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Another dealership horror story

Discussion in '2nd Gen. Tacomas (2005-2015)' started by derickt, May 29, 2015.

  1. May 29, 2015 at 2:12 PM
    #1
    derickt

    derickt [OP] Active Member

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    Derick
    Los Angeles
    Brought my truck into the dealership for its first 5k oil change this morning. Leave the dealer and discover that the tech left a plastic oil-catch bottle in the engine bay. They use the bottle to catch and drain the overflow coming off the old oil filter. The plastic bottle (now filled with used oil) happens to be resting on the alternator pulley and belts. Of course, this in turns burns it's way through the bottle, and voila! - Oil all over the engine compartment of my brand new ride. It's all over the alternator, belts, pulleys, suspension, pretty much everywhere in the bay. To hell with the free oil changes. Will be doing my own from now on.

    image.jpg

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  2. May 29, 2015 at 2:21 PM
    #2
    Aw9d

    Aw9d That one guy

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  3. May 29, 2015 at 2:22 PM
    #3
    Wyoming09

    Wyoming09 Well-Known Member

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    Super Springs
    You went back and had them clean the mess??

    Things happen

    One of my guys did something stupid caused $8000.00 damage and shut a plant down most of a day
     
  4. May 29, 2015 at 2:34 PM
    #4
    SMHdavid

    SMHdavid Well-Known Member

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    I hope you took it back and ripped them a new one!
     
  5. May 29, 2015 at 2:35 PM
    #5
    ODNAREM

    ODNAREM MEMBER Of The Church Of @ODNAREM

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    Ron
    Huntington Beach,CA.
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    TRD catback exhaust,FJ Cruiser trail team wheels,BFG All Terrain K02 tires,Grillcraft front grill,Pelfreybilt IFS/Mid skids,sliders,standard rear bumper,Total Chaos bed stiffeners.TRD Pro Bilstein front/rear suspension.
    So sorry Derick!I would be furious and demand something to satisfy you being its a new truck!I haven't had anything like this happen to me but everytime i leave the dealership after oil changes i looked under the hood and underneath the truck before i leave!I've even have service writers before ask me what i'm doing or they ask if there's a problem!I just simply tell them that i'm making sure the technician didn't screw up anything!Best wishes in getting this resolved to you!
     
  6. May 29, 2015 at 2:36 PM
    #6
    nd4spdbh

    nd4spdbh Well-Known Member

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    please tell me you went back to the dealer and ripped them a new one! this is unacceptable, if they forget a damn bottle to catch oil did they forget to put oil in the truck as well!?!?! (i watched the dealer working on my truck just about start my truck without oil in it and yelled at the oil change boy as well as the head service tech who was standing right there... my truck has never been back there)
     
  7. May 29, 2015 at 2:38 PM
    #7
    Flowin

    Flowin Well-Known Member

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    OME 3" lift, 265/75/16 KO2s, 35% tint
    Never brought it back for the free oil changes, and they were surprised when I told them I don't trust them
     
    File IFR, Rock Lobster and TruKnight like this.
  8. May 29, 2015 at 3:51 PM
    #8
    QChawks

    QChawks Well-Known Member

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    That blows! I'd certainly be making them make everything spotless.

    Just another reason I do my own oil changes now.
     
  9. May 29, 2015 at 3:51 PM
    #9
    TruKnight

    TruKnight Well-Known Member

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    read build thread
    ive let the dealer touch my truck a total of 0 times since I got it :)
     
    foampile, Taco-2013 and Black Taco like this.
  10. May 29, 2015 at 3:52 PM
    #10
    File IFR

    File IFR "... Intercepting The Localizer"

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    Your rubber nipple cap under the filter drain is now long gone. I'd ask for a new cap.
     
  11. May 29, 2015 at 4:05 PM
    #11
    GHOST SHIP

    GHOST SHIP hates you.

