Dealer over filled oil

Hard to keep up with some of these replies via phone while I’m out of town for work.

No froth or above avg temps.

It sucks because I’m usually on top of checking my oil regularly but I’ve just been working so much that I just want to get home to bed.

 

Still have yet to hear back from dealer.

I DID stop there and request a drain to find out how much was in there and their response was, “ do you know how much oil costs?” I even offered to pay for it and they wouldn’t bite. So I drove it home and called Corp and also emailed this morning.

Did not want them touching it until I spoke with Corporate after the bs I went through with my 2016.

My 2016 had a plethora of problems so I traded that in after two years. I could go on with the list of crap the dealer refused to fix telling me it was a “characteristic” of the truck. I gambled on another truck and clearly I fucked up by not checking the oil.


But to be honest, if it was to burn enough oil between oil changes to damage the motor I would think that’s a warantee issue in itself.

 

Some places are scary man. Always check their work and double check your own. I remember taking my Infiniti G35 to a Pep Boys in a pinch. I’ll be honest the dipsticks on the G’s are super odd and have weird bends to it unlike any other, but he did not even put the dipstick back into the slot. Got on the highway and noticed my engine smoking and when I opened it up what a mess! It was dangling in the engine bay and oil all over. No one will care for your vehicle better than you. But if it’s free dealer services, I like free.

 

Damages can be proven by examining the engine and determining the cost of any repairs necessary to make it operate it normally again (i.e., run right and not burn oil). The dealership and OP entered into a contract for service. Under the contract the dealership has a duty of care to perform their work properly. The scope of the dealerships work was specific, an oil change. By overfilling the engine beyond required spec they have breached their duty of care. The oil change was performed incorrectly, thus causing the damage (if it is found). This is pure and simple negligence. You may also be able to argue breach of warranty.

@Sosk Barring the engine blowing up, OP will have to have the vehicle diagnosed and get estimates to repair any possible damages. I would start by getting the estimate and then sending the dealer a demand letter via certified mail. Describe the issue the vehicle is having, why it is happening (blaming them), a demand for damage reimbursement, and a hard time frame to respond before you take further action.

There was a similar case at a law firm that I managed operations for. The clients Acura was in for an oil change, the work was done wrong, repairs were necessary. The dealership had recently changed ownership and for some reason was unable to find the service records. Their defense was that they were not the last establishment to perform an oil change on the car. Upon written demand showing the service receipt the dealership relented and performed the repairs free of charge.

I'm not familiar with the legal system in Canada, however I assume that you have some equivalent of the United States' small claims court. In most cases it is not necessary to go to court. Put the right pressure on the dealership and they will want to settle the matter out of court.This is only one way to handle this situation. Many will blame you, OP, for not checking the oil. Yeah, you should have checked it. But guess what? You paid an expert to do the work and they broke a contract by doing it wrong.

You can win in this situation. Everything depends on your approach, how you choose to handle it.

 

Honestly it looks fine, and it looks like you don't know how to read a modern dipstick.

 

If it is overfilled, let them drain the excess oil, it should be fine. Get them to document it though, just in case.......Monitor the blue puffs, they should stop within a few weeks.......Check your own fluids and wheel nut torques after any type of service..........Also, a catch can might have stopped the blue puffs before they began.......Just sayin...

 

My thoughts exactky. To me it looked like this was the level line, so it only looks to be less that a quart high. Not sure why everyone thinks there’s like 12 quarts in there lol.

 

Please teach m e how to read a dip stick. it read the same after multiple

Please teach me how to read a dipstick. It reads the same after every time. Why should it be any different than my last vehicle which was only 10 years old.

Dealer drained 3/4 of a L out to bring it back to proper level. Im not sure where y'all got 12 quarts from... Its been documented but they still claim "Science" that it was over full. Head office is extending my warranty based on the simple fact that this is not the first time this specific dealer has shit the bed maintaining my 2016 and 2018.

Lesson learned YES. Wont be giving them another chance and will be looking for another dealer to maintain my truck.

 

Did your last vehicle use

$54 0W20 oil Toyota/ exxon mobil Case of 6 Quarts Full Synthetic TGMO SN 0W-20 Oil

0W20 oil? It's really thin and hard to read. Pull the stick, wipe clean, WAIT a few minutes (like 5-10), straight and straight back out, level is where the break is, which to me looked just under the full mark. I like to check mine after its sat over night, then the tube is clear.

 

Just recently did our first oil change and switched to the aluminum lower housing on the filter. Measured 7.3 qts total (from what should be 6.2qts) drained from engine. Spider joints had never seen grease in the 40,000 miles although they still seem fine despite the grease coming out looking black as coal. I had a Tundra they put

$28 75W-90 Synthetic Gear Lube - 1 Quart (Pack of 2)

75W-90 in the XFR case that required 75W straight weight and it made a huge difference putting the right oil back in. I'll maintain my trucks and document everything. Toyota corporate should really be taking a bigger interest in how their trucks are maintained at the dealerships. Their brand is almost entirely built upon the reputation of reliability and the dealerships are going to start killing them on that front.

 

This method works on my Tundra... I still have yet to get a reliable reading on the 2016 Tacoma dipstick. Between capillary action and the oil sticking inside the tube (even if letting the tube sit open for a long time to allow it to drain down), it's still all over the place. When you look at these engines... the engineering has jumped so far ahead with variable valve timing, direct injection, etc... and at the same time, such a basic thing like the placement of a dipstick tube is too hard for them to figure out which leads to this issue. Should have picked one spot with a straight path into the drain pan like they did for decades. So simple, but here we are talking about trying to figure out how to get a correct reading of our oil level. Engineers from the past would be laughing at us.

 

There really needs to be a "Don't take your new car in for free dealer service" PSA.

 

Yep dealers all seem to do it. Same with our Subaru.

 

I betcha most people don't even pop open their hood!

 

Pull the dipstick out and leave it out for 5-10 min. Put it back in, and then check the level. Make sure to check both sides of the dipstick. One side is usually messier than the other side, the side of the stick that looks cleaner will have a more defined oil level mark on it.