Tacoma Lifestyle

Ordered some grille raptor lights from Tacoma Lifestyle. Sent email asking for an ETA and tracking info. Received an email back with tracking info but no ETA. After checking the tracking number I was given and seeing that only the label had been created, I emailed for some additional info. I was told multiple times over several emails that my order would ship asap and was ready and waiting to be picked up by the USPS. I have asked them to cancel the order several times. They refuse to do so. It hasn’t even shipped yet! Tyler from Tacoma Lifestyle told me that they are still going to ship it and that I may pursue a return and refund once I have received the product???? Why ship it if I have asked for it to be cancelled????? Doesn’t seem like a good-faith business or business practice to me. I will never purchase anything from this company again. I have contacted the BBB in Utah for assistance in getting the order cancelled. I have also disputed the charge on my card- the response from Tyler at Tacoma Lifestyle- “I see that you may open a chargeback. We will not be able to return the item for a refund unless the chargeback is canceled and then can help you with a return for a refund. We have some shipping delays due to a recent sale we had. We have had a large excess of orders and we have been short-handed. We are working hard to get these issues taken care of for you and get your order to you. We ask that you close the chargeback if it has been opened so we can help you out. If you open a chargeback it will likely cost you more money since the item is being shipped to you and the credit card company may rule in our favor. We do not want to have an unnecessary dispute. Let me know how you want to proceed. We want to get you taken care of.”

The tracking info shows it still has not shipped as of today and the order still has not been cancelled.

 

Update- the BBB of Utah sent a response stating that their rating for Tacoma Lifestyle is an “F”.
Also, I just received a text from Tacoma Lifestyle stating that my order has shipped????? I asked them to cancel it at least 5-6 times.

 

This is a game that most 3rd party sales/drop-ship sites play. They generate a shipping label as soon as they process your cc so that you can't cancel. Then it doesn't matter when they actually ship it. That label can (and sometimes has) sit there for a month, and as soon as you raise hell it's all "oh, sorry, mm, yeah, its shipped. Feel free to return once you get it in your grubby hands. Oh, and its a 15% restock fee and shipping is on you. Surprise. You sure you want to return it?"

I hate to yet again fall back on one of my most commonly said phrases on this site, but here goes: This is why I avoid sites like these and try to buy direct from the source instead.

 

I appreciate the response and advice! I just got off the phone with the credit card company. The dispute is active. I updated the info they have already to include that is has been shipped regardless of the fact that I asked them to cancel the order. I was told that they will want the email chain between Tacoma Lifestyle and myself. I’m happy to provide that for them.


I might add that any future customers of this “business” do their homework on this company prior to placing an order. Know that the product will not ship in a timely manner and that the customer service is lacking integrity and a willingness to help the customer. It appears that they don’t care and are just grabbing money as fast as they can…..

 

They were active in this thread today if you want to bug them directly:

https://www.tacomaworld.com/threads/tacoma-lifestyle-shipping-turnaround.812446/

 

Thank you for the responses.

I normally try to buy from the manufacturer directly, but always good to hear that reminder too.

 

I posted a question in that thread…

Thank you for letting me know….

 

Well your first mistake was ordering from a site called Tacoma Lifestyle lol

JK hope you get it resolved..

 

Lol- Touché

I think that the Tacoma lifestyle I try to live includes honesty and integrity however.

I did post it on the Vendor Review thread her as well. Rock Lobster pointed out that Tacoma Lifestyle was active on that thread.

 

Good info.