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2012 Issues...Totally Nerded Out

Discussion in '2nd Gen. Tacomas (2005-2015)' started by TruckyTruck, Jun 19, 2012.

  1. Jun 19, 2012 at 7:32 PM
    #1
    TruckyTruck

    TruckyTruck [OP] Well-Known Member

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    So my truck is getting its first 5k service... I typed up a list of the issues i was having, printed it out and gave it to the service guy. He looked like something bit him! So I guess we will see what gets fixed and what doesnt. I just think if you pay 30k for a truck, you shouldnt have all these issues. I really want to have a good relationship with the service department, so I told them to keep it for 3 or 4 days. Sure do miss my little flawed truck... ha. So here is my list/printed list i gave the guy:

    Truck 5k service and issues
    2012 Tacoma TRD O/R
    6/18/12

    *around 20 mph truck vibrates, feels like rear drive shaft vibration

    *rear drums squealing in reverse in the morning and at end of stopping

    *driving over rough road, something in the dash near right of the radio is rattling

    *2 different loud tapping noises coming from drivers side of the motor. one sounds like valves and the other like exhaust.

    *connectivity constantly dropped for entune. connects then when i turn the truck off and then turn it back on, the only thing that is still connected is making calls. i have to delete the pairing and reconnect everything if i want to use entune or stream my music

    *left tweeter rattling when music is playing

    *5k service

    *please use synthetic oil

    end of letter

    *** What do you think? Totally anal huh...
     
  2. Jun 19, 2012 at 9:19 PM
    #2
    Utard

    Utard Well-Known Member

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    Mark
    Nyssa, Oregon
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    2012 DC LB 4WD TRD SPORT NAVI
    ------------------------------------------------------------ Stabilus.EZDown.Tailgate http://www.ezdown.com/home.php ----------------------------------------------- Tekonsha.Primus.IQ.Trailer.brake http://www.tekonsha.com/content/default.aspx---------------------------------------------------------------- Leer 180 CC http://www.leer.com/Truck-Caps#------------------------------------------------ Firestone Air Rite Air Bags--------------------------------------Kargomaster Rack
    Tic, Tic, Tic, Tic.
     
  3. Jun 20, 2012 at 10:53 AM
    #3
    ZonKs

    ZonKs Can speak french in Russian.

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    =p
    They will get their "master technician" to clean half of your windshield and call it a day. Ask me how I know
     
  4. Jun 20, 2012 at 11:00 AM
    #4
    oothefuxdis

    oothefuxdis Well-Known Member

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    I'll bite


    How do you know?:p
     
  5. Jun 20, 2012 at 11:16 AM
    #5
    JTaco386

    JTaco386 Well-Known Member

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    I would like to know as well :)
     
  6. Jun 20, 2012 at 11:28 AM
    #6
    AWorthyOpponent

    AWorthyOpponent Member Caught Off Road

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    Palm Beach County, Florida
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    TRD Catback Exhaust
    I had the same experience. I had to take it back like 4 times around the 5k service. I made them Pay for a Rental car each time. They even sent a windshield repair tech to my house on their dime to fix the squeal TSB. Also made them reimburse me for the 5k oil change because their tech insisted that it was not due until 10k. I had a lot of problems with the truck when I first got it, but if you insist and are a dick, the things will get done, and the truck will be great.
     
  7. Jun 20, 2012 at 11:50 AM
    #7
    XXXX

    XXXX Well-Known Member

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    Anal yes, but you won't be the jackass getting screwed over by them so IMO keep it up.

    Dealerships 'slant' their wording in order to avoid lemon laws so IMO I would get them to sign off on your list should their list not be the same. They are good at what they do and avoiding money coming out of their pockets is their claim to fame so do everything you can to document it all. Pictures, e-mails, etc. I wouldn't even call them to schedule service - I would do it all by e-mail and keep all of them.
     
