Review of local tire dealer -

Review of One South Tires,
12017 Sw 117th Ct, Miami, FL 33186

Sorry for the length of this review, but it’s complicated…

At a distance of 15 miles from my home, this company was listed as the closest Toyo tire dealer to me. The quote they gave me on Toyo Open Country ATII’s was about $30 higher per tire than the delivered price I found online, at treaddepot.com. Even considering the cost of having them mounted and balanced locally (about $12.00/ tire), I decided to give a local merchant (One South) my business… you know; support the community, build a rapport.

WHAT A MISTAKE! One South did get the tires from “their warehouse” in a few hours, so I drove the 15 miles to them. When I got there, I didn’t find a full-service tire shop with the usual amenities (Tire changing machines, jacks/lifts, compressors, etc). No; this was just a warehouse bay with an attached office.

The loaded my new tires in a van, and took them and my truck to some remote location for mounting. Hmm.

Over TWO HOURS later, my truck was back, with the tires mounted. I asked what pressure they inflated them to, and they evasively said “whatever is on the door”. Hmmm, again. So I paid up and started up my truck (2013 Tacoma PreRunner double cab V6). The TPMS (Tire Pressure Monitoring System) light came on, in the instrument cluster. Since this had happened once before, when I’d had a blown tire changed, I didn’t think much of it – I’d reset it when I got home. But, after following the TPMS reset procedure in the manual (and confirmed online, on the forums) several times, the light wouldn’t go out. In fact, it was flashing as soon as I turned the key on… which is a system trouble indication. Additionally, the tires were inflated to 45 lbs. each! (30psi is what was listed on the door). I lowered the pressure to 32 psi, all around. It was late, so next morning, I called One South, and explained that the system wouldn’t reset; they told me to bring it in – another 30 mile round trip.

When I got there, only one employee was there, and he had to send for the electronic TPMS tool that “talks” to the truck’s ECU via the OBDII port. Repeated attempts failed to reset the light, but in “sensing” each tire’s sensor, we found that the two right side sensors were each reading 77psi – with only 32 psi in the tires. The employee confessed that he wasn’t really familiar with the device, and if I came back Monday, the mechanic who knew how to use the it would be in. Great.

On my way home, I stopped on a whim, at the Toyota dealer, which was on the way. I spoke to a service advisor, and as soon as he heard “sensor reading 77psi” he told me that the two sensors had been damaged during the tire change, as that’s what they read when they go bad – maximum. He was quite confident that this was the case.

I called One South again, and again, they said they would have to look at it to verify if the sensors were damaged. Another 30 mile round trip ensued. I was getting annoyed at this point, but what choice did I have? Toyota charges $105 per hour just for labor…

So, when I got to One South, the employee got into my truck and we drove two blocks away, to a separate company, who, apparently contracts to do the tire work for One South. They dismounted each of my right side tires, and “showed me” that there was no physical damage to the sensors. Yet the previously functional sensors were inoperative – they said that they’re “delicate” and fail all the time.

I could understand ONE, coincidentally failing at the same time the tire was being changed, but TWO??? What are the odds of TWO sensors, which had been working perfectly, failing at the same exact time, JUST as the tires were being changed?

Endgame: One South (and their contractor) refused to replace the sensors. I bought two used, tested sensors on eBay for $9.95 each, and had them installed at the local Goodyear (who did it for FREE after hearing my story – they will have my business from now on!). They reset the sensors, and “learned” them to my ECU.



WHAT AN ORDEAL, for a standard tire change…while I understand that anyone can make a mistake, the cavalier (and obviously untrue) “we didn’t do it” attitude they presented, plus the 90 miles I drove, just to get the “not our fault” shuffle, guarantees that I will NEVER patronize One South again.

 

Sucks to hear things like that, Sucks they didn't fix it for ya, I hate places that won't agree and admit they broke things.... but glad you got it fixed...

 

Yeah. Not so long ago, companies did whatever they could to keep their customers happy. Now, it's "It wasn't us; that's not our problem".