All Pro Off-Road Customer Service

So, in other words, because there was miscommunications between their sales team and production team it makes it okay? It isn't out of the companies control at all. No matter how you word it, it is still an error on them. Not some random customer complaining about something.

Also, never knew calling somebody ignorant was name calling, but take it how you will.

 

Why do you keep attacking this guy?
Calling someone ignorant could be name calling, to some. Seems like YOU aren't understanding what he's saying.
The man never said anything about the situation being "okay", just that he understands, because he knows the inner workings of this particular company, how things could get lost in the shuffle.
Just seems like you're having a bad day and taking it out on him...not cool.

 

Posting two replies is attacking? Wow... Haha

Thanks for your concern.

 

OP, I think that you were valid in posting this review of All-Pro.... (not that you needed my opinion)

The thing that business's owners need to realize is that social media is a very lopsided view of product satisfaction.... you hardly hear about the GOOD product expirences..mostly about the bad expirences

found this article very interesting...

http://www.customer1.com/blog/customer-service-statistics

With customer service and experience industries undergoing rapid change, here are 20 interesting customer service and customer experience statistics to keep in mind as we head into 2011.

Even in a negative economy, customer experience is a high priority for consumers, with 60% often or always paying more for a better experience.
Source: Harris Interactive, Customer Experience Impact Report
81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition
Source: Peppers & Rogers Group, 2009 Customer Experience Maturity Monitor
Out of best in class companies: 91% provide customers the ability to track issues over the web, 57% measure support center success across email, chat, web, and voice, and 62% use integrated voice response (IVR)
Source: Aberdeen Group
70% of customer experience management best in class adopters use customer feedback to make strategic decision. 50% of industry-average organizations and 29% of laggards do.
Source: Aberdeen Group, Customer Experience Management: Engaging Loyal Customers to Evangelize Your Brand
The top three drivers for investing in customer experience management are:
1. Improve customer retention – (42 %)
2. Improve customer satisfaction – (33 %)
3. Increase cross-selling and up-selling (32 %)
Source: Aberdeen report – Customer Experience Management: Engaging Loyal Customers to Evangelize Your Brand
A dissatisfied consumer will tell between 9 and 15 people about their experience. About 13% of dissatisfied customers tell more than 20 people.
Source: White House Office of Consumer Affairs, Washington, DC
Retailers and hotels provide the best average customer experience in North America overall as an industry.
Source: Forrester Customer Experience Index 2010
90% of North American firms view customer experience as important or critical to 2010 plans. 80% of the firms would like to use customer experience as a form of differentiation.
Source: Forrester’s The State Of Customer Experience, 2010
In any contact center, labor costs are typically the largest annual expense component, exceeding 60% of total operational costs
Source: Avaya, Contact Center Costs: The Case for Telecommuting Agents
US contact centers spend $12.4 billion annually verifying the caller is who they say they are. 59% of calls require identity verification, but only 3% of these are handled entirely through automated processes.
Source: ContactBabel, The US Contact Center Decision-Makers’ Guide
86% of consumers quit doing business with a company because of a bad customer experience, up from 59% 4 years ago
Source: Harris Interactive, Customer Experience Impact Report
For every customer complaint, there are 26 other customers who have remained silent
Source: Lee Resource Inc
Health insurance plans and tv service providers deliver the worst average customer experience in North America overall as an industry.
Source: Forrester Customer Experience Index 2010
The best North American car manufacturers in terms of their dealers’ service departments in 2009 in descending order were: Lexus, Jaguar, BMW, Cadillac, Acura.
Source: JDPower 2009 Customer Service Index Study
Customer churn is caused by customer feelings of poor treatment 68% of the time
Source: TARP
It takes 12 positive service experiences to make up for one negative experience
Source: “Understanding Customers” by Ruby Newell-Legner
91% of unhappy customers will not willingly do business with your organization again
Source: Lee Resource Inc.
Happy customers who get their issue resolved tell about 4 to 6 people about their experience.
Source: White House Office of Consumer Affairs, Washington, DC
Attracting a new customer costs 5 times as much as keeping an existing one
Source: Lee Resource Inc.
76% of companies motivate employees to treat customers fairly and 62% provide effective tools and training to gain trust with their customers.
Source: Peppers & Rogers Group, 2009 Customer Experience Maturity Monitor

