Caller ID not working

I can't for the life of me get the name to display when I receive a call. I've tried everything. It's bugging the hell out of me. Any suggestions. iPhone 6 and 2012 SR5 if that matters.

 

I know more about aftermarket stereos and the process may be different for yours but many times the radio has its own phone book independent of the phone. So if you don't have that number saved in the radio directory it won't know who it is. Sometimes you can get around this in the settings or with initial pairing when it asks for permission to your contacts, then it uploads your directory from the phone to the radio via Bluetooth without you having to key each contact in 1 at a time.

Your mileage may vary