and was wondering if it would run all 4 or if I would need 2 graphics cards to accomplish that

 

Most of the upper end (say, 200$+) cards usually need scarcely more than a couple splitters to handle 4 displays.

Maybe a driver update.

Otherwise, any Win 7 and newer OS can handle it basically natively. Almost every new setup I do is at least two monitors nowadays.

 

Are you gaming? And what resolution are the monitors?

 

Got to play with some awesome hardware lately.

One of these just came in

HP Moonshot



Its filled with 45 HP ProLiant Server Cartridges

 

Great googily moogily. What's the application? And how does it stay cool?

 

It just came in to the DC it will run some type of web application I'll have to look in the build ticket to see what application specifically. They like it because it on takes up 4u in a rack.

 

The internet just BROKE under its own weight: 512KDay

http://www.theregister.co.uk/2014/08/13/512k_invited_us_out_to_play/

 

I wonder if there is any truth to this... my internet experience has really sucked this week.

 

IT for a K-12 school district here. Savoring my final two weeks before the kids and teachers come back!