 

Posting a single reply attacking, then having him clear up his thoughts to you, then attacking him again is attacking.
Just calling it what it is. All because YOU don't comprehend what he's saying. Then again, you probably won't comprehend what I'm saying either.
Good luck with this one, AllPro.
Unsub.

 

All Pro has already taken care of the issue and sent my bed rack. The fact that others continue to post their opinion of how I should see my experience is really useless at this point.

This thread was created to let others know, and that has been done. So thank you to those that took my review as advice instead of an offense.

 

so funny watching people get worked up over the internet... just let it be. I gotcha back Brent!!

 

I've heard nothing but good about you guys. I know nothing about business, but I imagine it can be difficult to please everyone and maintain a good rapport with repeat customers or even new.

Great response and attitude in my opinion. Unfortunate situation to be in, on both ends, but going the extra mile to rectify it is respectable to me.

 

well i placed an order for a set of leaf springs on March 28th and then saw this thread later that afternoon. i was a worried i might run into problems with my order but it had already been placed so i decided to ride it out. on post #63 allpro said "no worries, my order would be fine". well thats not the case so far. the gentleman who took my order said i could expect delivery April 2nd. when that didnt happen i called (April 3) and spoke with Tracy. after i was on hold for a bit, she told me that the springs were not shipped because they were waiting on a shipment of bushings. tracy asked if i would like an email to notify me of a "better" eta. of course i said yes. today is April 7th. i dont know if the springs have shipped and i never got the email. im not going to say anything bad about allpro, i am only posting to share this experience. lets see what happens

 

The bed rack was delivered to me today. Got it all mocked up, but then I had to drill out all of the holes. Had to buy 14 more nuts and bolts as well because they only gave me enough to put the rack together, not enough to bolt it to the truck or bolt the accessory bars on.

Still have to bore out the accessory bars as well, they are much more off so I figured I'd wait until I have time to measure everything out and try to get them lined up as best I can...

I'm just glad to have it and get it installed. Really like it so far.

 

called allpro for an update this afternoon. the gentleman who answered the phone said the springs shipped today. i checked the ups tracking number that was emailed to me on the day i ordered (march 28th), does not show any status update. . maybe tomorrow, or the next day or the next and so on.....

 

It should show something by then end of tomorrow. Tracking numbers usually don;t show anything the first day.

 

well, i hope so.

 

Been following this thread lol Pack Rack does look good BTW. I have always had good experiences with All Pro. Sucks to hear that you didn't. I'm sure things will get better once they are settled all in one location. Leaf springs ordered on Friday and you expected them on a Wednesday? From their new location in Montana to Texas?


Oh and I would appreciate a GB on Rear Bumpers All Pro.

 

I may be selling mine soon

I'll keep you posted

 

Post it if you do!

 

Just saw this thread right now. I happen to have almost everything AP makes for tacomas on my truck (Except LT kit). I must say, they have ALWAYS made it right with everything I have ever ordered from them. Their products & Customer Service is top notch. I have come to be good friends with the sales team and owners. OP im glad they explained the situation to you and you got your products. I saw that you are in the AF stationed at Whiteman. What do you do??? I spent 6 years at Barksdale AFB (98-04) working on Air Launched Cruise missiles (AGM-86B, AGM-129) Got out as a Tech Select (E-6)

 

I didn't read the whole thread.




But I had good experiences with their Customer Service and willingness to customize (or not customize) my order at my request. They were up front with how long my request would delay my order. Everything came in as promised.

In short, I had a good enough experience that I will likely do business with them in the future.

 

the only reason i expected them when i did is because thats what i was quoted. know what i mean....