Paid for a TOYOTA, received a TOYOA... dealership issue. Advice?

Fargo Taco · Jun 17, 2020

Pinay said: ↑

the ones who I’d like to add end up being perma’d
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That does have a strong tendency to happen, doesn't it?

And early congrats on your 1,000th post!

Plain Jane Taco · Jun 17, 2020

You people

Pinay · Jun 17, 2020

Plain Jane Taco said: ↑

You people
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Lt. Dangle · Jun 17, 2020

Plain Jane Taco said: ↑

You people
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Pinay · Jun 17, 2020

Fargo Taco said: ↑

That does have a strong tendency to happen, doesn't it?

And early congrats on your 1,000th post!
Click to expand...

outdoorguy87 · Jun 17, 2020

TacoParty2020[OP] initial post: ↑

This started a couple weeks memorial weekend in which I found a TRD Pro from a different state and had it shipped to me. I had to find my own transportation service in which I found a hotshot driver.

On June 2nd, I received my TRD Pro at the truck station up the street I drove it home and then inspected it more thoroughly. I noticed that the front of the grill the letter T was missing in Toyota (hence TOYOA). I snapped a photo then sent it to the salesman at the dealership where I had purchased my truck. The salesman said that he will inquire about getting a replacement letter for me. Then he asked if he deserved a 5 star google review. Haven't left any review as of yet. Never thought that this would be that much of an issue based on the salesman answer.

Thursday June 4 I texted him to inquire about the replacement T in which I never received a response. June 5th I called again to which no answer so I also texted him in which he responded back saying he's still awaiting a response. I then have him a week to give him time to order me a replacement letter.

Last Friday (June 12th) I exhausted all my options therefore I then called Toyota HQ customer service in which I vented my frustration in which he said he will forward this ticket over to the dealerships customer relations dept and they will directly call me before days end. Didn't receive any calls by that Thursday evening so I called Toyota HQ CS on Friday and they will resubmit the ticket to them.

Today is June 15th and I received a text from the original salesman asking me to send him the pic of the missing letter. I sent him very same pic that I sent him on June 2 so either he was to lazy to scroll up or deleted my messages once I gave him my money and I took the vehicle. Couldn't tell you.

I then asked him if it's been ordered yet and he said it hasn't been due to plant closing due to COVID, etc and that the part is VIN specific. TRD Pro specific but wouldn't think it's VIN specific but what do I know. I wished he told me this a week earlier so I could of gotten the ball rolling earlier but just have to move forward at this point.

15 minutes later I received a phone call then an email a sales manager saying that he took a pic of the vehicle prior to it being shipped and that I would have to take it up with the shipping company. Now I guess a sales manager is now involved.

I forgot to mention that I told the original salesman to take photos/videos and send to me prior to it being picked up. I never received anything and then asked about that. He said he had gotten busy. I did receive some photos from the transportation driver the moment it was put on the trailer but they were dark photos and it wasn't a full image of the front.

Earlier today, the sales manager emailed me a photo of the truck that was supposedly taken the day that it was put on the trailer and it was just an image of the front grill and you can see part of the front license plate from the previous owner. Now why couldn’t I get the rest of the truck photos? I was told that the vehicle had been on the lot for about a week before I had purchased it a week before memorial day (3+ weeks ago?). Correct me if I'm wrong but would dealerships still keep the previous owners license plate on the entire time it's on the sales lot and on until it gets picked up or purchased by someone else? When I received it, the license plate wasn't there anymore and had their dealership paper plate. I find it very peculiar that the original salesman didn't have time to send me photos of the truck prior to it being picked up but someone else was able to obtain a photo of my truck when I had an issue. I call bluff on this pic.

Before I attempt to get the shipping company involved as I'm trying to limit more parties in this issue, what else can I do with the dealership at this point? Prior to getting the vehicle, things we great. But as of late, things are frustrating.

Its going to be a lengthy Google review they requested when I get to it.

More info to follow, gotta get to work!

Btw, vehicle only has less than 2k miles when I bought it. I'm the 2nd owner. Therefore it was a used vehicle that I purchased. Still has basic warranty in addition to CPO power-train warranty.

No damages to the front grill (or anywhere at that) therefore an impact couldnt have caused the letter to come off. Therefore it just "fell off" due to defect or someone took it off. Not sure why one people would just take a letter...

UPDATE: If you dont have time or dont want to, no need to scroll through the pages. People who own Pros don't even know that the letters on the OEM grill has clips that attach to the grill itself and thinks its all one piece so they're just bashing.

