Flatirons Attic Net stretched out/sagging

Had my Flatirons attic net for about 2 months now, but the sagging is permanent now and will not return to original tension
I had an ultra-light rain jacket, a light insulation jacket, a beanie, and a few hats on there for a while.

After noticing that the net was sagging more and more... I took all the items out and left it unloaded for about 2 weeks, but it won't return to the original.
Did I possibly have too much stuff in there? I personally didn't think so, but oh well...

Has anyone else had a problem like that for those who have been using this product?

Taken 09/22 right after took all items out:


Taken 10/01 still about the same stretch:

 

Contact mfr , maybe it's covered under warranty?

I have the BROG attic which is a different design, no sag because the majority of the attic is mesh, not bungee cord.

 

Your first action was to get ahold of them or post here?

 

I'm just trying to see if this is normal for people who also have used this product or what their experience is before I reach out to them.

 

The net is constructed with bungee cord. I can see that sagging. But why attic net? No place to put those items? No offense, personally I hate such type of storage on the attic. Looks garbageeee…..rubbish. Hobby style.