Dealership Damage - My New 2015 Mustang GT Transmission and Paint Problems

[FONT=&quot]I wanted to share my experience to help everyone and explain why I am now looking at imports after being a long-time Ford owner (my advice: be careful when leaving your car at a dealership!)[/FONT]
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[FONT=&quot]My video appeal:[/FONT]
[FONT=&quot]https://www.youtube.com/watch?v=VbbwzeOZhNo[/FONT]
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[FONT=&quot]Details:[/FONT]
[FONT=&quot]I recently purchased a brand new 2015 Mustang GT 5.0 ($37k, with 32 miles on it) and when I brought it home I noticed the door brushed against the front fender when I opened it which caused paint damage. It seems the front fender had been misaligned (link in Youtube video below).[/FONT]
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[FONT=&quot]So I took it to a local Ford dealership, Bozard Ford, after I drove it about 200 miles, and they took pictures of the paint damage, and got authorization for warranty repair. They then took it to Greg's Auto Collision in St Augustine (~7 miles away) according to both the dealership service manager and assistant service manager and Greg’s apparently did a very poor paint repair on my new car (less than a week old). Pictures in Youtube video below. The paint and clear coat were further damaged on the car somehow in the whole process. The dealership then acknowledged the paint repair wasn’t right and could be sent back for proper paint repair. [/FONT]
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[FONT=&quot]So, I chose to bring my car home from the dealership, and when I drove away in my new Mustang (after the dealership had it for ~16 miles), I immediately noticed the manual transmission didn’t shift right at all (it always shifted perfectly when I dropped it off). The transmission would basically now bind, catch, grind and then pop into 4th gear at low RPMs in a very odd two stage process. It absolutely NEVER did this before I dropped it at the dealership. In addition, third and fourth now made a louder thud going into gear. The transmission shift quality was significantly, noticeably degraded somehow when I left it in the dealership’s care. (it is worth noting, they averaged 12.6MPG during the 16 miles they put on it)[/FONT]
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[FONT=&quot]Other people have driven it and confirmed my concern. [/FONT]
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[FONT=&quot]Terrible Paint Repair:[/FONT]
[FONT=&quot]https://www.youtube.com/watch?v=pairY8em0OY[/FONT]
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[FONT=&quot]Update 2/4: Transmission now has serious problems at 244 miles on odometer! While with the Ford dealership for warranty paint repair and door/fender alignment, the manual transmission shift quality became VERY poor in 4th gear. So at 244 miles on the odometer it's now got manual transmission and paint problems![/FONT]
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[FONT=&quot]Update 2/18: After talking to the dealership service manager, GM, and Ford I have still not been offered a brand new transmission for the car. [/FONT]
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[FONT=&quot]Update 3/9: Test drove a brand new 2015 Mustang GT Manual at Autonation Ford Jacksonville where I confirmed that a new Mustang GT manual does NOT exhibit the same shift problem. Asked that dealership change transmission fluid. [/FONT]
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[FONT=&quot]Update 3/12: No resolution reached despite dozens of phone calls to Ford and dealerships. Still have serious transmission problems with 4th gear. [/FONT]
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[FONT=&quot]Update 3/14: For additional confirmation, took it to an independent transmission repair shop 3/14 with 996 miles on it where the mechanic felt a transmission problem exists. [/FONT]
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[FONT=&quot]Update 3/17: So far stuck with a problematic transmission, apparently damaged or maybe defective, in my brand new 2015 Mustang! (a dealership mechanic had also said he felt a concern but dealership wouldn't list).[/FONT]
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[FONT=&quot]Update 3/19: Unable to get transmission fixed at all (neither rebuild or new) up to this point.
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[FONT=&quot]I had requested transmission fluid be changed to check for metal deposits etc, but could not get authorization/approval. [/FONT]

 

Thanks man! I hear Toyotas are very reliable, like the new Supra!

 

At this point I would contact an attorney, and have THEM contact the dealership. Then I would contact the CORPORATE offices of Ford.

 

Agreed that all makes have faults, but at some point a dealer needs to acknowledge a fault and fix it. They are avoiding the fault because they know it will be on their dime. I bet if the o.p. went in with a lump of cash and said "my trans has issues, figure it out and fix it" they would get it straightened out

 

Why isnt this posted in the 2nd gen forums?

 

And why is this posted twice?

 

Posted twice with a total post count of 3. About a mustang, on a tacoma forum thats not in the 2nd gen thread.

 

it's a new car with a full factory warranty... I don't see the issue here? I'm suspecting that there is much more to this story.

 

This is very true.

When I bought my 2006 TRD Sport brand new the TPMS sensor computer was bad and the stereo didnt pick up any radio stations so they had to replace the TPMS system and replace the stereo. I live about 120 miles from that dealership and when I had to take it back for the repairs they almost didnt compensate for my gas but I said screw that since it was their fault so they finally caved in. Some dealerships are just so shaddy....once you sign the papers and leave the floor room they turn into different people......douches.

 

Wonder if your Mustang has the Getrag manual transmission; German designed and built in China.

I was at a Ford dealer a few weeks ago for work and looked at a Mustang they had in the showroom. On its window sticker, the country of origin for the transmission was China (the engine was from Spain, but this was the 4 cylinder model, which was hilarious in itself). I did some google-fu wondering what the deal was with Chinese transmissions in a Ford, and it turns out that these are the manual transmissions they've been putting in a large majority of the Mustangs. Apparently a lot of people have had problems with them, to the point where NHTSA launched an inquiry back in 2011.

Funny how some people say they'll never buy anything other than an "American" car, yet one of the most iconic American brands is putting Spanish engines and Chinese transmissions in one of their most iconic cars.

 

I was going to join the Ford Mustang forums and complain about my dash clock being out of view and my seat belts being slack. But i'm to tired. Think I'll just go to bed.

 

lol. You remember the troll "Post your tacoma next to a frontier thread"? epic.