Check Your Lights

Received my Black friday order today and while assembling all the hardware to prepare for mounting I noticed a screw missing on the backside of my ssc2 holding the lens to the body.
I understand its the holidays and times are busy but im just a tad bit disappointed that im paying a premium price to discover issues that could have affected my warranty down the road.

All in all this is heads up to customers to check your light during these busy times.

 

Hey there!

Thank you for bringing this to our attention. This is not common by our US production team by any means, it's clearly a one-off mistake as we take every step of the assembly process to the highest degree.



I understand the frustration about the missing hardware, I've personally sent an alert to our entire team here at our HQ.

While this isn't acceptable or an excuse, please note your 8-year Stage Series warranty would not be voided for missing hardware.

Our team is here to provide you with a hassle-free experience. If you haven't reached out to our customer service team, please feel free at your earliest convenience to be taken care of.

We look forward to getting you taken care of and enjoying your new lights!

Hours: Monday-Friday 10 a.m. - 5 p.m. CDT
Email: contact@diodedynamics.com
Phone: 314-205-3033

 

I have contacted customer service and they are sending out hardware, I love my diode products and will continue to shop with yall, thank you.