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ECToffroad.com can blow me!

Discussion in 'Vendor Reviews' started by 705 Taco, Apr 15, 2011.

  1. Apr 15, 2011 at 6:07 AM
    #1
    705 Taco

    #1
    705 Taco [OP] Zombie Killer!

    Joined:
    Jan 9, 2011
    Member:
    #48958
    Messages:
    531
    Gender:
    Male
    First Name:
    Dean
    Barrie ON / St. Petersburg FL
    Vehicle:
    2016 TRD OR AC
    --Stock 2016. --------------------------------------------------------------------------------------------- 2011 had 6 inch ProComp lift, Eibach coils on 5100 Bilsteins at zero, 1/4 inch Toytec spacer on drivers side, rear TSB, 1.5 inch Deaver AAL, ProComp blocks and rear shocks, 8000 lb Warn winch on a Trans4mer grill guard, 33 inch BFG AT's, 18x9 XD Monsters, PIAA headlights, PIAA driving lights, Pyro's blue LED gauges, LED strip below tailgate, Armor Lid hard tonno, Hidden Hitch, Dee Zee bed mat, Tint, XM, Garmin GPS, Ultra Gauge
    This all started because Toytec won't ship to Canada and ECT apparently will. I ordered Eibach coils from them over a month ago. They charged my card March 16th. I called them March 25th to get an update. Was told I would be notified by email when they get shipped and given a tracking number. I was also told that I would have to pay another 20 dollars for shipping on top of the 40 they already charged me. I agreed to that because I was running out of options. After calling and emailing over a dozen times each since then they don't answer or call back. I just got off the phone with MasterCard and they're going to launch an investigation. They said I will get my money back but it'll take a while. I'm really not a crap disturber. I just want what I paid for.
     
    705 Taco, Apr 15, 2011
    #1
  2. Apr 15, 2011 at 6:12 AM
    #2
    Dark Knight

    #2
    Dark Knight Well-Known Member

    Joined:
    Jul 18, 2008
    Member:
    #8006
    Messages:
    9,804
    Gender:
    Male
    First Name:
    Jeff
    NC/SC
    Vehicle:
    4Runner Trail, 88 pickup, Tundra Platinum
    A few bolts are different.
    http://powerandplay.com/
    Can ship from their warehouses within Canadia Land. Call and speak with Greg, He is a good guy that will help any way he can.
     
    Dark Knight, Apr 15, 2011
    #2
  3. Apr 15, 2011 at 6:14 AM
    #3
    BFA

    #3
    BFA Nuttier than squirrel shit.

    Joined:
    Dec 13, 2009
    Member:
    #27447
    Messages:
    2,433
    Gender:
    Male
    First Name:
    Brian
    Phoenix, AZ
    Vehicle:
    2003 3.4 4x4 5spd
    thats bs good luck with getting your money back
     
    BFA, Apr 15, 2011
    #3
  4. Apr 15, 2011 at 6:17 AM
    #4
    4WD

    #4
    4WD cRaZy oLdmAn

    Joined:
    Jul 2, 2009
    Member:
    #19185
    Messages:
    23,542
    Gender:
    Male
    First Name:
    Doug
    Lakeside, Ca / Gardnerville, Nevada
    Vehicle:
    2004 DC TRD 4x
    Grey wire MOD, deck plate, diff breather MOD, 2nd gen. OME 883# on Tundra 5100's, OMD custom 3" leafsprings, rear shock relocation, Ivan Stewart TRD rims w/285/75/16's, '02 bumper MOD, Famous Fabrications sliders , LED interior/exterior lights, bed bar, Custom tube bumper, Old school KC day lighters,Red Ring 8" HID flood, Kenwood vhf 2M.. umm some other shit I'm forgetting right now

    Your bitch seems fair enough to me, & its just sad that we see more & more of this as shopping traffic increases buying items online. Its just bad business PR for a vendor to accept/ recieve payment weeks sometimes months before the purchaser has their items, I get that shit happens during the order/shipping process (back ordered, out of stock ,etc;) After the vendor gets paid, seems like theres little incentive to stay on suppliers, shippers, or whomever is holding up the program...good luck !!;)
     
    4WD, Apr 15, 2011
    #4
  5. Apr 16, 2011 at 12:50 PM
    #5
    705 Taco

    #5
    705 Taco [OP] Zombie Killer!

