thank you DDM

yesterday i went for a long drive with my newly installed hid fogs and head lights, that i like very much. Aparently i didnt press hard enuff on the drivers side ballest, causing it to fall down and drag until getting ripped of. now ths upset me very much, and what has me so pleased with ddm is that with one phone call and no real dispute they agreed to send me a new ballest at no charge to me. so THANK YOU DDM

 

I agree, DDM is definitely a great company, I too have their HID kits and use them off-road a lot. Not to mention their kits are so cheap with a lifetime warranty.

 

i just couldnt believe it, i had a problem some what similar to this else where and it took months to get it taken care of.

 

Nice. I am glad they are taking care of their customers to balance out the bad customer service they gave out a couple months ago.

 

I heard the same about there bad customer service. Maybe they have changed

 

Every company has their ups and downs. Why do people continue to bitch?

 

I Will Be Ordering My Fogs From Them Soon!DDM Seens To Be Great!

 

I ordered mine this weekend. Got an invoice email on Monday, but still nothing indicating that they shipped

 

took them about a week to ship mine.. be patient

 

Yeah there shipping stuff needs a little work but its no biggy. My stuff arrived before i even got any kind of shipment notification. Oh well i got them no problem and it was about a week.

 

When you pay extra for 2-day or express, don't expect it to get there in... 2 or 3 days. Remember that there is HANDLING and PROCESSING time.

 

yeah always do the standard shipping.

 

Very good point. Just figured it would only take 3 days to proccess. No worries...

 

LOL, Holy Shit!!! As soon as I put that shit in there, I got an email...My lights have shipped!! Way to go DDM!!

 

For me DDM was great to work with. I wasn't real happy with the double sided tape that they ship with the units as it wasn't strong enough and both ballasts fell off within a few days. I had to purchase stronger tape and re-install. They shipped quickly and was great to work with when I had an installation issue with the bulbs being installed upside down. I can't blame them for my bad installation skills, can I?