Undercover Flex Bed Cover, Great CS.

I have to give props to Undercover . I've had an Undercover Flex for almost two years and have been very happy with it. It's solid and 99.5% in keeping water out of the bed.

Early in December I went to get a Christmas tree. Tree was in the bed with the cover folded and secured to the last fold (not folded up against the cab). On the freeway home the cover decided to leave me . A quick risk assessment determined that it was unrecoverable. Hugely bummed , I priced out new ones and informed the wife .

When I got to work on Monday, I gave Undercover CS a call and described the incident to the CS rep. 30 Minutes later I got a call from Tony. The first thing he said was "don't worry, we're going to take care of you" .

After some back and forth with the necessary paperwork UC shipped me out a new Flex under warranty.

I received it Yesterday and will be installing it today. Thank you Tony and Undercover, great product and customer service .

 

I love companies that stand behind their products.