MESO Customs - Customer Service

I know for the most part if you need any CS or support hit up the email or info on this page. Last time I had an issue they remedied it right away and sent me out new parts instead. Even replaced an old version with new version when it went out. Small vendors like this eventually get bigger and pull in additional teams to help which does changes up the experience. Also seems they are starting to pump out more and sell direct other shops/sites that you can get the parts from. May even be quicker and easier that way but overall its been solid but always a right place right time when new stuff came out.

 

Ah, okay. IIRC, the Meso switch only has one LED, but it’s been a long while since I opened mine up. Thanks for the info

 

would you be able to provide instructions to open the switch Johnny @Puppypunter ? I'm hoping to try my luck fixing it myself.

 

I barely remember what I did today, much less that long ago I am pretty sure I have a spare though, so let me check it when I get home. There was someone on here that did it and wrote about it, but I don’t remember where that is either.

 

That's right and when the company grows bigger, then Meso will add more people to get the orders out or solve the issues as quick as they can.

No need to piss them off for not solving the problem or not answering your email... you should know that they could have bunch of emails before yours.

Some days are busy, some days are slow.... if it is slow, then they will answer your email very fast.. if busy, then they will get back to you as soon as they are done with others before you.

 

I suppose since October 2022, there should have been some slow days to answer emails eh? One of my tickets have been that long -- I don't think you need to preach to the choir.

 

Sorry about your ticket. If they haven't respond to it, then that could mean that one of his workers read your ticket then talked with his team then back to the tickets to open someone else's ticket which he could forget about your ticket... If I were you, submit the ticket again if you haven't done so. I did that before... I submitted second ticket a few days after the first one had no answer yet.

About slow days, I wasn't talking about meso is having slow days....

Just businesses in general that have slow and busy days. Even ups and downs.

 

I did resubmit a ticket late December 2022 on the same issue but unfortunately did not get a response. I get that you shouldn't pepper them with tickets or emails, but it's challenging to get a sense of what's happening on their end without any announcement or notices.

I do hope that nothing terrible is happening on their end; MESO is a TW-favorite that is too good to lose.

 

I hope nothing bad is happening to them too.. I like their products.

 

Good news - got my shipping confirmation/tracking number email today!

 

My map lights have mostly quit working (few leds on each side on, rest off), shot a request through the portal and messaged here. No word back but that was just earlier this month, sounds like I should wait a bit longer or just order a replacement set?

 

Thanks.

 

It has been several weeks since I sent video proof of turn signal failure on the set of full led taillights
that I've had for less than 1 year.
First I let them know about the problem. Then, Austin asked me to send a video clip of the failure.
I've managed to catch it on my phone twice so I sent him the links to the videos. (files 2 big 2 e-mail)
I have gotten no response since.
It is possible that they are swamped. Nevertheless, things like this only hurts
their reputation.

 

Received a shipping notification from MESO -- cross fingers this contains my problem items.

 

Another month down and no response from MESO.
I'm wondering what recourse I have now to either get replacement lights
or refunded for defective lights.
I think that ZERO response from them just means that I got boned on that purchase.

 

Buyer beware. Add me to the list of broken promises from Austin at MESO.

Austin responded to my request for replacement map lights in October stating they would ship any day. No additional communications or response since. I’ve sent a request for update once each month since then.

No response. For five months.

I do not recommend doing business with MESO.

Edit: 24-Aug-2023
Travis Mays with MESO reached out to me. He apologized for my experience and shipped replacement parts the next day. The new map lights work as expected.

 

For everyone who is experiencing issues with our customer service rep I apologize. If you have any issues still existing please email directly at Travis@mesocustoms.com
make sure to include your order# and I will solve as best as I can.

 

Anyone know the last time dome lights were available? I bought the map lights years ago, and never would have had I known the matching dome lights would be unavailable. I’m signed up for email notifications but have never received one (check junk folder daily as half my mail ends up there) Every time I check the site it’s still out of stock. Discontinued?