Dealership Damage - My Brand New 2015 Mustang Transmission and Paint Problems

[FONT=&quot]I wanted to share my experience to help everyone (be careful when leaving your car at a dealership. A dash-cam is well worth the money!)[/FONT]
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[FONT=&quot]Summary:[/FONT][FONT=&quot] My brand new 2015 Mustang GT developed paint damage and serious transmission problems while in a Ford dealerships care. I am still trying to get it fixed (over 6 weeks later). [/FONT]
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[FONT=&quot]My video appeal to Ford with details:[/FONT]
[FONT=&quot]https://www.youtube.com/watch?v=VbbwzeOZhNo[/FONT][FONT=&quot][/FONT]
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[FONT=&quot]More Details:[/FONT]
[FONT=&quot]I recently purchased a brand new 2015 Mustang GT 5.0 ($37k, with 32 miles on it) and when I brought it home I noticed the door brushed against the front fender when I opened it which caused paint damage. It seems the front fender had been misaligned (link in Youtube video below).[/FONT]
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[FONT=&quot]So I took it to a local Ford dealership after I drove it about 200 miles, and they took pictures of the paint damage, and got authorization for warranty repair. They then took it to Greg's Auto Collision in St Augustine (~7 miles away) according to both the dealership service manager and assistant service manager and Greg’s apparently did a very poor paint repair on my new car (less than a week old). Pictures in Youtube video below. The paint and clear coat were further damaged on the car somehow in the whole process. The dealership then acknowledged the paint repair wasn’t right and could be sent back for proper paint repair. [/FONT]
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[FONT=&quot]So, I chose to bring my car home from the dealership, and when I drove away in my new Mustang (after the dealership had it for ~16 miles), I immediately noticed the manual transmission didn’t shift right at all (it always shifted perfectly when I dropped it off). The transmission would basically now bind, catch, grind and then pop into 4th gear at low RPMs in a very odd two stage process. It absolutely NEVER did this before I dropped it at the dealership. In addition, third and fourth now made a louder thud going into gear. The transmission shift quality was significantly, noticeably degraded somehow when I left it in the dealership’s care. (it is worth noting, they averaged 12.6MPG during the 16 miles they put on it)[/FONT]
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[FONT=&quot]Other people have driven it and confirmed my concern. [/FONT]
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[FONT=&quot]Terrible Paint Repair:[/FONT]
[FONT=&quot]https://www.youtube.com/watch?v=pairY8em0OY[/FONT][FONT=&quot][/FONT]
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[FONT=&quot]Update 2/4: Transmission now has serious problems at 244 miles on odometer! While with the Ford dealership for warranty paint repair and door/fender alignment, the manual transmission shift quality became VERY poor in 4th gear. So at 244 miles on the odometer it's now got manual transmission and paint problems![/FONT]
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[FONT=&quot]Update 2/18: After talking to the dealership service manager, GM, and Ford I have still not been offered a brand new transmission for the car. [/FONT]
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[FONT=&quot]Update 3/9: Test drove a brand new 2015 Mustang GT Manual at Autonation Ford Jacksonville where I confirmed that a new Mustang GT manual does NOT exhibit the same shift problem. Asked that dealership change transmission fluid. [/FONT]
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[FONT=&quot]Update 3/12: No resolution reached despite dozens of phone calls to Ford and dealerships. Still have serious transmission problems with 4th gear. [/FONT]
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[FONT=&quot]Update 3/14: For additional confirmation, took it to an independent transmission repair shop 3/14 with 996 miles on it where the mechanic felt a transmission problem exists. [/FONT]
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[FONT=&quot]Update 3/17: So far stuck with a problematic transmission, apparently damaged or maybe defective, in my brand new 2015 Mustang! (a dealership mechanic had also said he felt a concern but dealership wouldn't list).[/FONT]
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[FONT=&quot]Update 3/19: Unable to get transmission fixed at all (neither rebuild or new) up to this point.
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[FONT=&quot]Note: I had requested transmission fluid be changed to check for metal deposits etc, but could not get authorization/approval. [/FONT]

 

That's ridiculous. You'd think at less than 1,000 miles it wouldn't be a debate to get the transmission fixed. Have you tried a different dealership?

 

I think I've seen this same post on another forum. Not sure if the OP is trolling.

 

http://www.tacomaworld.com/forum/of...5-mustang-gt-transmission-paint-problems.html

 

Yup, he posted on an f150 forum as well...although, he was responding to questions from people.

 

Mustang? This is a Tacoma forum buddy. We dont generally have any expertise in Mustangs.

Thats shitty news, maybe call a lawyer.

 

He did it in several places too...

http://honda-tech.com/other-make-ve...mustang-gt-transmission-paint-damage-3243077/

http://www.modularfords.com/threads...nd-Transmission-at-244-miles-on-Odometer-help!

http://www.stangnet.com/mustang-for...stang-gt-transmission-and-body-issues.882690/

http://www.toyotanation.com/forum/8...5-mustang-gt-transmission-paint-problems.html

http://forums.corral.net/forums/gen...mustang-gt-transmission-problems-mt-82-a.html

http://www.f150online.com/forums/ge...ang-gt-transmission-problems-please-help.html

http://fordforums.org/ford-forums/showthread.php?p=33114

http://www.f150ecoboost.net/forum/1...ad-transmission-paint-244-miles-odometer.html



.... and many others.