    Joined:
    Jan 9, 2011
    Member:
    #48958
    Messages:
    531
    Gender:
    Male
    First Name:
    Dean
    Barrie ON / St. Petersburg FL
    Vehicle:
    2016 TRD OR AC
    --Stock 2016. --------------------------------------------------------------------------------------------- 2011 had 6 inch ProComp lift, Eibach coils on 5100 Bilsteins at zero, 1/4 inch Toytec spacer on drivers side, rear TSB, 1.5 inch Deaver AAL, ProComp blocks and rear shocks, 8000 lb Warn winch on a Trans4mer grill guard, 33 inch BFG AT's, 18x9 XD Monsters, PIAA headlights, PIAA driving lights, Pyro's blue LED gauges, LED strip below tailgate, Armor Lid hard tonno, Hidden Hitch, Dee Zee bed mat, Tint, XM, Garmin GPS, Ultra Gauge
    Thanks for the tip but they don't sell Toytec or Eibach.
     
    705 Taco, Apr 16, 2011
    #5
  6. Apr 16, 2011 at 12:52 PM
    #6
    705 Taco

    #6
    705 Taco [OP] Zombie Killer!

    Joined:
    Jan 9, 2011
    Member:
    #48958
    Messages:
    531
    Gender:
    Male
    First Name:
    Dean
    Barrie ON / St. Petersburg FL
    Vehicle:
    2016 TRD OR AC
    --Stock 2016. --------------------------------------------------------------------------------------------- 2011 had 6 inch ProComp lift, Eibach coils on 5100 Bilsteins at zero, 1/4 inch Toytec spacer on drivers side, rear TSB, 1.5 inch Deaver AAL, ProComp blocks and rear shocks, 8000 lb Warn winch on a Trans4mer grill guard, 33 inch BFG AT's, 18x9 XD Monsters, PIAA headlights, PIAA driving lights, Pyro's blue LED gauges, LED strip below tailgate, Armor Lid hard tonno, Hidden Hitch, Dee Zee bed mat, Tint, XM, Garmin GPS, Ultra Gauge
    I'll get my money back according to Mastercard. It is bs though.
     
    705 Taco, Apr 16, 2011
    #6
  7. Apr 16, 2011 at 1:25 PM
    #7
    705 Taco

    #7
    705 Taco [OP] Zombie Killer!

    Joined:
    Jan 9, 2011
    Member:
    #48958
    Messages:
    531
    Gender:
    Male
    First Name:
    Dean
    Barrie ON / St. Petersburg FL
    Vehicle:
    2016 TRD OR AC
    --Stock 2016. --------------------------------------------------------------------------------------------- 2011 had 6 inch ProComp lift, Eibach coils on 5100 Bilsteins at zero, 1/4 inch Toytec spacer on drivers side, rear TSB, 1.5 inch Deaver AAL, ProComp blocks and rear shocks, 8000 lb Warn winch on a Trans4mer grill guard, 33 inch BFG AT's, 18x9 XD Monsters, PIAA headlights, PIAA driving lights, Pyro's blue LED gauges, LED strip below tailgate, Armor Lid hard tonno, Hidden Hitch, Dee Zee bed mat, Tint, XM, Garmin GPS, Ultra Gauge
    Ya I don't know what they are thinking. All it does is piss people off and get a bunch of negative comments on message boards. Anybody who reads this and gives them their money is nuts imho. BTW any Canadians looking for Toytec stuff can get it shipped from National 4wd or Silverwood Toyota. I called Toytec and Ben said he would ship to me after I told him my story so that's cool too.
     
    705 Taco, Apr 16, 2011
    #7
  8. Apr 17, 2011 at 11:32 AM
    #8
    705 Taco

    #8
    705 Taco [OP] Zombie Killer!

