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TACOMABEAST= terrible customer service

Discussion in '3rd Gen. Tacomas (2016-2023)' started by hygieneboy, Mar 13, 2019.

Page 4 of 12
  1. Mar 15, 2019 at 5:28 PM
    #61
    TacoTacoma16

    #61
    TacoTacoma16 Well-Known Member

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    TRD Matte Black SEMA's 265/70/R17 Nitto Ridge Grapplers
    What is the address of TacomaBeast and can we have a member near them go buy this weekend and leave them a note... a brick note through a window maybe! Just Kidding!
    :fingerscrossed::anonymous::devil:
     
    TacoTacoma16, Mar 15, 2019
    #61
  2. Mar 15, 2019 at 5:29 PM
    #62
    tcjacado

    #62
    tcjacado Well-Known Member

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    o_O
     
    tcjacado, Mar 15, 2019
    #62
  3. Mar 15, 2019 at 5:31 PM
    #63
    hygieneboy

    #63
    hygieneboy [OP] Well-Known Member

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    Yes, I did not save the original packaging as it was ruined upon opening and I did not think it was needed but I packaged the returned products nicely and placed them in a ziplock bag then in a padded envelope. Tacoma Beast obviously staged that photo to make it look worse. As you can clearly see the orange color of the products don't even match each other nor match the OEM Toyota Inferno color. My main issue was that they did not properly adhere to my plastic interior surfaces. I thoroughly cleaned the surfaces with rubbing alcohol and let dry before application. I have successfully applied dash kits, large vinyl and similar items countless times over my lifetime without issue. Putting on a sticker is not rocket science. I did not expect them to try to resell these products. Why was I granted a return authorization if they don't accept used products? They made me pay for shipping twice. If they would have simply denied the return in the first place I would have been disappointed but accepted it. Tacoma beast never tried to work with me or respond to my inquiries in a timely manner. They never offered to replace the items or work anything at all out with me. I do know sometimes things bought don't live up to expectations and you lose out. The poor customer service was the issue that bothered me most. I will not be a returning customer.

    Paypal sided with me and refunded my money today.
     
    hygieneboy, Mar 15, 2019
    #63
    03coma, 8sm, pop.tremuloides and 11 others like this.
  4. Mar 15, 2019 at 5:32 PM
    #64
    4x4Runner

    #64
    4x4Runner Sam’s gone, man. Moderator

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    Drunken Sailor
    Not north, not south, not west, mostly east
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    nuttin fancy
    That’s taking it a little too far.

    https://youtu.be/Ok85BmPyl_I
     
    4x4Runner, Mar 15, 2019
    #64
    Radar1005, SContiVT, loastad and 4 others like this.
  5. Mar 15, 2019 at 5:35 PM
    #65
    Boosted_Carrera

    #65
    Boosted_Carrera Well-Known Member

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    So ...what was that stone carving about ??
    Was it real ?
     
    Boosted_Carrera, Mar 15, 2019
    #65
  6. Mar 15, 2019 at 5:58 PM
    #66
    jcos112

    #66
    jcos112 Well-Known Member

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    5 shades different is quite noticeable, not even close. Yet you chose to install.
     
    jcos112, Mar 15, 2019
    #66
  7. Mar 15, 2019 at 6:03 PM
    #67
    Dkurtz42

    #67
    Dkurtz42 Bill Hwang

    Joined:
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    Barberton, OH
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    - Gator ETX Soft Roll Up Tonneau - Clazzio black leather seats - Nitto Ridge Grappler 255 80 17 tires - Supreme Suspensions 2" and 1" lift
    Trying to get back at an individual poster on a $20 item is hands down the dumbest thing I’ve seen.

    On the other hand...a post of “we’ve made a mistake in not allowing this return, please accept a new item and we look forward to changing the image of our products and customer service” would pay for itself 10 fold. Hire a PR consultant TB.
     
    Dkurtz42, Mar 15, 2019
    #67
    JCOOR likes this.
  8. Mar 15, 2019 at 6:21 PM
    #68
    hygieneboy

    #68
    hygieneboy [OP] Well-Known Member

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    Nobody likes having buyers remorse. I never feel good about returning items I’ve purchased and try not to do it often. It just gives me anxiety no matter how trivial the item. Somehow I just feel bad about this whole thing. I’m sure tacomabeast has many satisfied customers or they wouldn’t be in business. I was just sharing my experience.
     
    hygieneboy, Mar 15, 2019
    #68
  9. Mar 15, 2019 at 7:08 PM
    #69
    supmet

    #69
    supmet Well-Known Member

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    What does it matter? Are you gonna resell them after he put them on??

