1. Welcome to Tacoma World!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Tacoma discussion topics
    • Communicate privately with other Tacoma owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

What will you do, LED Fogs that are only 1.5yrs old with water inside one

Discussion in 'The Retrofit Source' started by Killowatt, Dec 3, 2019.

Thread Status:
Not open for further replies.
Page 2 of 2
  1. Dec 4, 2019 at 4:28 AM
    #21
    TRSAndrew

    #21
    TRSAndrew Instagram: @apissues Vendor

    Joined:
    Jan 3, 2012
    Member:
    #69858
    Messages:
    3,348
    Gender:
    Male
    ATL
    Vehicle:
    ‘22 4Runner, ‘14 F150, and I’ve had 4 Tacomas (‘12, ‘15, ‘16, ‘18), 2 FJs
    We can't warranty parts that aren't purchased from us. If you buy a Ford and go to Toyota for warranty, they're not going to be able to do much for you, ya know?

    Options:

    1) Provide proof of purchase to our CS team and say the seller sucks and won't help you. We should be able to step in.
    2) We'll be glad to see if we can find an open box fog light we can sell for cheap to try and help out if you just want to do that
     
    TRSAndrew, Dec 4, 2019
    #21
  2. Dec 4, 2019 at 4:36 AM
    #22
    NYCTaco52

    #22
    NYCTaco52 Half man, half goat

    Joined:
    Mar 14, 2019
    Member:
    #286574
    Messages:
    4,432
    Gender:
    Male
    First Name:
    Somehow known as Stewart, but named Ben
    Ft Lauderdale, FL
    Vehicle:
    2022 Subaru Ascent
    I wanna be retired :pout:
     
    NYCTaco52, Dec 4, 2019
    #22
    Shellshock likes this.
  3. Dec 4, 2019 at 4:59 AM
    #23
    Killowatt

    #23
    Killowatt [OP] Well-Known Member

    Joined:
    Jul 4, 2016
    Member:
    #191226
    Messages:
    803
    Gender:
    Male
    Citrus County Florida
    Vehicle:
    2013 4x4 TRD OFF ROAD
    These are your lights, your name is in the link "the retrofit source" if you click on it. I'll be happy to pm you screen shots of payment and shipping from CaptainMorgan seller. I sent Victor all the info after calling the number listed on the TRS page.
    https://www.tacomaworld.com/threads/2012-2017-tacoma-led-fog-lights.460918/

    Copy of sellers post #112 stating they came directly from your warehouse.

    The Bulbs only come in white, but there is an option for yellow laminex lens cover for an additional $15. Ive never used the laminex so I cant comment on how well it works/ how its installed. I do re-selling with TRS so everything is shipped to you directly from their warehouse.

    Thank you for at least getting back with me on this. I thought you were AWOL.
     
    Last edited: Dec 4, 2019
    Killowatt, Dec 4, 2019
    #23
  4. Dec 4, 2019 at 5:25 AM
    #24
    Iwilltaco

    #24
    Iwilltaco Well-Known Member

    Joined:
    Dec 15, 2014
    Member:
    #144342
    Messages:
    12,338
    Gender:
    Male
    @kairo’s guest house having a water with @not_nick
    Under development
    But aren’t they your parts? If you can confirm they are yours you should be willing to honor the warranty on them. In the future don’t offer discounted prices for bulk buys when you know they are reselling they product. That way every “group buy” will be authorized by trs and people won’t be screwed when the seller disappears
     
    Iwilltaco, Dec 4, 2019
    #24
  5. Dec 4, 2019 at 5:29 AM
    #25
    gotoman1969

    #25
    gotoman1969 Well-Known Member

    Joined:
    May 30, 2018
    Member:
    #254966
    Messages:
    6,961
    Gender:
    Male
    First Name:
    Steve
    San Antonio, TX United States
    Vehicle:
    2015 Silver Tacoma PreRunner
    3" ToyTec coilovers, JBA UCA's, Bilstein 5100's
    What doesn’t make sense is if the manufacturer warranty is 10 years why TRS won’t warranty. I as a business owner am an authorized seller for the manufacturers I deal with, they pay me to fix their product during the warranty period. If the warranty is TRS warranty why can’t you go to any authorized retailer with POP and get it fixed or replaced. Second if I don’t do my part as the dealer the manufacturer(ones I deal with) would give names of other dealers or at minimum with copy of POP send a replacement part. They may or may not ask for the old part back.
     
