Same 2018 Tacoma with Cement Paint

I have the same vehicle with the same problem. I actually had rust, and I was within 60-month corrosion warranty. I took it to dealer to open case with Toyota Brand Engagement and they wanted about $300 to inspect the vehicle. I said "nope, this needs to be treated like a warranty issue and TMNA needs to pay for the inspection." They didn't budge so I opened my own case with Toyota, and they agreed to pay for the inspection at the dealership. They had the truck for 3 days and had me pick it up, promising an update in a couple days. No response so I started calling and texting the service manager and the head of parts and service. No response from the dealer so I called Toyota Brand Engagement, and they promised to call me back with an update. They never called back either. After several attempts to get an update covering several weeks, I paid out of pocket to get the hood and cab repainted at a cost of $5400. I call Brand Engagement and only asked for address to send a Demand Letter. I then got a case manager and Toyota paid for the repair. Now, two years later, I have the same condition on the drive side doors. The only thing worse than the paint is Toyota's support.

 

Lots of BS to go through. Glad you won but still the BS. Now the other side wow good luck with that one.

 

This is nothing new with Toyota and I suspect it will only get worse moving forward.

 

Can't be any worse than GM,Ford and Dodge now they are all well known companies with bad warranty and PR. I know I have dealt with a few over the years but GM is the worst of the gang. Toyota has been a good reliable brand in the 30 years that I have owned them.