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Kudos to All Pro for Customer Service!

Discussion in 'All-Pro Off Road' started by keninsb, Mar 28, 2014.

  1. Mar 28, 2014 at 6:01 PM
    #1
    keninsb

    keninsb [OP] "Senior", Senior Member

    Joined:
    Jul 21, 2013
    Member:
    #108728
    Messages:
    676
    Gender:
    Male
    First Name:
    Ken
    Goleta, CA
    Vehicle:
    '13 Taco DC 4WD V6 LTD
    Gotta give PROPS to All-Pro. After placing my order with them I noticed that they had charged me tax even though they are now in MT NOT CA (where I live, unfortunately) I got a quick reply from Kurtis explaining that they had to pay CA tax through April (figures, this state gouges you every chance they get) but that he had refunded me the tax anyway! THAT is customer service! I honestly didn't care about the amount, again it was the principle (the government gets WAY too much of our money already). The rule is supposed to be that you are only charged tax ordering items on the internet if the company you are buying from has a "presence in the state" (store front, warehouse, etc.). Kurtis went above and beyond as far as I am concerned, and I will check them out any time I need something they sell.
    Ken
     
  2. Oct 19, 2014 at 1:48 PM
    #2
    allpro

    allpro Well-Known Member

    Joined:
    Oct 17, 2008
    Member:
    #10025
    Messages:
    1,689
    Gender:
    Male
    Montana
    Vehicle:
    All Kinds Of Toyotas!!!
    Thank you so much for taking the time to leave us some positive feedback!

    We are very thankful to have such great customers like you!
     

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