Issue with Seller - Need TW Perspective

None of their business and it should’t have been made public without reasonable time for either the courier to respond or the seller to decide how to proceed. He might have just refunded your money if / when he realized UPS wasn’t going to cover the damages.

What you have done (along with everyone who commented along with you) is ensure NO ONE WILL SHIP A DAMN THING. Why risk shipping when this is how you will be treated if it doesn’t work out?

Personally the seller (and anyone else) in this case should in the future take pictures of his packing and have you sign off before it is sent. You want it shipped? These are my terms - you sign off that the packing is adequate, you assume the risk if it is damaged in transit. You don’t agree then I won’t sell to you.

The seller is selling for the money or else they would have gave it away which is what you are going to do to him anyway. I hope karma returns the favor to you one day.

 

Jeez. You must be real fun at parties.

If you pack something right it doesn't break. If the box shows up seriously damaged you refuse the package or have it noted to the driver before you sign for it and document it before/during when you open it. If the box is all good on the outside, and the contents are broken, it is on the packer/shipper...period. Bubble wrap is cheap.

If somebody pays as much as he did for something, you spend the time to pack it right and insure it. It is not rocket science nor some nefarious karma deserving event that he posted here asking for advice/input, in my opinion. Seller learned an expensive lesson, buyer needs to find his lights elsewhere now and then deal with having them sent to the modification guy. No winners here.

 

Who is responsible for shipping and insurance? That is between the buyer and seller. Not the rest of us on a PUBLIC FORUM. It is a private discussion that should be dealt with privately. Not publicly shaming the seller hours after his good arrived damaged.

 

Dang, someone needs to get laid.

 

I read it a few times and saw no public shaming, maybe our definitions of shaming differ greatly. Now...what you are doing I would define as public shaming. Not to mention you keep bumping a thread that you think shouldn't exist. Oh, the irony.

 

kustom 54 failed to show the other brown wrapping material. it was not solely wrapped by 2 green towels as posted. it was packed to the best of my abilities.I'm trying to resolve the issue. I want both parties to find a mutual agreement and be happy. the buyer demanded a refund right away. well, wait a minute. what about my damage lights? other factors have to be considered. there are also other things that a seller has no control over which is transit. regardless, the matter is being handled. thank you.

 

I did not say that it was only packed with towels. I did say that I don't know the packing extent since I wasn't there for receipt. Al I do know is that Kustom 54, who deals with a lot of lights, said the brackets were not protected with bubble wrap enough to protect.

And by resolving this issue...he means he's waiting for the claim and then going to refund. I asked him what happens if the claim gets denied and his response was we will figure something else.

 

From the outside looking in, and I'm not one to even provide an opinion on these things are that...

1. Yes you can go above and beyond on packaging to prevent it from getting damaged but after it leaves the sellers hands its at the mercy of the shipping company.

2. Everyone has done a dispute at one time or the other and we know how long this can take, sometimes maybe its fast depending on urgency.

3. This did not need to be made into a public forum.

If it was me, let the seller file the claim, at least give him 72 hours to get the ball rolling so that it can be handled correctly, and at that point with you being informed of every step, if you feel like everything was done and UPS/Fed ex is not going to take care of it even with the proof of the seller packaging correctly/incorrectly whatever the case may be, then sure, request your refund.

That still leaves his damaged lights. its not a win win situation for anyone.

Can't blame the seller till hes actually not cooperating with you.

magic words are " LOCAL SALE ONLY " lol

 

You have a PayPal claim, a CC claim, and a UPS claim.

Use them.

Not sure why anybody wants to see you go back and forth with the other guy. Be an adult, not whatever this thread is.

 

What protection does thin, brown paper offer?
Sucks for both of you, but the right thing would be to refund him the money since he stressed using bubble wrap and you failed to do so.
It would be a different story maybe if you did all the requirements he stressed and they still ended up broke.
But you failed on packaging.

To the few saying it is a private matter. We are a community on TW and we hope that everyone is stand up individuals. When the feelings of being screwed over occurs, turning to the community is a benefit.

