Never go to Hollywood Toyota for anything.

Mark77 · Dec 29, 2021

BruTaco[OP] initial post: ↑

Hey guys I just wanted to share my story with everyone how terribly sad Toyota of Hollywood is. It started with my truck having the blind spot sensor throwing a error code saying it wasn’t functioning. I previously took my truck in for this same issue roughly 6k miles ago and they replaced all the sensors for free. This time around after dropping it off they called me back saying it’s going to run 1000$ to recalibrate something happened with the sensor and it got disconnected. I than stated to the service guy “Adrian” that they had done previous work on my truck and that shouldn’t it be covered by the warranty work they did. He than proceeds to say he will check in which 3 hrs later I get a call saying that it’s not going to be covered because I’m out of warranty. I than repeat myself a 2nd time and state this was work that they had done… He than proceeds to ask me if I did any off roading and when did the sensor give me the error. After roughly 10min of him talking to somebody else which I’m assuming is the tech they said they’ll call me back vaguely saying it’d be covered. Fast forward to roughly 5 pm I get the call that everything is covered and that they need the car for the night it’s gonna take more time. Fast forward today 9am I call the dealership and “Adrian” isn’t working today, so the lady I’m talking to is “ Veronica” who than tells me he’s not working today let me ask around to see what’s up. Than proceeds to tell me after 10min that nobody knows what’s going on with my car and that I have to talk to “Adrian” Monday to find out what’s going on. Of course I’m a little upset and ask is there somebody you can ask or maybe like the manager? Now she starts giving a little attitude and says no the managers out today and that if I were to come in now that she I would get no answer from anyone. At this point after numerous questions the gyst is I have to wait for “Adrian” to call me.

Note* this dealer doesn’t pick up their phone ever. Nobody picks up the phone 95% of the time. The trick is to call to make an appt or call sales and than they physically walk to the service area and look for somebody. That’s how bad it is.

While I’m talking to The lady I suddenly get a call from Adrian telling me he’s on it no worries he will call me back immediately after he talks to his tech. 1.5hrs later I call again and suddenly Adrian is the person picking up on the service line. He proceeds to tell me he will call me back in a minute after he talks to the tech what’s going on. He calls me back and says they took the bumper off and that the sensors are dirty and they tried to remove dirt and rocks from the sensor. It’s still giving codes.

*note the truck had the original mud flaps in the back and LA hasn’t rained in prob years… there wasn’t any caked up mud etc… oddly enough they said the sensor need to be replaced which than begs the question why does it matter if the sensor is dirty than? He than says the Service manager is willing to give me a discounted price for parts and labor… so I say sure what’s the price? He kinda mumbles in the background and say 2445… doesn’t even say the word thousand cuz he knows that I’d prob freak out. He says they gave me a discount of 400$ from the labor and roughly 200-250$ for the part. So originally this was going to be a 3000$ fix. I say thank you but please put my car back together and I’ll figure it out. He than proceeds to tell me they need another 6 hours to put my car back together….. after that price I realized something interesting… they were going to charge me labor to install the part even though the labor up until now and even as they put the car back together is free???????

the saddest part about this story is that I work for Toyota Corporate Marketing and handle all their digital marketing as in emails etc… I decided not to argue with the service people and prove them wrong because they have my awesome truck with them. I emailed corporate and going through the proper channels to get this resolved properly but holy cow am I disappointed with this “stealership”.

do not go here at all.

Toyota Hollywood
6000 Hollywood Blvd
Hollywood, CA 90028
United States
Click to expand...

Call Toyota.

I had an issue with a nissan dealer, called Nissan. Actually found the board of dire6 emails online, emailed all of them my story. Some big wigs assistant called me, and got me the dealership owners personal cell number. The dude was a massive asshole and woildnt even let.me get a word in, when he even asked to speak to me. So, nissan corporate took care of me. And ifni evwr aee that little bastard owner out somewhere....well, his tail pipe is getting a whistle jammed up it.

GrizzledBastard · Dec 29, 2021

TL;Quit reading when I saw "Hollywood"

The bastion of shithole society.

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Never go to Hollywood Toyota for anything.

#21
Mark77 Well-Known Member

#22
GrizzledBastard OH NO! I've built a Faux Pro!

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Welcome to Tacoma World!

Never go to Hollywood Toyota for anything.

#21 Mark77 Well-Known Member

#22 GrizzledBastard OH NO! I've built a Faux Pro!

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#21
Mark77 Well-Known Member

#22
GrizzledBastard OH NO! I've built a Faux Pro!

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