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Problem with Pro Tuning Labs...need suggestions

Discussion in 'Lighting' started by T-Rex266, Nov 8, 2013.

  1. Nov 8, 2013 at 1:40 PM
    #1
    T-Rex266

    T-Rex266 [OP] SpaceX Director Moderator

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    Elon
    Long story shirt- ordered a pair of Eagle Eye Halos from Pro Tuning labs. The halo ring on the passenger side went bad. PTL sent me a new inverter.
    The halo ring went bad again a few months later - PTL yet again, sent me a new inverter.

    The halo ring on the passenger light continues to go from dim at times, to fully lit.

    PTL has offered ZERO assistance so I wasted $300 and will have to purchase new lights as the light is not sold in a single unit.

    Any recommendations on how to handle or a recommended after market light vendor?
     
  2. Nov 8, 2013 at 1:55 PM
    #2
    bldegle2

    bldegle2 OldPhart

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    San Francisco, Ca.
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    2009 Prerunner TRD AccessCab
    New Navigation DVD/CD/TV/AV/Bluetooth Stereo and seat mod spacers, 1" hubcentric spacers, seat heaters....
    "PTL has offered ZERO assistance..."

    They did replace the inverter TWICE, and that other halo probably needs a new inverter too, keep at it, they have helped up to now...no reason to write off the $300 yet...
     
  3. Nov 8, 2013 at 2:31 PM
    #3
    T-Rex266

    T-Rex266 [OP] SpaceX Director Moderator

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    Apparently I'm not the only one with this issue..another customer on TT advised he has the same issue. Why won't they offer to replace the light? Keep in mind, those inverters were sent to me while in the 90 day warranty period.

    Why wasn't a new light offered instead of sending me a faulty product (inverter) 3x in a row?
     

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