Horrible Customer Service Experience (Xbox)

Have to vent, my experience is very repetitive as i talked to the same people over and over..

Long story short, my Xbox red ring'd and i went on the support section of microsoft's website. An online trouble shooting section told me my problem was the power supply. so, being out of warranty, i forked over 35.00 for a new one.

Power supply arrived, didnt fix the issue. So i got in on the black friday price and bought a new xbox.

Here is my last 2 1/2 hours trying to return the power supply...

I first called Microsoft helpline for a return
on hold, said i had to talk to xbox
transfer to xbox support
on hold, said i had to talk to specialist
transfer to specialist
on hold, said i had to talk to hardware dept.
transfer to hardware dept.
on hold then Dropped call.
call xbox support, explain my problem again, transferred to hardware dept.
on hold, said i had to talk to microsoft store.
transfer back to microsoft store
on hold, said i had to talk to xbox support
transfer back to xbox support
hold, dropped call.
call xbox support, said i have to talk to specialist
hold, transfer to specialist
said they have to have someone call me or email me with further instructions...

WTF!!

Wish i had bought a Playstation this next go around, maybe their customer service is more helpful when i have a problem...or just need a fuc*ing return number!



Anyone else have customer service nightmares?