Southern Style Offroad. SSO

Its a simple thing. A vendor sends an email saying we havent forgotten about you and here is how to check on your order. It hasnt even been beyond the time frame i was told id get my order.
Other vendors i keep reading people bitching about could solve half of their customer service issues by doing what SSO does.
And fyi, i have not emailed them asking where my stuff is.

 

Ok?

Threadworthy!

 

???

 

They're customer service is top notch. I got the same notifications throughout the process. I've never had another merchant do this.

 

Exactly. With all the threads about shitty customer service lately, its great to see this sort of thing.

 

When i ordered my slimeline, i get notifications every time it moves up the chain and the estimated date of completion was actually spot on. Kudos to SSO

 

I recently ordered something from snail armor. I will say the same about them. Received updates as my order was being fabricated.

 

Good to know there are still companies that love what they’re doing and just not in for the money.

 

I will be buying from them

 

The past Monday was 6 weeks since my order. Today my order shipped. When the order was placed i was told 6 to 8 weeks. Id say thats some great communication and customer service.

 

What did you order? I'm coming up on 5 months

edit: ordered 22 weeks ago against 14 week lead time. Oh well.

 

I ordered a roof rack.
Have you emailed them? From what i know, bumper orders went up by like 200 percent or something. But they seem to always be expqnding their crew to handle it as best they can. Id reach out. Their communication was great in my experience.

What did you order?

 

Full plate front bumper. I gave them a call after I posted, it's moving along. I was just starting to worry my order got lost or something.

 

I found them extremely responsive and easy to get in touch with. I recommend them without reservation.