    gotoman1969, Dec 4, 2019
    #25
    bluedevils9 likes this.
  6. Dec 4, 2019 at 5:33 AM
    #26
    gotoman1969

    #26
    gotoman1969 Well-Known Member

    Joined:
    May 30, 2018
    Member:
    #254966
    Messages:
    6,961
    Gender:
    Male
    First Name:
    Steve
    San Antonio, TX United States
    Vehicle:
    2015 Silver Tacoma PreRunner
    3" ToyTec coilovers, JBA UCA's, Bilstein 5100's
    This is a poor response, if it’s your light and he has POP and the warranty is a TRS warranty it shouldnt matter where it’s bought. Especially if you authorized the resale or the seller is a vendor of your product. If you buy a Toyota you can go to any Toyota dealer and get it fixed. Under your logic a Toyota dealer would only fix cars bought from their dealership.
     
    gotoman1969, Dec 4, 2019
    #26
    xxTacocaTxx and Rock Lobster like this.
  7. Dec 4, 2019 at 5:34 AM
    #27
    gotoman1969

    #27
    gotoman1969 Well-Known Member

    Joined:
    May 30, 2018
    Member:
    #254966
    Messages:
    6,961
    Gender:
    Male
    First Name:
    Steve
    San Antonio, TX United States
    Vehicle:
    2015 Silver Tacoma PreRunner
    3" ToyTec coilovers, JBA UCA's, Bilstein 5100's
    I agree if it’s TRS’s light they should warranty.
     
    gotoman1969, Dec 4, 2019
    #27
  8. Dec 4, 2019 at 5:42 AM
    #28
    ClubSoda

    #28
    ClubSoda Well-Known Member

    Joined:
    Dec 4, 2018
    Member:
    #274800
    Messages:
    270
    Gender:
    Male
    First Name:
    Harry
    Vehicle:
    2018 Cement Tacoma TRD Off-Road

    You'll have more business by helping this guy out and showing that TRS cares about anyone that reps your product. Do the right thing man, help out OP and don't let stupid technicalities get in the way of being a trusted name.
     
    ClubSoda, Dec 4, 2019
    #28
    xxTacocaTxx likes this.
  9. Dec 4, 2019 at 5:46 AM
    #29
    Rome604

    #29
    Rome604 I am the Captain now

    Joined:
    Feb 23, 2017
    Member:
    #211478
    Messages:
    4,615
    Gender:
    Male
    First Name:
    Dave
    Alexandria, VA
    Vehicle:
    2023 TRD Pro Sequoia
    It's not Toyota fixing a Ford...it's YOU fixing YOUR light. You never cease to amaze me.
     
    Rome604, Dec 4, 2019
    #29
  10. Dec 4, 2019 at 6:15 AM
    #30
    tattooedsnake

    #30
    tattooedsnake Well-Known Member

    Joined:
    Dec 17, 2012
    Member:
    #93302
    Messages:
    1,185
    Gender:
    Male
    First Name:
    Erick
    Connecticut
    Vehicle:
    '10 TRD sport 4x4
    -Bilstein 6112 front shock. Leveling lift -Bilstein 5100 rear shock w/TSB leaf pack. -Cooper Rugged Trek 265/70/17 -EBC front ultimax rotors w/yellow pads -Stoptech sport rear drums -Steel braided brake lines -Wet Okele seat covers front/rear with heaters -Custom built exhaust with Black Widow venom 250 muffler -Afe Stage 2 Dry CAI -Diode dynamics SS3 fog lights yellow. -OPT7 Projector Headlight Assembly w/Black backing -Undercover Flex Tonneau cover -Weather Tech floormats front and back
    If it is your company which makes morimoto, authorizes your group-buy with your product coming from your Warehouse. Its going through your sales team and staff, so what is the problem honoring your warranty on your product?