ANOTHER UPDATE (latest):
I went to my local dealer ship and showed/told them that it came off. They ordered me a replacement T and will call me when it gets in. Hopefully sooner than later. Was there for no more than 10 minutes.

With that being said, when should I call the original dealership and give them my input. Why they couldn't tell me to go to my local dealer ship since it's covered under warranty is beyond me. Still working on that review..

Thanks for those who assisted me.
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Least that was the only thing missing. Good luck with it

stun gun · Jun 17, 2020

Plain Jane Taco said: ↑

You people
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I don’t have the energy to find the meme in my meme collection. Just know I’m giving you the look.

Pinay · Jun 17, 2020

stun gun said: ↑

I don’t have the energy to find the meme in my meme collection. Just know I’m giving you the look.
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I gotchu!

Plain Jane Taco said: ↑

You people
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TK-422 · Jun 17, 2020

I FOUND IT! I FOUND IT!

Lt. Dangle · Jun 17, 2020

TK-422 said: ↑

I FOUND IT! I FOUND IT!

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TacoParty2020 · Jun 17, 2020

ChuckTownRC51 said: ↑

@TacoParty2020 you can go to a user profile and ignore them. It's been making my experience on this forum much better. Just a suggestion.
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Oh THANK YOU!

CaptainBart45 · Jun 17, 2020

Gloves are off! Pro Grill looks like shit in my honest opinion. About all I am gonna say about this thread.

Paulndot · Jun 18, 2020

TacoParty2020[OP] said: ↑

Alright folks. I went to my local dealer ship and showed/told them that it came off. They ordered me a replacement T and will call me when it gets in. Hopefully sooner than later. Was there for no more than 10 minutes.

With that being said, when should I call the original dealership and give them my input. Why they couldn't tell me to go to my local dealer ship since it's covered under warranty is beyond me. Still working on that review..

Thanks for those who assisted me.
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Glad that worked out. This was getting interesting in here. I've been in a 3-week ordeal with a dealership myself - over an RV though. It's amazing to think so many people are out of work, so many businesses are shutting down over COVID, riots, and whatever alien plague is coming next month, and yet businesses work HARD to make sure no one comes back to them by screwing over customers. At least you know this dealership that helped you has some stand-up guys working there...for now.

Paulndot · Jun 18, 2020

jmauvais said: ↑

So basically, what you’re saying, is that buying a TRD OR is equivalent to buying a combo meal and they forget to give you fries; but the TRD Pro includes the fries? So if I bought Fox 2.5 with resi’s front and rear for my TRD OR, does that mean I get some of the fries, all of the fries, or maybe some curly fries, or maybe some chicken nuggies on the side? Plz halp

Does the SR model just include the bag with nothing in it?
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C'mon man...grow up. That's clearly like getting a mystery onion ring INSIDE your fries. Some people.

Evlkarl · Jun 18, 2020

I like Onion Rings it does not bother me if if there is one in my fries but on the other hand maybe the onion ring is there to spy on the potatoes.

Paulndot · Jun 18, 2020

Evlkarl said: ↑

I like Onion Rings it does not bother me if if there is one in my fries but on the other hand maybe the onion ring is there to spy on the potatoes.
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I like it...but I have nothing.

ICU1 · Jun 18, 2020

jmauvais said: ↑

So basically, what you’re saying, is that buying a TRD OR is equivalent to buying a combo meal and they forget to give you fries; but the TRD Pro includes the fries? So if I bought Fox 2.5 with resi’s front and rear for my TRD OR, does that mean I get some of the fries, all of the fries, or maybe some curly fries, or maybe some chicken nuggies on the side? Plz halp

Does the SR model just include the bag with nothing in it?
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You ordered the full meal deal, but received the child’s meal.

stun gun · Jun 18, 2020

Paulndot said: ↑

C'mon man...grow up. That's clearly like getting a mystery onion ring INSIDE your fries. Some people.
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This is the best. I was once ignored for an hour because I gloated and then ate the bonus ring in front of my passenger.

boynoyce · Jun 18, 2020

ICU1 said: ↑

You ordered the full meal deal, but received the child’s meal.
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more like you go to the drive through and order four meals for you and your family.

You pay, get your food and drive off only to find out later that you got only three packages of ketchup- AND YOU ORDERED FOUR FRIES!

so you post a scathing review on the internet...fucking bastards.

stun gun · Jun 18, 2020

two roamed the wastelands, not another soul in sight.

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Pinay >))))<*

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Pinay >))))<*

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TK-422 Toyota! Oh what a feeling.

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