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    Yup thats BS. I once saw a new guy at a shop do an oil change (simple enough, right?). But after bringing the car down and topping of with new oil, he fired it up to pull the car out of the stall only to find that he didn't replace the filter after removing it to drain! Needless to say, there was oil everywhere as the oil pump was shooting it straight out. All this in front of the owner and other customers. Lesson learned, I check now too.
     
  12. May 29, 2015 at 4:07 PM
    #12
    1MK

    1MK Desert Explorer

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    Sorry to hear about that, especially on a new ride.

    If you start doing your own, poke a hole in the oil filter and give it a few minutes, all the oil drains out and you don't even need to use a catch bottle. ;)
     
  13. May 29, 2015 at 4:12 PM
    #13
    Nirvana

    Nirvana Tesla Auto

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    Morgan Hill, U.S.A
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    Had 1 free oil change at the dealer and the monkey put the filter on so tight I had to jam a screw driver through it, the one and only time I had to do it and I used to do 100s of LOFs at my step father's auto shop. So...every time they've offered any free service I decline.
     
  14. May 29, 2015 at 4:26 PM
    #14
    marshall765

    marshall765 Well-Known Member

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    Shit happens, I would be pissed too.

    I do think its unfortunate that people get on this forum, read about some bad experiences and then think all Toyota dealerships are shit. I have owned 3 Toyotas from the same dealer, had all of them serviced there, even had my tundra in the body shop owned by my dealership for 3k worth of front end damage, with 100% satisfaction.

    My Toyota dealership is way better than the Nissan, Mitsubishi and Chevy dealerships I have dealt with.
     
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  15. May 29, 2015 at 6:26 PM
    #15
    derickt

    derickt [OP] Active Member

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    Update - So I went back to the dealership this afternoon and, at least to their credit, they were very attentive and apologetic. They degreased and washed the engine bay right away so that I wouldn't have to wait too long. They also acknowledged what a f#@k up it was, especially on a brand new truck. Service manager and his boss got involved directly. They also put down in writing that if any problems were to occur down the road, they would replace any and all parts as needed. Threw in a complimentary full detailing and another engine cleaning that I can use at any time. Still feeling pissed though. Mistakes happen, but this is just plain careless. I can still feel the oily residue so will be hitting it again with Simple Green to further degrease.

    ODNAREM, which dealer (if any) in HB do you go to? I went to the one on Beach Blvd.

    Thanks for the heads up! Will be sure to get it replaced!

    Is there anything I should be paying particular attention to or checking to ensure nothing is damaged? Besides a visual inspection and listening for strange sounds? Any particular part of the engine that may need special attention?
     
  16. May 29, 2015 at 6:51 PM
    #16
    Lester Lugnut

    Lester Lugnut Well-Known Member

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    People knock Jiffy Lube and places like that. I've done it myself. The ones you see in the news do not reflect how all are operated.

    I'm beginning to believe that overall, there's no difference in skill level between dealer lube techs and many quick lube techs.
     
  17. May 29, 2015 at 6:55 PM
    #17
    GHOST SHIP

    GHOST SHIP hates you.

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    hey Derick what part of LA you in? At which dealership did this happen?
     
  18. May 29, 2015 at 7:10 PM
    #18
    derickt

    derickt [OP] Active Member

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    I'm in Huntington Beach. Dealer was Toyota of Huntington Beach
     
  19. May 29, 2015 at 7:30 PM
    #19
    orangeglo

    orangeglo ¯\_(ツ)_/¯

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    Stay away from Manhattan Beach service department. My horror story is much worse.
     
  20. May 29, 2015 at 7:49 PM
    #20
    GHOST SHIP

    GHOST SHIP hates you.

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    Funny, I work in the South Bay and see TW members out and about sometimes. Sux that one service department can F it up for some hard working people. My old man was a Mazda/Ford ASE master tech since before I was born and he always had a story of some new guy making total rookie mistakes. But there are some good people out there wrenching everyday. That being said, I was raised by a mechanic and he taught me that you shouldn't pay for something that you can do yourself and I take a lot of pride in working on my own junk.

    Sorry, back to the topic at hand...
     

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