5000 Mile Service and Updates

Hey guys, just had my 5000 mile service done at AutoNation Toyota in Cerritos CA. I asked them if they could check for ECU and transmission updates. They told me I would need to leave the truck with them for a few hours to troubleshoot and find a reason to update because they "Don't just perform updates even if one is available."
Is this normal, or is this BS and I should find a different place to take my truck?

 

Tell them erratic shifting--that should do it. They need to have a reason to bill the time so give them one...

 

take a minute and read the TSBs, which list out the symptoms that are suppose to address. if you feel like your truck actually has these symptoms, then let the dealer know.

 

look here: https://www.tacomaworld.com/threads/ecu-update-at-dealer.517647/

 

I had the same experience (different dealer) when I took my truck in a 5k miles. I even brought a printout of the TSB with me and showed it to the service advisor.

 

You gotta be having the symptoms that are listed in the TSB, at least 1 of them, or Maw Toyota will not pay the dealer....!!

 

Yes, they generally only perform those things only if the truck needs it.