Important Update To Our Customers

As you know, you and your business means so much to all of us at Pelfreybilt. Because of this, I want to take a moment to give you an update on our company and temporary, increased lead times.

2015 has been our biggest year of sales and while that’s an amazing success, of which we are insanely thankful for, it has brought with it, some growing pains we are actively working through.

Some of you were quoted an 8-10 week lead time on your orders and as of now, we are two weeks late. For that, I am deeply sorry. We are doing everything we can to complete all orders within the new time line, but please rest assured that we will get them completed and shipped to you as quickly as we can while maintaining the quality we promise and expect.

In order to continue our promise of transparency, I'd like to quickly address the issues that have caused these delays:

1) Ten Bumpers were unfortunately scrapped, the welder had to be let go, and a new one was hired.

2) A machine we use to cut our products took an unexpected two weeks to fix.

3) Our two best welders, who are also brothers, lost their father and were out on bereavement for a week while handling their family affairs.

4) My father, who's been bravely battling cancer for the past three years, was just admitted to the hospital. I am doing my best to be there to support him and my mom, as well as manage the office.

Moving forward, we have already secured a new and bigger manufacturing facility, which will allow us to increase our production while drastically reducing our lead times in the future. The transition to this new facility has begun, but will not happen overnight. Trust me - it will be worth it.

Your business and support is what makes Pelfreybilt possible, and our communication with you is key in all of this.

On behalf of Tyler and myself we thank you for the patience and support of our #pelfreybiltfamily during these difficult days. We promise to keep you updated and to continue moving forward, while maintaining our quality products and outstanding customer service.

 

Satin take care of your Dad and Mom. The rest of the issues pale in comparison.
Prayers to your family.

 

I am so sorry to hear about your dad Satin keep by his side and stay strong you have our prayers.

 

Communication, transparency, quality control. Some of the reasons why I will continue to support @Pelfreybilt products.

Family first.

 

Family 1st Satin!Prayers and strength to you!

 

Comunication is the key to great success but before that family first.

 

Prayers for your dad, your family and the brothers. My brother and I know first hand how that goes (it all hits a little close to home for us) and I will keep you and everyone in my thoughts and prayers

 

My thoughts are with you and your crew- can be tough times.

Honest communication and obvious family importance just kicked you guys to the top of my list for when I can afford some more armor or bumpers.

 

Our prayers go out to you and your family, family is always first. You will never loose customers because you are the best, so take care of your parents and the rest will follow in time

 

Prayers to you and the family, Satin, and to your welders and their family. You continue to call your customers family, so we all understand when family comes first. Thank you for always being so upfront and transparent. This is why I will always proudly rep the Pelfreybilt name.

 

You guys are the best. You're products and customer service is unrivaled. Thoughts and prayers to your family.

 

Wow, that's a lot going on.
Wishing you all the best.

 

Best wishes to your family during this difficult time.

 

Haven't even purchased any product from this company yet. But you can bet that communication like this from a well run family company!! I am very very interested in spending my hard earned money with Pelfreybilt.

Thoughts for your family.

 

That is why some companies don't hire people related to each other cause if something happens in the family they are all gone.

 

Family is number one. Bumpers and the likes can wait. That you've come onto this forum with details of why there have been delays when you could have simply said we've moved and are experiencing growing pains, speaks volumes of your character.

Look after your family Satin, everything else can wait.

Our prayers go out to you and your family.

 

I'm not yet a Pelfreybilt customer either but with all they have going on (which is more important), taking the time to update people speaks volumes to the integrity of the company.

 

Hope everything gets better and especially your family Satin. Can't wait to receive my bumper but am more than happy to be patient to receive an awesome product.

 

Pelfreybilt for life! There is no doubt how hard you guys work and if there was anything you could do to speed things up any faster, you would do it. Any wait is worth putting Pelfreybilt on the truck!

 

Your outpouring of love, support & prayers mean the world to both of us. In a day & age when everyone wants everything "right now" we have somehow managed to win your trust, confidence, support and friendship, in spite of our extended lead times & we are so grateful!

You all are amazing & have moved us to tears throughout the reading of your comments. Thank you for taking the time to reach out & let us know you care. YOU are the reason we love what we do!

Much Love