Scratched hood! What to do?

I bought a 2017 Tacoma out of state yesterday. I got a great deal and the dealership was good to work with. Only one problem. My Quicksand hood has a huge arch of abrasion that goes from one side of the truck to the other. It is symmetrical, has only vertical abrasions, and starts and ends at the same place on the truck, except different side. I have no idea what caused it. The abrasions don't appear to be deep. Maybe just past wax?

I inspected the truck in the dealership parking lot for 90+ minutes before I left. I did multiple walk arounds and tested every knob and switch on the inside. I put my hands and eyes on everything that was visible. I seriously doubt anyone has ever inspected a new car from them like I did.

It started raining as I was doing the inspection and of course it was very cloudy so it made the exterior hard to do the first time but I did it 3 more times once it stopped raining. I didn't find anything major. Just some very small wax scratches that can be expected. I drove off happy. Then I stopped for gas and to check my oil a few hours later during the drive home. I went to the hood and as soon as I started to raise it I saw the huge abrasions. I was under a very well lit gas station awning.

Does anyone know what might have caused these abrasions? What should I do about the costs? Would this fall under warranty ?

 

Start with the easiest solution. As you mentioned, give the paste wax a shot first, then go from there. It can't hurt to try.

Are you sure it is abrasion and not residue from plastic wrap or something else? If you have to get it buffed and waxed professionally, I would really try to strong-arm the dealership to pay for it.

 

I remember when I got my truck in November it had dust all over it. By the time we drove it off the lot it was 8:30 pm and I inspected it after they washed it, but under low light. I didn't notice until the next day that it had hairline swirl marks when the angle of the sunlight hit it just right. I was pretty pissed because it was obvious that the moron at the dealership that washed the car somehow had dust or grit on the sponge or rag they used. It was probably due to to someone not doing a pre-rinse to knock off dirt and dust that was on the car before they washed it with soap.

Long story short it seemed that after a few weeks and a few regular washes, the hairline scratches went away.

In your case I wonder if a garage/bay door at the dealership came down or somehow scratched the car.

 

There are a lot of good products out on the market but something that is easily bought at any autoparts store is meguiars scratch x 2.0. I love this stuff and it works really good.

 

Tough one considering you're at a distance from the dealer. Best case scenerio- get it back to the dealer so it can be documented in person. A professional detailer could certainly fix that, and I'd have more faith in them using the least abrasive method to get the job done than I would the dealer. Who knows how "hard" a dealer might hit it with a compound. You want to preserve as much of that brand new clear coat as you can to avoid clear coat failure down the road. It's hard to tell in photos how deep the scratches are. Im guessing they'd be easily cleaned up with a light polish without much abrasion. The catch-22 is that as soon as you do that, the dealer is off the hook on warranty claims down the road.

I'd get it to a professional dealer for some advice and chart a plan of attack. I'd keep waxes/sealers/glazes off of until you get it fixed. They would just hide the damage.

 

Those could've been from overhead retractable hose reels rubbing on the Hood when they did PDI.

I remember working with careless line techs doing so in my former career. Usually, hoses are on the fender and not the hood. The scratches likely came from the hoses, whether it be air, oil, electrical, as some of them do touch the ground and all the grit stays on the hose soiled with grime. When it does rub on the paint, you get what you see on yours.

Sorry to say, but it happens quite often, but not on hoods. They do have fender liners, as hoses are always attached to tools draped over front ends, but I'm clueless to why they might have had a hose over the hood.

 

That looks like it could be easily fixed with a DA Polisher. Problem is, it's an expense for you if you don't have one. I would either get my own detailing gear or take it to a pro to have fixed forlikeky a couple hundred bucks. I would not let a dealer detail my truck. They can cause permanent damage, I'd rather pay a detailer to do it right.

 

What he said! I'd bet the farm the guy who cleaned it for delivery tried to whip the hose around and whipped it on the hood. A little time and scratch/swirl remover and a buffer will take care of it.

 

I'm a drama queen...that shit buffed right out. The station lights made it look a lot worst and I was pissed I missed it during inspection. Thanks for the guidance!