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Excellent Customer Service

Discussion in 'Discount Tire Direct' started by zeekevin, Dec 26, 2014.

  1. Dec 26, 2014 at 3:30 PM
    #1
    zeekevin

    zeekevin [OP] Well-Known Member

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    Just order another set of wheels and wanted to say how amazing the customer service is with discount tire direct. With their support for forum users and phone support.

    My sales rep Addam took care of me from start to finish and gave me an excellent deal I could not refuse.

    1-888-459-4080 ext 51833. is number for contact
     
    Discount Tire and jberry813 like this.
  2. Dec 26, 2014 at 3:33 PM
    #2
    DeeKay21

    DeeKay21 Lieutenant Dan.

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    I really like DT!! Been using them for years now. :)
     
    Discount Tire likes this.
  3. Dec 26, 2014 at 5:21 PM
    #3
    txmxer

    txmxer Well-Known Member

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    - Total Chaos 3.5 Long travel kit - Fox 2.5 coilovers w/ resis -Prerunner bumper -Fiberglass front fenders -Fiberwerx tt bedsides - Dmz Sua - fox 2.5x16 triple bypasses
    Not usually big on corporate stores like this when it comes to my truck but discount/american tire has been nothing but good to me. Great service
     
    Discount Tire likes this.
  4. Jan 3, 2015 at 11:32 PM
    #4
    Captain Stabbin

    Captain Stabbin Well-Known Member

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    SOMD
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    I bounce it offa stuff.
    I've ordered two sets of tires and a set of wheels from DTD and their customer service has been WAY above and beyond what I would've expected from a big chain tire store. Excellent people to do business with. I don't think I'll buy rolling stock from anywhere else from now on.
     
    Discount Tire likes this.
  5. Apr 27, 2018 at 7:57 PM
    #5
    swimmer

    swimmer Well-Known Member

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    Didn't want to start a new thread but wanted to mention the excellent customer service I received recently from Discount Tire Direct recently .

    One of the tires I bought, after having inspected at a Discount Tire store was found to be defective. I emailed customer service with my order number and what the issue was with the tire. The tire was still within the warranty period as far as wear goes and no questions asked, they sent a replacement to the local store for me for free. Had it mounted and balanced for no charge and was on my way. Super service and would recommend to anyone with contrary will stand behind their sale.
     
  6. Apr 30, 2018 at 10:27 AM
    #6
    Discount Tire

    Discount Tire Tire & Wheel Specialists Vendor

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    Arizona, USA
    Thank you so much to everyone in this thread for the kind words - we greatly appreciate your support and we truly do our best to treat our customer the way we expect to be treated :thumbsup:
     
  7. Jul 5, 2018 at 8:27 PM
    #7
    StainlessSteelRatt

    StainlessSteelRatt Well-Known Member

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    Icon, SPC, OME Dakar, Mobtown
    Same here - you guys are awesome!

    This was my first purchase through Discount Tire Direct, and I realized I accidentally used the wrong credit card for my purchase. I got a new Discount Tire Direct card that I wanted to use for the rebate.

    I talked to "Tyler" there today, and not only was he able to fix that, he said that there had been an issue with the rebate website and offered to fill out the rebate forms for me. What a guy!

    I was really impressed with the entire process - I'll definitely be back next time! :thumbsup:
     
  8. Jul 6, 2018 at 8:04 AM
    #8
    Discount Tire

    Discount Tire Tire & Wheel Specialists Vendor

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    Thank you for sharing your experience with us, Stainless. I'll be sure to pass along your comments :thumbsup:
     
    StainlessSteelRatt likes this.
  9. Jul 10, 2018 at 10:21 PM
    #9
    Teufel Hunden's Taco

    Teufel Hunden's Taco Member

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    Shane
    Port Angeles, WA
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    So, listen to this. I bought two used tires for $200 and took them into Discount Tire to have them check them out. Turns out one of the tires had belt damage. After asking the seller for my money back, they insisted the tires were fine and wanted to meet me down at DT to argue that the tires were fine. The DT employee was cordial and tactful and explained why the tire was no good. The seller wasn't convinced and insisted that DT was just trying to upsale me. Instead of losing his cool, the DT employee presented both of us with an idea. He agreed to buy the damaged tires from me and give me $200 worth of credit for new tires and the seller got to keep the $200. Both of us won!

    But I'm not done there. I really wanted some SCS Stealth 6's, which DT doesn't sell. I found a Toyota Dealership a couple hundred miles away that had 4 in stock. DT agreed to purchase the wheels from the Toyota Dealership, shipped them to the local DT store and sold them to me at cost. Not only did it save me a trip to go pick them up myself, or the cost to ship them, but they completed the transaction quick enough to get me the $100 4th of July rebate for buying a set of 4 wheels from them.

    I can't say enough about Discount Tire and their customer service. They have a customer for life!
     
    Rat_Bastard and Blais03 like this.
  10. Jul 11, 2018 at 7:05 AM
    #10
    Discount Tire

    Discount Tire Tire & Wheel Specialists Vendor

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    Arizona, USA
    Thank you for taking the time to share your experience! There is nothing better than coming into work and reading comments like this.

    I was a customer of Discount Tire before I started working here at DTD over 13 years ago. Discount Tire treated me right every time I went into one of the stores and they helped me in a pinch more than once.

    Now that I work for the company I can tell you that internally, this company is no different than the way it appears in the stores and we all work very hard to do what's right for our customers.

    Thank you again for sharing and for choosing Discount Tire!
     
    StainlessSteelRatt and Blais03 like this.
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