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4WP customer service?

Discussion in '3rd Gen. Tacomas (2016-2023)' started by yshin80, Sep 20, 2022.

  1. Sep 20, 2022 at 3:38 PM
    #1
    yshin80

    yshin80 [OP] Well-Known Member

    Joined:
    Dec 28, 2019
    Member:
    #314389
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    Male
    Vehicle:
    2020 OR DCSB MGM
    Bought some 4wp front and rear bumpers for my 3rd gen and worked out ok except their delivery (handled by PSG trucking, never deal with them)

    then bought some d-ring shackles and it takes more than an hour to get on the phone and they are rude and not helpful and hang up on you. Stupid me tried 3 or 4 times and ended up cancelling the order.

    has anybody else had this terrible experience with them? What’s going on with that company?
     
  2. Sep 20, 2022 at 4:01 PM
    #2
    Captqc

    Captqc Well-Known Member

    Joined:
    Mar 5, 2017
    Member:
    #212458
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    Tigard, OR
    Vehicle:
    2017 Tacoma 4x4 TRD AC Off Road
    Could just be with your local store, the one in my area is fine.
     
    2016Tacoman likes this.
  3. Sep 20, 2022 at 5:15 PM
    #3
    oconnor

    oconnor Where am I?

    Joined:
    May 28, 2016
    Member:
    #188156
    Messages:
    2,382
    Gender:
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    Midwest
    Vehicle:
    '18 TRD Sport 4x4 AC 6MT/ '04 TJ Rubicon
    Customer service just doesn't care. They can't even do simple math for a correct refund. I'll never buy from them again.
     
  4. Sep 20, 2022 at 5:18 PM
    #4
    yshin80

    yshin80 [OP] Well-Known Member

    Joined:
    Dec 28, 2019
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    Messages:
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    Male
    Vehicle:
    2020 OR DCSB MGM
    dealing with national call center
     
  5. Sep 20, 2022 at 5:23 PM
    #5
    oconnor

    oconnor Where am I?

    Joined:
    May 28, 2016
    Member:
    #188156
    Messages:
    2,382
    Gender:
    Male
    Midwest
    Vehicle:
    '18 TRD Sport 4x4 AC 6MT/ '04 TJ Rubicon
    Polaris bought them (TAP) for $665million, then sold them for $50 million. o_O
     
  6. Sep 20, 2022 at 6:43 PM
    #6
    Captqc

    Captqc Well-Known Member

    Joined:
    Mar 5, 2017
    Member:
    #212458
    Messages:
    5,171
    Gender:
    Male
    Tigard, OR
    Vehicle:
    2017 Tacoma 4x4 TRD AC Off Road
    Never had the privilege myself, sounds like something to avoid!
     
  7. Sep 20, 2022 at 7:19 PM
    #7
    kwalton

    kwalton Well-Known Member

    Joined:
    Jan 13, 2008
    Member:
    #4222
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    277
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    Male
    Baltimore, Md
    Vehicle:
    2017 MGM DCSB Sport 4x4
    Shop local!!
     
  8. Sep 20, 2022 at 7:52 PM
    #8
    2016Tacoman

    2016Tacoman Well-Known Member

    Joined:
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    Member:
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    Male
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    J
    Vehicle:
    2016 Tacoma 4x4 V6 Metallic
    I've had great purchases and installation with mine here locally. A+ all the way.
     

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