1. Welcome to Tacoma World!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Tacoma discussion topics
    • Communicate privately with other Tacoma owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

How do TSBs work?!? At dealership now

Discussion in '3rd Gen. Tacomas (2016-2023)' started by Tacoman97, Dec 8, 2018.

  1. Dec 8, 2018 at 9:02 AM
    #21
    Ruggybuggy

    Ruggybuggy Well-Known Member

    Joined:
    Oct 11, 2015
    Member:
    #166403
    Messages:
    3,177
    Gender:
    Male
    NW ONT, CANADA
    Vehicle:
    2020 Tundra SX
    Customer comes in and says he wants the tsb for whatever. Tech can't duplicate the problem because customer discovered it on a forum and just wants it done. He screams enough that the dealership just does it. Customer complaints afterwards that the truck now acts a certain way that he doesn't like because of the tsb. There is no going back.

    Customer then goes on a forum and screams that the dealership screwed his truck up.
     
  2. Dec 8, 2018 at 9:18 AM
    #22
    tonered

    tonered bartheloni

    Joined:
    Sep 25, 2017
    Member:
    #231055
    Messages:
    31,235
    Gender:
    Male
    First Name:
    tony
    Lynnwood, WA
    It's like those damn drug commercials: "Ask your doctor for Viagra, now!"

    The doctor sez: "I don't see how that's gonna cure psoriasis?"
     
  3. Dec 8, 2018 at 9:56 AM
    #23
    tonykarter

    tonykarter Crappie Savant

    Joined:
    Sep 9, 2015
    Member:
    #163801
    Messages:
    1,352
    Gender:
    Male
    Snuff Gully, Texas
    Vehicle:
    2018 DCSB 4x4 Sport 1993 4Runner SR5 4x4, 411,000 miles
    Pine tree air freshener
    Martin mull's skit

    Doctor: "Turn your head and cough."

    Patient: "Ahem."

    Doctor: "You have glaucoma." and gives patient a prescription for medical marijuana.
     
  4. Dec 8, 2018 at 10:18 AM
    #24
    Dragracer_Art

    Dragracer_Art Tundra for the win

    Joined:
    Oct 30, 2018
    Member:
    #271149
    Messages:
    299
    Gender:
    Male
    GA
    Vehicle:
    2020 Tundra Crewmax 4x4
    Can't make it any easier than this...

    20181205_104452_resized.jpg
     
    tonered likes this.
  5. Dec 8, 2018 at 11:14 AM
    #25
    itsnotatoy

    itsnotatoy Well-Known Member

    Joined:
    Oct 7, 2018
    Member:
    #268585
    Messages:
    367
    Gender:
    Male
    NW Valley AZ
    Vehicle:
    2023 Tacoma DCSB ICE CAP TRD Sport Premium & Tech Pkg
    Bringing a tsb to the dealer is like going to the doctor and saying - I looked this up on the internet. Can you give me this drug, I think it will cure it.

    Doctors love that. They will give you any drug as long as it cures your internet diagnosis.
     
    tonered likes this.
  6. Dec 8, 2018 at 11:19 AM
    #26
    Clingman

    Clingman Well-Known Member

    Joined:
    Sep 11, 2017
    Member:
    #229734
    Messages:
    175
    Gender:
    Male
    Vehicle:
    17 Inferno TRDOR DCSB
    I told them the truck laid over in traffic in cold weather, that cruise control was completely unusable due to gear hunting, and (tongue in cheek) I would appreciate if they could do something to help prevent the truck from killing me. Bam, all software updated per TSB. They said they drove it, odometer says otherwise, but it drives better.
     
    tonered likes this.
  7. Dec 8, 2018 at 11:21 AM
    #27
    LTG4087

    LTG4087 Well-Known Member

    Joined:
    Jul 3, 2012
    Member:
    #81852
    Messages:
    1,358
    Gender:
    Male
    First Name:
    LT
    DFW
    Vehicle:
    2019 TRD Off Road
    While this might very well play out, I've yet to see this scenario posted here. My take is there are more people that just live with some of the problems reported with shifting because they have no clue there might be a simple software fix.
     
  8. Dec 8, 2018 at 12:27 PM
    #28
    Ruggybuggy

    Ruggybuggy Well-Known Member

    Joined:
    Oct 11, 2015
    Member:
    #166403
    Messages:
    3,177
    Gender:
    Male
    NW ONT, CANADA
    Vehicle:
    2020 Tundra SX
    And they live with the problem because it really wasn't an problem in the first place. If it was, they are going to bring it up on their next service. If there is a real issue that's bothering the owner he will mention it after dropping 35-45k on a truck. If he doesn't then there really isn't an issue. Not every truck acts the same and the tsb doesn't need to be applied to every one.
     
    melikeymy beer likes this.
  9. Dec 8, 2018 at 12:31 PM
    #29
    roadking1

    roadking1 Well-Known Member

    Joined:
    Sep 28, 2010
    Member:
    #43941
    Messages:
    910
    Gender:
    Male
    n.j.
    Vehicle:
    2023 Solar Octane TrdPro 6-speed manual
    My dealer asked me if I have a copy of the TSB so he doesn't have to look it up.
     
  10. Dec 8, 2018 at 1:32 PM
    #30
    Ruggybuggy

    Ruggybuggy Well-Known Member

    Joined:
    Oct 11, 2015
    Member:
    #166403
    Messages:
    3,177
    Gender:
    Male
    NW ONT, CANADA
    Vehicle:
    2020 Tundra SX
    All depends on the attitude you go in with and the service writer you end up with.
     
    tonered likes this.
  11. Dec 8, 2018 at 1:46 PM
    #31
    Jleeb

    Jleeb Well-Known Member

    Joined:
    May 12, 2017
    Member:
    #218884
    Messages:
    438
    Gender:
    Male
    Vermont
    Vehicle:
    2017 DCLB OR SUPERwhite.
    Stock
    I just did the same thing yesterday. They didn’t ask any questions.
     
  12. Dec 24, 2018 at 3:18 PM
    #32
    St0rm-Tr00per

    St0rm-Tr00per Well-Known Member

    Joined:
    Sep 7, 2018
    Member:
    #265560
    Messages:
    1,266
    Gender:
    Male
    SoCal
    Vehicle:
    2018 TRD OR 4X4 DCLB - Super White
    “Semi-Pro”/“PrOff-Road”
    Pretty Much what I did ... I mentioned that it didn’t happen all the time so the tech said it might not fix my issue and i replied that doing nothing will definitely not fix the problem so they did it.
     
  13. Dec 24, 2018 at 5:47 PM
    #33
    JacksTurdGen

    JacksTurdGen 2018 double cab short bed

    Joined:
    Dec 17, 2018
    Member:
    #276069
    Messages:
    115
    Vehicle:
    third gen OR
    Does anybody have any complaints over this tsb or is it universally agreed upon it should be done? Do all new 2019s come with this firmware?
     

Products Discussed in

To Top