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Customer Service Rocks

Discussion in 'Pelfreybilt Off-Road' started by fshnfvr, May 21, 2015.

  1. May 21, 2015 at 2:36 PM
    #1
    fshnfvr

    fshnfvr [OP] Well-Known Member

    Joined:
    Aug 27, 2014
    Member:
    #137071
    Messages:
    61
    Gender:
    Male
    First Name:
    Chad
    Florida
    So I'm an idiot and I somehow managed to lose the hardware for my Pelfreybilt bumper. So I called Satin, she pulled up my account and put a set of hardware in the mail today free of charge. That is customer service.

    Thanks!
     
    Kyitty, Adamar85 and Aw9d like this.
  2. Sep 6, 2015 at 10:09 PM
    #2
    Pelfreybilt

    Pelfreybilt Pelfreybilt Off-Road, Inc.

    Joined:
    Nov 3, 2014
    Member:
    #141640
    Messages:
    1,884
    First Name:
    Pelfreybilt
    El Cajon, California
    Vehicle:
    2014 4Runner
    ~ Pelfreybilt aluminum 4runner front bumper and Rocksliders coated by Line-X San Diego ~ Baja Designs- LED Lighting Grill with LED lightbar & 40" roof rack lightbar ~ Rigid Industries rock lights ~ Front Runner Outfitters roof rack, fridge slide & bottle opener ~ CVT Rooftop Tent & Awning ~ Goose Gear storage drawers ~ Katzkin Leather seat covers ~ Switch-Pro control kit ~ Factor 55 Flatlink ~ WARN VR8000-S Winch ~ Fuel Offroad Trophy Wheels ~ Goodyear Kevlar Tires ~ ICON Vehicle Dynamics Stage 5 kit. Appx 2.5" lift ~ ARB lockers, skid plates & 50qt Fridge ~ JL Audio custom stereo system
    Holy moly just now seeing this and feel so horrible I'm so late to respond! Truly our pleasure to work with you
     
  3. Sep 7, 2015 at 2:05 PM
    #3
    ImplicitlyAlberta

    ImplicitlyAlberta VA6DCO

    Joined:
    Apr 22, 2012
    Member:
    #77432
    Messages:
    5,229
    Gender:
    Male
    First Name:
    David
    edmonton
    Vehicle:
    06 SR5 Trail Rated, 16 Tundra CM TRD
    TC Uni Uppers, TC race lowers, TC shock tower gusset/ secondary shock hoop, Modified Pelfrey rear shock relocate, ATO shackle flip,radflo hydro bumps front and rear, Radflo 2.0 CO/ 14" rear, Arb rear air locker, ARB front bump/m8000, Road armor rear bump/m8000, FJ TransCase/ Twin sticks....other shit.
    The customer service you guys provide is far beyond what anyone could expect.

    For that I will continue to go to you guys for products. If only I had more trucks and more money. Lol
     
    Kyitty and Pelfreybilt like this.
  4. Sep 18, 2015 at 5:42 PM
    #4
    Pelfreybilt

    Pelfreybilt Pelfreybilt Off-Road, Inc.

    Joined:
    Nov 3, 2014
    Member:
    #141640
    Messages:
    1,884
    First Name:
    Pelfreybilt
    El Cajon, California
    Vehicle:
    2014 4Runner
    ~ Pelfreybilt aluminum 4runner front bumper and Rocksliders coated by Line-X San Diego ~ Baja Designs- LED Lighting Grill with LED lightbar & 40" roof rack lightbar ~ Rigid Industries rock lights ~ Front Runner Outfitters roof rack, fridge slide & bottle opener ~ CVT Rooftop Tent & Awning ~ Goose Gear storage drawers ~ Katzkin Leather seat covers ~ Switch-Pro control kit ~ Factor 55 Flatlink ~ WARN VR8000-S Winch ~ Fuel Offroad Trophy Wheels ~ Goodyear Kevlar Tires ~ ICON Vehicle Dynamics Stage 5 kit. Appx 2.5" lift ~ ARB lockers, skid plates & 50qt Fridge ~ JL Audio custom stereo system
    Wow! What an incredibly nice review! Thank you so much for taking the time & for sharing such kind words. It means so much to Tyler & I as we strive to provide the best customer service possible! :)
     

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