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I upped my review to 5 stars. I contacted Ram Mounts to see if I could purchase a new shell to rebuild my holder. The nice person(Brian) at Ram said that there was a lifetime warranty on their products and they sent me a replacement unit. I paid $2.00 shipping which was fine by me. Given that I have purchased a Galaxy Note 4 phone and a zerolemon extended battery/case (http://smile.amazon.com/gp/product/B00Q7C6FTA/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1)this holder works better than the Grip IV I ended up buying for my Note 2. Very satisfied with this product and company.
12/03/2014 - Update.
After heavy usage of this mount and playing with the x-wing arms (this thing reminds me of an X-wing fighter....). I have to report that it broke, a little bit. While I was very careful in my modifications of the units, two of the four screw holes separated from the back plate of the unit over time. That was a bummer. I now have a tie wrap twisted around the base of the ball and then pulled across the front to hold the two pieces more securely together. It still works, just does not have that new mount scent anymore. I'd still buy one, just not modify it and make sure I got the right one for my phone.
The reason I updated is that the springs on this are strong and if the two parts are not fitting snugly, the arms will come out of place and could cause more damage.
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Please note, I own other Ram Mount products so I already have the handlebar mount and extension for my motorcycle for this unit. If you do NOT own any RAM MOUNT products, you will need to order those materials to use this on your Motorcycle (or car for that matter). On to the review:
This video is JUST A SHAKE test showing how well this mount holds my Galaxy Note II/Defender Case phone after I reversed the arms of the Ram Mount.
I purchased this Ram Mount to be able to use my Galaxy Note II phone, with my Otterbox Defender Case in GPS mode while riding my motorcycle. The Ram Mount as it is JUST fits my Galaxy Note II/Defender Case combo. The holding posts however only held the corner of the phone(See the pictures I posted on that!!). This is fine for car riding but not for motorcycle riding in my opinion. I took the Ram Mount apart and reversed the arms because there are gripping prongs on the back of the arms that are closer together than the ones on the front of the arms.
This involves taking out four screws, removing the springs, reversing the arms, placing the spring back on and putting the cap back on. I did post a picture of the mount with the cover off. This gave a MUCH BETTER fit for my phone on this unit. I shook this pretty good so I am confident that next weekend when I go to the North Carolina Mountains to ride, my phone will stay secure on my Ram Mount. This was very easy to do.
I gave this unit five stars because of the flexibility it had where I could reverse the arms and use it for what I wanted to and not have to send it back. Now I can use this for my phone and if I ever buy a small tablet (which given the Galaxy Note II 5.5inch screen, why would I??), I could mount it as well.
Thanks for watching my FIRST Video on AMAZON.
04/30/2013 update.
Used this mount on my Goldwing for a trip into the mountains. Worked quite well. A small bit of vibration shaking but not bad by any means and the phone did not move a millimeter in the grips. Very satisfied with this purchase.
Remember though, there is a mount exactly for the Galaxy Note II. You can find it at RAM Mounts Universal X Grip Cradle on Amazon. I think the reason I did not purchase this one is because I was looking for Amazon Prime sellers and the seller I just linked to was not a Prime seller so it was excluded from my filters.
10/31/2013
My last update for this product. I recently did a 1700 mile motorcycle trip covering Florida and Georgia. No issues with the mount other than there is no locking mechanism so when I would hit a bump, sometimes the phone would tip to the left/right. It was NEVER in danger of falling off but the mount has a bit of play in it. A locking mechanism would be good so the mount would not rotate. It has about 1.5 inches of play in it.
BEST MOUNT purchase I've made to date.
