1. Welcome to Tacoma World!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Tacoma discussion topics
    • Communicate privately with other Tacoma owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

Great customer service!

Discussion in 'Victory 4x4' started by MrWednesday, Oct 17, 2019.

  1. Oct 17, 2019 at 11:55 AM
    #1
    MrWednesday

    #1
    MrWednesday [OP] Well-Known Member

    Joined:
    Jun 17, 2018
    Member:
    #256711
    Messages:
    233
    Gender:
    Male
    Colorado
    Vehicle:
    2018 DCSB TRD OR MGM
    @monkeyevil I just wanted to post a quick note about how awesome your customer service is.

    I contacted them a few weeks ago due to some missing parts on a skid plate I ordered. They responded quickly and sent out a replacement. Unfortunately, the parts were lost in transit... TWICE. They responded each time very fast and remedied the situation. I just wanted to say thanks!
     
    MrWednesday, Oct 17, 2019
    #1
    monkeyevil likes this.
  2. Oct 17, 2019 at 11:58 AM
    #2
    monkeyevil

    #2
    monkeyevil Victory 4x4

    Joined:
    Sep 12, 2016
    Member:
    #197124
    Messages:
    953
    Gender:
    Male
    First Name:
    Daryl
    Kalamazoo, MI
    Sorry to hear we missed the parts the first time, but thanks for the kudos! Did we finally get the parts to your door?
     
    monkeyevil, Oct 17, 2019
    #2
  3. Oct 17, 2019 at 11:59 AM
    #3
    MrWednesday

    #3
    MrWednesday [OP] Well-Known Member

    Joined:
    Jun 17, 2018
    Member:
    #256711
    Messages:
    233
    Gender:
    Male
    Colorado
    Vehicle:
    2018 DCSB TRD OR MGM
    Yessir! Just about to start the install!
     
    MrWednesday, Oct 17, 2019
    #3
    monkeyevil[QUOTED] likes this.
  4. Oct 17, 2019 at 12:00 PM
    #4
    monkeyevil

    #4
    monkeyevil Victory 4x4

    Joined:
    Sep 12, 2016
    Member:
    #197124
    Messages:
    953
    Gender:
    Male
    First Name:
    Daryl
    Kalamazoo, MI
    Perfect, reach out if you have any questions :cheers:
     
    monkeyevil, Oct 17, 2019
    #4
  5. May 8, 2020 at 8:47 PM
    #5
    bkrdave36

    #5
    bkrdave36 Well-Known Member

    Joined:
    May 12, 2011
    Member:
    #56546
    Messages:
    826
    Gender:
    Male
    First Name:
    Dave
    Wittmann,AZ
    Vehicle:
    06 Prerunner Double Cab Black
    Front OME Springs, Upper Control Arms, Icon Stage 3 Rear Leaf Springs, Durobump bump stops,Bilstein 5125 shocks, BFG All Terrain KO2 Tires, Avid Light bar and step rails, Victory 4x4 bed rack with Tepui Ayer Rooftop Tent, Anytime Fog light mod, Outside Air Temp Gauge mod, ImMrYo Rearview Mirror mod, Chinese Knockoff LED lights, Body Armor 4x4 Offroad Swingout rear tire carrier and bumper, Victory 4x4 Bed Stiffeners, Rattle can Custom Camo paint stripe, Truxedo Lo Pro tonneau cover, various Blue Ridge Overland Gear storage solutions in cab, thats it so far .... to be continued!
    I 2nd on the great customer service.

    I ordered a bunch of stuff including their bed stiffeners. When I got around to installing the stiffeners (insert dirty joke here) I found that one of them was slightly not square. I sent the guys at Victory a few photos, they said Yep outta square and (due to the stupid corona virus BS) I received a new set (I only needed one!) at my house three weeks later. Had they not been shut down for the virus I would have gotten them sooner. When I installed them, they were spot on with the fit.

    These guys have customer service down. I will definitely be giving them more of my money as time goes by.
     
    bkrdave36, May 8, 2020
    #5
    monkeyevil likes this.
To Top