    Joined:
    Jan 9, 2011
    Member:
    #48958
    Messages:
    531
    Gender:
    Male
    First Name:
    Dean
    Barrie ON / St. Petersburg FL
    Vehicle:
    2016 TRD OR AC
    --Stock 2016. --------------------------------------------------------------------------------------------- 2011 had 6 inch ProComp lift, Eibach coils on 5100 Bilsteins at zero, 1/4 inch Toytec spacer on drivers side, rear TSB, 1.5 inch Deaver AAL, ProComp blocks and rear shocks, 8000 lb Warn winch on a Trans4mer grill guard, 33 inch BFG AT's, 18x9 XD Monsters, PIAA headlights, PIAA driving lights, Pyro's blue LED gauges, LED strip below tailgate, Armor Lid hard tonno, Hidden Hitch, Dee Zee bed mat, Tint, XM, Garmin GPS, Ultra Gauge
    Here's a copy of the last email I sent them:

    From: Dean Baggs
    Sent: Friday, April 08, 2011 1:44 AM
    To: orders@ectoffroad.com
    Subject: Fwd: Your Eastside Custom Truck Order (385287) Updated

    Hi. My order number is 385287. Your company charged my Mastercard more than a month ago for a pair of Toytec coil springs for my Tacoma. I have not received the product and I don’t even know if you shipped it to me. I have emailed and phoned you more than 20 times. Nobody answers the phone or replies to my emails. I understand you are having phone system issues but you must know that I am trying to contact you. My last contact was with Judy on March 25th and she told me I would be notified and given a tracking number when my product shipped. That obviously has not happened. If you can’t deliver my merchandise do the right thing and refund the 200 dollars you had no problem charging to my card. If you are sending or have already sent my stuff at least tell me what the status is. I already contacted Mastercard and they have started an investigation into this situation. I will stop this complaint if you send my package. I think this is more than fair. I look forward to hearing from you. You may reply to this email or call 705 333 XXXX.
    Thank you
    Dean Baggs
    Sent from my iPad
    Begin forwarded message:

    From: Dean Baggs <deanbaggs@gmail.com>
    Date: 5 April, 2011 8:40:50 AM EDT
    To: "Custom Truck Parts & Fabrication by Eastside Custom Truck, ECT" <orders@ectoffroad.com>
    Subject: Re: Your Eastside Custom Truck Order (385287) Updated

    Can you please email me with the status of my order? The order number is 385287.
    Thanks
    Dean
    Sent from my iPhone
    On 2011-03-25, at 6:49 PM, "Custom Truck Parts & Fabrication by Eastside Custom Truck, ECT "<orders@ectoffroad.com> wrote:

    Custom Truck Parts & Fabrication by Order Status Update
    Eastside Custom Truck, ECT
    ------------------------------------------------------------------------

    Hello Dean Baggs,

    Your order has been updated.
    Order Status: Processing

    This Is Test

    Best Regards,
    Custom Truck Parts & Fabrication by Eastside Custom Truck, ECT


    Shipment Information:
    ------------------------------------------------------------------------

    Shipping Address:
    `
    Attn: Dean Baggs
    X XXXXXXXXXX Dr.
    N/A
    Hillsdale, Ontario L0L1V0
    Canada
    705 333 XXXX

    Shipping Method:
    UPS Standard

    We will notify you by email when your order ships.


    Order Details:
    ------------------------------------------------------------------------
    Quantity: 1
    Item: Tacoma 05-Up - Eibach Front Coil Springs - ToyTec (892-620 (Ta))

    Unit Price: $149.99
    Total Price: $149.99
    ------------------------------------------------------------------------
    sub total: $149.99
    shipping: $65.00
    handling: $2.00
    ------------------------------------------------------------------------
    total: $216.99


    Questions:
    ------------------------------------------------------------------------
    Year
    2011

    Make
    Toyota

    Model
    Tacoma

    2WD or 4WD
    4WD

    Notes
    2.7

    ------------------------------------------------------------------------


    Billing Address:
    `
    Attn: Dean Baggs
    X XXXXXXX Dr.
    N/A
    Hillsdale, Ontario L0L1V0
    Canada
    705 333 XXXX ext `


    Order Number: 385287


    ------------------------------------------------------------------------

    Please send all inquiries to:
    Custom Truck Parts & Fabrication by Eastside Custom Truck, ECT
    orders@ectoffroad.com
    (425)-820-8687 & (360)-554-0044

    To review our order policies please visit:
    http://eastsidecustomtruck.com/p-79-policies.html-terms.html
    Reply Forward
     
    705 Taco, Apr 17, 2011
    #8
  9. Apr 19, 2011 at 6:13 AM
    #9
    705 Taco

    #9
    705 Taco [OP] Zombie Killer!

