2016 TRD sport siriusxm radio

I have a 2016 TRD sport with the factory radio that has built in NAV, I have had siriusxm radio working on it perfectly fine and now all of a sudden I get no signal. It started to just slowly not get a signal as if driving under a bridge but now its 24/7 not getting any signal. I have rebooted the system, called siriusxm to refresh the signal and upgraded the radio firmware. Has anyone had this happen? I guess I could check the antenna cables to see if somehow it came out?

 

Just took the radio out nothing seems out of place wire wise even tried reseating the antenna cable. Does anyone know how to check the fin antenna in the back?

 

Need to drop the head liner to get to the fin I believe.

 

What is the best way to do that?

 

I am not sure there is a best way to do that... it's a serious pita
Try this thread
https://www.tacomaworld.com/threads/removing-your-headliner-and-insulating-sound-deadening.394469/

 

Called Toyota it is under warranty, looks like it's going in.

 

just go back by the dealership and check with Service dept. Ive gone by a couple of times and had my small questions answered. Also, if they're not busy, they've given me a free wash to boot!

 

Well the tech claimed the radio worked fine, probably one of the worst experiences I've ever had with a car dealership. Now have to waste another day making a video to show the radio doesn't work.

 

Found something interesting while troubleshooting myself, sirius xm comes in when working off land based repeaters but can't pull in from sats. I know it works with the land repeaters because when traveling in a city it comes in fine and cities use land based repeaters for sirius xm but when working off sats it fails.