    It seems like you only started responding because you got enough alerts on your page and saw that they were all negative and saying you were AWOL.

    There is a lot about "you" in this thread but it isn't good stuff
     
    tattooedsnake, Dec 4, 2019
    #30
  11. Dec 4, 2019 at 6:25 AM
    #31
    tattooedsnake

    #31
    tattooedsnake Well-Known Member

    Joined:
    Dec 17, 2012
    Member:
    #93302
    Messages:
    1,185
    Gender:
    Male
    First Name:
    Erick
    Connecticut
    Vehicle:
    '10 TRD sport 4x4
    -Bilstein 6112 front shock. Leveling lift -Bilstein 5100 rear shock w/TSB leaf pack. -Cooper Rugged Trek 265/70/17 -EBC front ultimax rotors w/yellow pads -Stoptech sport rear drums -Steel braided brake lines -Wet Okele seat covers front/rear with heaters -Custom built exhaust with Black Widow venom 250 muffler -Afe Stage 2 Dry CAI -Diode dynamics SS3 fog lights yellow. -OPT7 Projector Headlight Assembly w/Black backing -Undercover Flex Tonneau cover -Weather Tech floormats front and back
    He also stated in post #115
     
    tattooedsnake, Dec 4, 2019
    #31
  12. Dec 4, 2019 at 6:30 AM
    #32
    TRSAndrew

    #32
    TRSAndrew Instagram: @apissues Vendor

    Joined:
    Jan 3, 2012
    Member:
    #69858
    Messages:
    3,348
    Gender:
    Male
    ATL
    Vehicle:
    ‘22 4Runner, ‘14 F150, and I’ve had 4 Tacomas (‘12, ‘15, ‘16, ‘18), 2 FJs
    We have more than 2,000 dealers. As part of their agreement to become a dealer, they agree to handle warranties for their customers directly.

    We've been busier than ever from Black Friday / Cyber Monday and this was the first chance I had to get back on here. My apologies I can't be everywhere at once as much as I try to be diligent.

    Again we'll be glad to help out directly--no problem! I have Victor reaching back out to you now.
     
    Last edited: Dec 4, 2019
    TRSAndrew, Dec 4, 2019
    #32
  13. Dec 4, 2019 at 6:41 AM
    #33
    tattooedsnake

    #33
    tattooedsnake Well-Known Member

    Joined:
    Dec 17, 2012
    Member:
    #93302
    Messages:
    1,185
    Gender:
    Male
    First Name:
    Erick
    Connecticut
    Vehicle:
    '10 TRD sport 4x4
    -Bilstein 6112 front shock. Leveling lift -Bilstein 5100 rear shock w/TSB leaf pack. -Cooper Rugged Trek 265/70/17 -EBC front ultimax rotors w/yellow pads -Stoptech sport rear drums -Steel braided brake lines -Wet Okele seat covers front/rear with heaters -Custom built exhaust with Black Widow venom 250 muffler -Afe Stage 2 Dry CAI -Diode dynamics SS3 fog lights yellow. -OPT7 Projector Headlight Assembly w/Black backing -Undercover Flex Tonneau cover -Weather Tech floormats front and back
    @Killowatt

    Please let us know if they do anyting to help you with your warranty.
     
    Last edited: Dec 4, 2019
    tattooedsnake, Dec 4, 2019
    #33
  14. Dec 4, 2019 at 8:04 AM
    #34
    Killowatt

    #34
    Killowatt [OP] Well-Known Member

    Joined:
    Jul 4, 2016
    Member:
    #191226
    Messages:
    803
    Gender:
    Male
    Citrus County Florida
    Vehicle:
    2013 4x4 TRD OFF ROAD
    TRS just called me on the phone, and are replacing the fog light for me, even though the seller should have been the one to do it. Now I can keep enjoying them.
    I would buy from this company when I want something they sell.
     
    Killowatt, Dec 4, 2019
    #34
    tattooedsnake[QUOTED] and ClubSoda like this.
Page 2 of 2
Thread Status:
Not open for further replies.
To Top