All Pro - Your customer service is terrible

im not one to have issues with companys. i understand sometimes things happen. but i just would like to share with eveyone my experiance with All-PRO. so i placed and order for a basic apex bumper over the phone on november 10th. i was told that the way i ordered my bumber it would be 3 weeks before the shipping date. well the 4th week came around and i was giving them the benifit of the doubt expecting that there may have been a delay, no big deal. but after the 5th week i gave them a call and was promised it was shipping out december 18th so i called the 19th because i never got a confirmation. well i was informed that it wasnt going to be able to ship until the 22nd and was assured that it would. socalled them that day to ask what was going on and was told sorry, we wont be able to get it out until after christmas. okay fine, ive waited long enough i can wait a few more days and its the holidays so i can understand theyre backed up. so come january 4th i was told again that it wouldnt ship until the 8th. at this point im tired of being lied to. mind you ive been super nice and understanding. so i askede them if they could just refund me my money and cancle the order. no big deal oh well. i was told it would take 7 to 10 business days before the refund would be fully processed i was never sent my canclation/refund confirmation. ive tried to call multiple and email times since the 4th and finnaly got someone to email me after i messaged them here on facebook on the 18th. and finnaly got a response. so im still waiting on my refund confirmation and its been well over 10 business days. i have still called every day multiple times with noone to answer the phone. im sorry to say i wouldnt purchase anything from this company. most toyota companys have unbelievable customer service. and this is by far the worst experience ive ever had. also still no refund confirmation and no sign of my money anywhere. maybe ill get a response from this post.

 

Wow that sucks and I hope it all gets worked out in the end. But I will say many times people make these posts out of anger and it either gets turned into a shit show or whatever else. All I can say is good luck and hope all goes well.

 

I'm more or less just trying to get someone to respond to me. no one at the office answers the phone and all of their voicemails are full. id just like to have my money back. lol

 

That sounds like a total fuck around.
You've been more patient then I would have been.
Good luck with it all and thanks for the heads up.

 

Dispute the charge on the card. /thread

 

Did you pay with a credit card? If so, tell them, "This is your last chance, run the refund through right now, and give me the confirmation number, or I call the CC company and request a charge back." Vendors do not like chargebacks, it tends to get them on the bad side of CC companies.

 

In. First page! we here

 

unfortunately I paid with paypal, ive already filed a dispute, but we will see how this goes

 

More like fortunately. PayPal nearly always sides with the buyer. Either they provide tracking info or you’ll get your money back.

 

also idk if anyone has ever tried to get them on the phone. but its a miracle if someone answers. and all of their voicemails are full. I'm assuming from others like myself

 

ive already posted this on their facebook about 3 hours ago with no response.

 

@jberry813 I'm assuming you put this back up, THANK YOU!!!

 

I appreciate it. was completely unaware I was posting in the wrong place. maybe this will help me get somewhere!

 

Sad that companies keep doing this. Hopefully they fix this before the inevitable tw shit show ensues

 

I hope this gets out there.

 

I've called them multiple times for replacement parts or issues regarding shipped items. They've always been great with calls from me. But.... that's as far as it goes. There products I've purchased on the other hand, unhappy. Good luck good sir!

 

so this is my call log just today of trying to reach them.

 

I can't see the attachment