    You need to hire a PR guy.
     
    supmet, Mar 15, 2019
    #69
  10. Mar 15, 2019 at 7:13 PM
    #70
    AZF1504x4

    #70
    AZF1504x4 Well-Known Member

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    How shitty, how much could a few fucking stickers cost a company. They should’ve sent new ones period and at that point said that if the new stuff didn’t work, then send it back for a refund. Dimes to dollars, how do these companies stay in business :facepalm:
     
    AZF1504x4, Mar 15, 2019
    #70
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  11. Mar 15, 2019 at 7:17 PM
    #71
    friendlywithbears

    #71
    friendlywithbears a tree falling in the woods

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    Don't need to hire a PR guy, need to understand customer service. All I see here is the typical "passive income drop ship bro" story that's rampant in online retail right now.
     
    friendlywithbears, Mar 15, 2019
    #71
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  12. Mar 15, 2019 at 7:19 PM
    #72
    crappie man

    #72
    crappie man Well-Known Member

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    crappie man, Mar 15, 2019
    #72
  13. Mar 15, 2019 at 7:26 PM
    #73
    Boosted_Carrera

    #73
    Boosted_Carrera Well-Known Member

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    All this fiasco over a $20.(or whatever it was) item. Un-fuckin real.
     
    Last edited: Mar 15, 2019
    Boosted_Carrera, Mar 15, 2019
    #73
  14. Mar 15, 2019 at 7:30 PM
    #74
    MESO

    #74
    MESO Major Modder Vendor

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    If you don’t make any physical products and are just a middle man/drop ship, literally customer service is your only job. I just don’t get it..
     
    MESO, Mar 15, 2019
    #74
    mauctopa, wi_taco, Rock Lobster and 26 others like this.
  15. Mar 15, 2019 at 7:31 PM
    #75
    Boosted_Carrera

    #75
    Boosted_Carrera Well-Known Member

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    Exactly dude.
     
    Boosted_Carrera, Mar 15, 2019
    #75
    Crodell6, MESO[QUOTED] and Bigdaddy4760 like this.
  16. Mar 15, 2019 at 7:34 PM
    #76
    SwampYota

    #76
    SwampYota Strange things are afoot at the Circle K

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    Floor mats
    I think @tcmbst missed a golden opportunity for an avatar. I mean, that Star Wars font logo is okay but his marketing team came out with a nationally recognized logo on their last company picnic:
    8A6551D0-9D56-4066-B222-B771734B22FA.jpg
     
    SwampYota, Mar 15, 2019
    #76
    JustMeMyselfAndI, TimC, Atl_taco_ and 1 other person like this.
  17. Mar 15, 2019 at 7:39 PM
    #77
    Audert

    #77
    Audert Well-Known Member

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    Lol, advertises 100% money back guarantee, easy returns, quick and hassle free... fullfills none of those. All over a $50 order, sticker probably cost them $5.
     
    Audert, Mar 15, 2019
    #77
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  18. Mar 15, 2019 at 7:50 PM
    #78
    m603holden

    #78
    m603holden @Koditten Pirate Radio member #063

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    Lots of sail boat fuel
    You should have challenged @tcmbst to a game of rock paper scissors for a set of free new product.

    Throw paper. It's a guarrenteed win.
     
    m603holden, Mar 15, 2019
    #78
    BRFab, tcjacado, Ducman82 and 2 others like this.
  19. Mar 15, 2019 at 8:16 PM
    #79
    Ducman82

    #79
    Ducman82 Well-Known Member

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    84919306.jpg
     
    Ducman82, Mar 15, 2019
    #79
    stun gun and tcjacado like this.
  20. Mar 15, 2019 at 8:48 PM
    #80
    TacoTacoma16

    #80
    TacoTacoma16 Well-Known Member

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    Tacoma TRD Sport 4x4 Longbed
    TRD Matte Black SEMA's 265/70/R17 Nitto Ridge Grapplers
    My feeling is that if it cost $1 or $1,000 dollars for an item and it falls of my Tacoma unexpectedly in 2 days.....
    I wanna refund, please and thank you!
    :spending::bananadance:
     
    TacoTacoma16, Mar 15, 2019
    #80
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