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My 2nd gen frame replacement story.

Discussion in 'New Members' started by igiles86, Feb 15, 2019.

  1. Feb 15, 2019 at 8:57 PM
    #1
    igiles86

    igiles86 [OP] Active Member

    Joined:
    Jan 13, 2019
    Member:
    #279233
    Messages:
    40
    Gender:
    Male
    First Name:
    Ian
    South Eastern Pennsylvania
    Vehicle:
    2010 Access Cab, 4cyl, 5 speed, 4x4,
    Hey all, I took my 2010 Access Cab 4WD (112k miles) in to the dealership Jan 14th for frame inspection. I figured they would just end up spraying the frame as it was in pretty good condition with very little visible rust. The tech said they found a dime sized rust hole near the catalytic converter, and that the truck was covered for frame replacement under warranty. I had them order the frame and they said I could still drive my truck while I wait for the new one to come in (30-90 days). I got a call Monday saying that the new frame and parts were at the dealership, and to come in to start the swap. I also had them replace spark plugs and my 10 year old battery. The guy at the desk told me it could take up to a week to finish. Okay, no problem, whatever. They didn't have any Tacoma's I could borrow in the meantime so they sent me down to Enterprise to rent something. I don't know why Toyota wouldn't want to keep me brand loyal and maybe let me borrow a new model Tacoma in hopes I'd buy. Enterprise gave me a 2019 Dodge Ram 1500. The thing was a monster with a 5.7L Hemi.
    Anywho, I get a call Tuesday afternoon saying that the tech broke one of my rear shocks and my drivers side tie rod end during removal due to "excessive rust" and that I would have to pay out of pocket to have them replaced, and that it's recommended to have both shocks done. I understand why you would want to do both shocks at the same time, Labor would be free. I unhappily agreed to have them order two new rear shocks and a new tie rod end. I felt swindled. You break it, you buy it.
    I got a call on Wednesday evening telling me my truck was done. Two guys banged out a whole tear down and reassemble in day two days. Seemed fast, but I guess when you don't torque any bolts to spec, and use an air ratchet for everything the job goes quick. I picked the truck this morning and drove to work, only to find that I had to pump the brakes a lot and my brake pedal feels like mush. On my way home tonight I discovered that my fog lights no longer work. Other than that she drives great.
    I understand it's a big job with lots of parts and things can go wrong, but I guess the questions I have now are; Do I have any recourse as far as reimbursement for the parts THEY broke, and who's balls am I gonna have to rub down at the dealership to get my fog lights fixed and brakes bled properly?
     
  2. Feb 16, 2019 at 7:47 PM
    #2
    boogie3478

    boogie3478 Well-Known Member

    Joined:
    Oct 12, 2014
    Member:
    #140179
    Messages:
    26,396
    Gender:
    Male
    Vehicle:
    14 TRD Off-Road V6
    All the mods
    Welcome to TW! Sounds like BS. If the tech broke it the dealership should pay for it.
     

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