Dishonest Stealership

Beware of Toyota of San Luis Obispo, CA. service dept. They are dishonest.
Brought my truck in for the 20,000 service. Asked them to make sure they inspect and fill the differential, transfer case, and transmission fluids. To make sure they perform the work I painted the fill plugs with bright nail polish. When I got the vehicle back, the nail polish wasn't cracked or chipped, No wrench ever touched them, and also lied about rotating the tires too. Yet they claimed on my receipt the work was performed. Keep that in mind when you have your vehicle serviced at Toyota of San Luis Obispo. I wonder if any of the required service was done.
I even went so far to type a letter for the tech stating that I can and will check the work, told the service writer the same, and still they failed to perform the work they claimed to do.
And I thought I was kinda being a jerk to act this way when I dropped off my truck. Ha!
Who knows how to get a hold of the Toyota Corp in charge of service work?

 

Wow....

 

Not surprised in the slightest. I haven't returned to the dealer after the first service.

 

Sounds about right.

 

Damn, dude. If you haven't already, send that shit to corporate. Not because I think it'll accomplish much in the short term, but at least make sure they have a record of it and it's documented, if any of those systems have issues after the warranty period you have this in your back pocket.

What made you suspicious enough to paint the plugs in the first place?

 

That's why I've always done my own maintenance

 

Everything I can find doesn't say anything about inspecting trans or diff fluid levels at 20k, but 25k

I can't find the outrage. I won't dog pile in. I don't know the other side of the story. I can't be the jury. This isn't my fight.

 

Sorry dude. Not surprised though. I do all my own service work b/c of crap like this. My buddy worked for a Caddy dealership. When they fired a tech they found piles of gaskets on the floor where his toolbox sat.

They were part of warranty replacement and he was paid for changing them.

 

If you've ever worked on a Crapillac you'd understand. They're like picking at a scab with shit under you fingernails

 

Damn, sorry to hear that. Does not surprise me one bit. I just bought my Taco 2 months ago, and don’t plan on wasting my time with their free “oil changes” and “inspections”. I’ll happily do them myself and they’ll be done right.

 

20,000 Miles

Recommended Maintenance
Covered by ToyotaCare [6]
Check Installation Of Driver's Floor Mat

Rotate Tires

Inspect Wiper Blades

Inspect /Adjust All Fluid Levels [1]

Replace Engine Oil And Oil Filter [2]

Replace Cabin Air Filter (If Equipped)

Visually Inspect Brake Linings/Drums And Brake Pads/Discs [3]

 

It wouldn't have been covered by Toyotacare and I bet if they wanted to charge for the labor the OP would still be complaining.

I'd love to see the service write up with the customer request.

 

Thanks for warning. I'd look into reporting to dept. Of consuner affairs or DMV. Teach their ass a lesson. Thanks for posting.

 

The bagels and coffee are waiting in the lounge.

 

I didn't think they did anything on the 10K service, but did't have solid proof. Now I do.

 

Report the fraud to your state attorney general’s office. In Texas, the AG loves to hear about fraud. A fellow attorney in CA provided me this link: https://www.dmv.ca.gov/portal/dmv/dmv/offices/investigationsoffice

If you take no action, do not expect any action.

 

Dealerships suck. Underpaid, revolving door, horrible culture at all dealers of every make.

A year ago I took my truck in for 7500 mile service (only tire rotation). Service guy had sausage fingers, missed a key, and they performed 20k mile service. Now if I try to go to another dealer, they can't service it free, because the system shows my 20k was completed. I need to call corporate. /rant.