Who’s at fault?

oh - also....yeah if you just send them back and make a claim to the CC company with the tracking number they will 100% reimburse the CC holder.

Source: have had to do it

 

Yeah, both sides had their say, probably let them work it out peacefully.

 

Or the more that gets posted here the more that vendor will do quality control in the future.

 

I'm not reading this whole thread, but the fabricator is not responsible for anything beyond replacing the part. I deal with this type of thing in my work often enough.

 

sorry, i'm curious as well. what part guarantees success in court? also lacking is the court-worthiness of such a case. the filing and legal fees alone just for the OP would easily cover the design alterations that the OP is looking for. and that's assuming that they don't just toss the case out, as the manufacturer has already attempted to reach an amicable solution of replacing the part in a very short response window--that crosses off the reasons being 'lack of a manufacturer response' , as well as 'not a suitable solution'.

if he could show the design has lead to incidents/injuries, absolutely, but i believe the OP would at that point need to prove that the manufacturer knowingly kept the same design, while also being aware of the damages/injuries the design caused.

but as it stands now as a new part? there's no evidence of fatigued metal, it's only the OP's design desires, and a few garage-metal-stickers like myself making visual assessments. that's not a case, that's simply a publicity circus.


i appreciate warfab stepping in at an odd time in the week--plenty of companies reasonably only deal with social media accounts during working hours. though this is a great example of how simply listing all the appropriate details right off the bat gets all the right people involved immediately, instead of taking 3 pages before the rest of the story comes out, and offers much more clarity than only one side of any discussion can offer.

 

Shit...excessive don't you think?

Dude is getting a replacement sent.

 

So you're a victim.

 

Wow! Let’s not jump on to conclusions since it’s an ongoing matter. Seller has addressed the customer with something’s that seems to be fixing the inconvenience. Warfab it’s doing what it can do at the moment. Let’s act in good faith. Cheers guys it’s Saturday night.

 

This has gone way beyond my intention of wanting to understand the situation. You guys shared your opinion and I thank you. Great community here.

@WarFab Armor I’m glad you’re here. I want you to stay in business but not this way. I kept you out of this thread because I’m not trying to get anything out of the internet. What I do want are answers to this predicament.

Please take note, I corresponded by email at first who I believe is your wife. She stopped responding after I complained about not getting any updates at around 4 months. A month went by, then on IG I notice you replied to customers faster than your customer service email correspondent. Finally I got answers. Then the bumper was sent. You answered my questions regarding install (no instructions provided btw). Although, to me you redeemed yourself for keeping an open line of communication.

Monday (day before the 4th) the tire carrier was wobbly after install. I informed you. We trouble shoot. All the bolts were tight. You said you would get back to me (with an attitude). Friday I messaged you if your team ever got back to you. We exchange words about solutions. Best thing you could do was send a replacement part. You refuse to honor powder coat and welds done. Then you disappeared. Gave no timeline on when I would receive it.

Now that the cat out the bag. All this information you shared on here is available when you could have just took the time to explain it to me. Now that we’re here you want my welded, PC part back? After keeping me in the dark numerous times and no reimbursement.

Biggest issue besides the defect is communication. I have so much more to say but let’s stay on track. Improve your customer service!

 

Just throwing this out there...I hope you didn't pay for that welding job cause it looks like trash