    Joined:
    Jan 9, 2011
    Member:
    #48958
    Messages:
    531
    Gender:
    Male
    First Name:
    Dean
    Barrie ON / St. Petersburg FL
    Vehicle:
    2016 TRD OR AC
    --Stock 2016. --------------------------------------------------------------------------------------------- 2011 had 6 inch ProComp lift, Eibach coils on 5100 Bilsteins at zero, 1/4 inch Toytec spacer on drivers side, rear TSB, 1.5 inch Deaver AAL, ProComp blocks and rear shocks, 8000 lb Warn winch on a Trans4mer grill guard, 33 inch BFG AT's, 18x9 XD Monsters, PIAA headlights, PIAA driving lights, Pyro's blue LED gauges, LED strip below tailgate, Armor Lid hard tonno, Hidden Hitch, Dee Zee bed mat, Tint, XM, Garmin GPS, Ultra Gauge
    They did end up shipping my eibachs after some technical issues with their system.
    Just wish I could have been kept in the loop.
     
    705 Taco, Apr 19, 2011
    #9
  10. Jun 29, 2011 at 11:15 AM
    #10
    Blackdawg

    #10
    Blackdawg Dr. Frankenstein

    Joined:
    Dec 31, 2010
    Member:
    #48500
    Messages:
    80,741
    Gender:
    Male
    First Name:
    Monte
    Wyoming/St. Louis
    Vehicle:
    The Trifecta of Taco's
    ALL OF THEM!...Then some more.
    I ordered eibach coils back in april...and still havn't heard from them.

    I have tried emailing and calling and i can't even get ahold of em..charged me already too..
     
    Blackdawg, Jun 29, 2011
    #10
  11. Jun 29, 2011 at 11:28 AM
    #11
    Dark Knight

    #11
    Dark Knight Well-Known Member

    Joined:
    Jul 18, 2008
    Member:
    #8006
    Messages:
    9,804
    Gender:
    Male
    First Name:
    Jeff
    NC/SC
    Vehicle:
    4Runner Trail, 88 pickup, Tundra Platinum
    A few bolts are different.
    Second great option... Call Diversion Performance in Alberta.
     
    Dark Knight, Jun 29, 2011
    #11
  12. Jul 6, 2011 at 10:41 PM
    #12
    4WD

    #12
    4WD cRaZy oLdmAn

    Joined:
    Jul 2, 2009
    Member:
    #19185
    Messages:
    23,542
    Gender:
    Male
    First Name:
    Doug
    Lakeside, Ca / Gardnerville, Nevada
    Vehicle:
    2004 DC TRD 4x
    Grey wire MOD, deck plate, diff breather MOD, 2nd gen. OME 883# on Tundra 5100's, OMD custom 3" leafsprings, rear shock relocation, Ivan Stewart TRD rims w/285/75/16's, '02 bumper MOD, Famous Fabrications sliders , LED interior/exterior lights, bed bar, Custom tube bumper, Old school KC day lighters,Red Ring 8" HID flood, Kenwood vhf 2M.. umm some other shit I'm forgetting right now
    Tecnical diffs my ass !! Glad you finally got them bro'

    & so it continues, sorry to hear that man, WTF is with these distributors, don't they like repeat customers ?? They think they're the only game in town I guess.. do a follow up with your card holder like the OP did, maybe that'll help, good luck..
     
    4WD, Jul 6, 2011
    #12
  13. Jul 6, 2011 at 10:41 PM
    #13
    Blackdawg

    #13
    Blackdawg Dr. Frankenstein

    Joined:
    Dec 31, 2010
    Member:
    #48500
    Messages:
    80,741
    Gender:
    Male
    First Name:
    Monte
    Wyoming/St. Louis
    Vehicle:
    The Trifecta of Taco's
    ALL OF THEM!...Then some more.
    say what??? you can fix the problems???
     
    Blackdawg, Jul 6, 2011
    #13
  14. Jul 6, 2011 at 10:43 PM
    #14
    Blackdawg

    #14
    Blackdawg Dr. Frankenstein

    Joined:
    Dec 31, 2010
    Member:
    #48500
    Messages:
    80,741
    Gender:
    Male
    First Name:
    Monte
    Wyoming/St. Louis
    Vehicle:
    The Trifecta of Taco's
    ALL OF THEM!...Then some more.
    I hope so...going to just order strait from Toyotech as soon as i get my money back. Only reason i ordered from them is to save a few bucks...NOT worth it.
     
    Blackdawg, Jul 6, 2011
    #14
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