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09 Tacoma 4x4 - Warranty Coverage Denied

Discussion in '2nd Gen. Tacomas (2005-2015)' started by backpacker4u82, Apr 1, 2011.

  1. Apr 1, 2011 at 4:13 PM
    #1
    backpacker4u82

    backpacker4u82 [OP] Member

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    I own a 2009 Toyota Tacoma 4x4 TRD Off-Road. Last weekend I was on a farm road that required me to use my 4wd to get up a steep short hill. As I was climbing up, my dad (whom was in the passenger seat) and I heard a loud pop. We backed down the hill. My dad is a mechanical engineer (57 years old) and mechanic by hobby. He and I determined is was a breakage in the rear axle. We were using this vehicle well within it means. Both he and I were incredibly stunned that this could have happened. We have owned trucks our whole lives and this was unheard of. Of course we both were aware that Toyota has been slipping on the quality of their vehicle construction. Fortunately for me, my truck was still within the limits of the 60,000 miles drive train warranty. After we hobbled off of the muddy farm road I we intercepted a tow truck who towed me into Fairfield Toyota. This was last Sunday. Today I got word that Toyota is declining coverage ($2300) due to "outside influence". The rep I spoke with at Fairfield Toyota said they sent pictures of the muddy truck into Toyota Corp (It was muddy because I was on a muddy farm road and we saw a record amount of rain in March. It was not muddy because I abused it cause I didn't.) When Toyota saw the muddy truck I was told this is when they declined coverage based on "outside influence". Pardon me? I used this vehicle well within the parameters this truck has been advertised for. Its called "TRD Off-Road". I was not even Off-Road...I was on a farm road. I am being taking advantage of and Toyota is not living up to their obligations and agreement I signed into when I purchased the vehicle in 09'. Any help is appreciated. I am going to great lengths and spending an exorbitant amount of time on this issue because I fully believe Toyota Corp is not living up to their obligations.
     
  2. Apr 1, 2011 at 4:24 PM
    #2
    skytower

    skytower Well-Known Member

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    Hitch and wiring, aux back-up light, rear strobe lights, radio and underseat sub.
    Looks like its time for a lawsuit. An axle shouldn't cost that much, unless the diff was full of shrapnel.
     
  3. Apr 1, 2011 at 4:26 PM
    #3
    sethr21785

    sethr21785 Well-Known Member

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    I am not sure if toyota is slipping on its quality but things do break no matter what kind of vehicle you own.. It seems to me that it should be up to you how clean or unclean you decided to keep your truck and that should have no impact on warranty.. I would definitely fight this..
     
  4. Apr 1, 2011 at 4:30 PM
    #4
    nick

    nick MURDERED_TACO

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    im not big into lawsuits but i think this calls for one. sorry to heir this!
     
  5. Apr 1, 2011 at 4:30 PM
    #5
    05 X-Runner

    05 X-Runner Murdered X

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    That sounds about right for fairfield toyota..I would never buy anything from them..
     
  6. Apr 1, 2011 at 4:31 PM
    #6
    JHTreyIII

    JHTreyIII Well-Known Member

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    Let's see the photos! Make the dealer give them to you. This sounds bogus.
     
  7. Apr 1, 2011 at 4:32 PM
    #7
    jandrews

    jandrews Carolina Alliance Southwest Region Ambassador

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    If your truck ever leaves asphalt, just pretty much get ready to fight the dealer on everything.
     
  8. Apr 1, 2011 at 4:37 PM
    #8
    JHTreyIII

    JHTreyIII Well-Known Member

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    I would make them explain exactly what outside influence they're referring to.
     
  9. Apr 1, 2011 at 4:39 PM
    #9
    bjmoose

    bjmoose Bullwinkle J. Moose

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    Cards on the table - what modifications are you running?
     
  10. Apr 1, 2011 at 4:41 PM
    #10
    bjmoose

    bjmoose Bullwinkle J. Moose

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    Also today being April 1 and all, you're gonna have to tell us in good faith that this isn't another fools day gag.
     
  11. Apr 1, 2011 at 4:43 PM
    #11
    jandrews

    jandrews Carolina Alliance Southwest Region Ambassador

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    He's been reposting this shit all over TTORA for the past two days. It's either no joke, or VERY elaborate.
     
  12. Apr 1, 2011 at 4:50 PM
    #12
    jandrews

    jandrews Carolina Alliance Southwest Region Ambassador

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    Not right this second. All kinds of code gibberish.
     
  13. Apr 1, 2011 at 4:51 PM
    #13
    TmecTaco79

    TmecTaco79 Well-Known Member

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    If this is for reals then toyota would have to show you exactly what caused the damage and you could have them give you a written explanation as to why they are denying coverage.
     
  14. Apr 1, 2011 at 4:53 PM
    #14
    jandrews

    jandrews Carolina Alliance Southwest Region Ambassador

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    This is just smoke and mirrors to try and dissuade him from pursuing the warranty claim. If he keeps on 'em, he'll get it warrantied.
     
  15. Apr 1, 2011 at 6:21 PM
    #15
    762x51taco

    762x51taco Well-Known Member

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    Lets be honest here, the Toyotas of today are defiantly not the Toyotas of the 80s, 90s and early 2000s. They have slipped in quality and there is a ton of evidence to support that.

    Now don't get me wrong, they still make better vehicles then 80% of the cars/trucks on the road, but they used to be much much better.
     
  16. Apr 1, 2011 at 7:30 PM
    #16
    backpacker4u82

    backpacker4u82 [OP] Member

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    zero modifications. all stock
     
  17. Apr 1, 2011 at 7:34 PM
    #17
    backpacker4u82

    backpacker4u82 [OP] Member

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    I am new to these forums. This is no joke. I did request from the dealership to send me the photos via email they used to concluded "outside influence". I will post.
     
  18. Apr 1, 2011 at 8:04 PM
    #18
    paintdiddy

    paintdiddy Machine gun shits

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    That sucks. I hate dealers.I've seen alot of fj cruisers be denied cuz of offroading. The best part is they have that truck offroading on the website.no one stands behind their products anymore.I would give them hell
     
  19. Apr 1, 2011 at 8:06 PM
    #19
    OZ-T

    OZ-T Quite an experience to live in fear , isn't it ?

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    Really , whatever you do , don't take your Offroad , off road .

    WTF is that ?
     
  20. Apr 1, 2011 at 8:10 PM
    #20
    steviestyles

    steviestyles The "Search" tab is your friend!!

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    Did you get a receipt or anything from the Tow Truck? Call Toyota corporate yourself and get the word straight from the horse's mouth.
     
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