I've not had the best experience when buying things from sellers on TW so this kind of hits home btw.

I won't call them out but:
I bought a roof rack and one bracket arrived completed bent to shit and I had to put in vise to warp back. When I questioned the seller he said, " he didn't realize it was bent". (Bracket on right bent to compete shit)


Recently I did a even trade with a member for his off road flares and I sent him my color matched ones. We talked awhile and decided to bubble wrap and box the flares for shipping. When his flares he traded me arrived they were just placed in a box with no packaging and were scratched up from rubbing on each other. When I addressed this matter he stated that he paid UPS to bubble wrap but they must have failed to do so. He offered to give me some money on top so atleast he attempted to make it right. I declined though and just took the loss.
(Mine bubble wrapped)


(His scratched up after shipping with no bubble wrap)


Moral of story use bubble wrap kids. Lol
Sorry for long vent of my experience on TW. Carry on with discussion.

 

I always package the shit out of my things, especially if they're remotely heavy. I don't want it breaking the box apart. Duct tape is also invaluable

 

I don’t know how anyone with 3 levels of financial protection is getting screwed over.

It’s one thing to submit info to the masses when you’ve been fucked over. It’s another to not be fucked over at all, and make a thread because you’re impatient and don’t want to wait the 8-10 days for a PayPal claim to finalize (normally it’s 3-4, FWIW).

The seller said he’s not doing anything until the shipper responds. So.. what else is there?
He’s waiting for UPS to decide if they’re paying for these headlights. That’s it.

He is wanting things now. Seller doesn’t. It’s a stalemate. He won’t have any issues with a refund. 2 people are in a bad situation here, and the OP is the most armed for a resolution. The seller, wrong or right, is not - he isn’t getting money for the lights from the OP and may not from UPS either. Lose/lose.

Part of adulting is being reasonable, and not first world selfish.



You traded for flares, they didn’t get bubble wrapped and the seller offered you a partial refund. You declined it, and you declined the right to complain about it at the same time IMO.

Bent bracket? Sure, that’s legitimately gripeworthy. Worth a thread? No.

 

AGREEEEED

 

My intent was to get perspective from others on whether I was being unreasonable or the seller was...hoping it would influence next steps either way.

 

Exactly. You’re hoping to influence. That’s why anytime the seller posts you have to debate what he says.

You’re not seeking perspective. You’re trying to intimidate or influence the seller to expedite your loss while ignoring the fact that you are totally in the clear, regardless, because you have multiple layers of refund support.

He doesn’t. So, be an adult and let the process take its course. If you refuse to wait for banks and PayPal to make you right, then don’t buy things online. Nothing is immediate.

He is being reasonable, you aren’t.

 

It’s stated very clear here, which you ignored. Your reply to him was making this thread 3 minutes later.


https://www.tacomaworld.com/threads/wtb-oem-headlights-with-drls.516372/#post-16375483

 

He has 2 claims filed, if not 3.

Disappointment has nothing to do with liability. He has none, and will be made whole.
The problem is he doesn’t want to wait to be refunded via PayPal claim, credit card claim, or UPS claim.

If he can’t wait, why is that the sellers problem when he’s made it clear that is the course he is taking?

 

At this point, I think you've posted in this thread as much or more than me. I would think your interest in influencing means you care a lot about the topic for some reason.

Hopefully we can stop posting and I will update the thread once resolution is completed.

 

When I got my NEW oem rack the same part was bent to shit like that. Those racks are just really bad quality so it most likely bnet in shipping

 

So basically, you want opinions unless they’re not in agreement with yours and they aren’t allowed - so the thread should be closed now?

How about not posting about it until the resolution was completed back before you started the thread, instead of when a differing opinion is stuck to (like you’re sticking to yours)?

My care of the situation begins and ends with what is right and who is wrong. You are wrong, the situation is wrong also.

Public threads get public opinion, you made it and requested it.. I’m not barging into your living room in any sense.

Good luck. Use it as a learning experience.