  8. Jun 20, 2012 at 12:02 PM
    #8
    Terrin81

    Terrin81 Active Member

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    Also make sure you check everything before you leave the dealership (and try to pick up the vehicle early enough that the Service Manager will be around). Also, check your receipt for the synthetic oil - they didn't charge me the upcharge when I went to pick it up so I inquired, they said it was done, but then I saw on the receipt that they didn't invoice the synthetic at all.

    My 5k service required me to go back because they fixed only 1 of the 4 things I asked for, and actually caused more damage when they fixed the 1 thing (and left the truck interior super dirty/stains on the seats). The Service Manager wasn't around so I had to tell the regular rep, who didn't actually do anything about my complaints.

    I sent a nasty email to the Service Manager, the Service Director, and the GM (with pictures) - the Service Manager followed up several times before I got back to him. I took it back in, dealt directly and only with him (which got me many confused looks by the employees), and got everything taken care of. Next time I need service, I'm calling the Manager directly and only going through him.
     
  9. Jun 20, 2012 at 12:04 PM
    #9
    OffroadToy

    OffroadToy This ain't Dodge City, and you ain't Bill Hickok

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    snugtop, piaa, weathertech, westin, oem bed mat, trd seat covers, avs inchannel vent visors, 2" suspension lift, front diff drop, rear differential breather extension, oil filter drain hose, a/c drain hose extention & reroute, front window tint, cat theft protection plate, tailgate clamp mod, xpel headlight/foglight protecters, oem block heater, bfg 265/75R/16 a/t k/o's, cabin air rodent protection screen, rcbs illuminated 4X4 switch mod
    Damm...sounds like the 2012's have alot of issues. :eek:
     
  10. Jun 20, 2012 at 12:13 PM
    #10
    XXXX

    XXXX Well-Known Member

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    check the dip stick regardless of what the receipt says ...it's easy to tell the difference.


    Some get built on Mondays and Fridays - luckily mine was built on a Tuesday :D
     
  11. Jun 20, 2012 at 12:13 PM
    #11
    white toy taco

    white toy taco 505 Member

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    1st gen FTMFW!
     
  12. Jun 20, 2012 at 12:55 PM
    #12
    TruckyTruck

    TruckyTruck [OP] Well-Known Member

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    Ha, I laughed my way through these responses! I will definitely take all the suggestions to heart and as with any business i do with people, make sure its in writing!
     
  13. Jun 20, 2012 at 12:58 PM
    #13
    TruckyTruck

    TruckyTruck [OP] Well-Known Member

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    Normal, but not acceptable... entune: you are half right, connections suck, but the system sounds great! Im just going to be nice. and im going to be persistent. and climb the chain if i have to.
     
  14. Jun 20, 2012 at 1:03 PM
    #14
    Zombie Runner

    Zombie Runner Are these black helicopters for me?

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    Kevin
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    oil change...
    make a mark on your oil filter so you can tell if they replaced it or not with the oil change
     
  15. Jun 20, 2012 at 1:04 PM
    #15
    tomwilson74

    tomwilson74 Well-Known Member

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    I guess I'm lucky, I have known my service manager for 40 years. We grew up together.
     
  16. Jun 20, 2012 at 1:11 PM
    #16
    TruckyTruck

    TruckyTruck [OP] Well-Known Member

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    Kevin, I wish I had done that.
    Tom, that is definitely a plus!
     
  17. Jun 20, 2012 at 1:19 PM
    #17
    TruckyTruck

    TruckyTruck [OP] Well-Known Member

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    how do i tell the difference?
     
  18. Jun 22, 2012 at 7:16 AM
    #18
    TruckyTruck

    TruckyTruck [OP] Well-Known Member

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    Hey Tom, so what does your friend say about that drive shaft vibration? The dealer called finally. They fixed everything but the entune and the vibration. the advisor says he pulled another truck around, brand new on the lot and it does the same thing. Im not suprised by this... I told him i was hoping they would check the balance on the drive shafts, because when i get on it, it really vibrates bad. He wants me to reproduce that for the master tech tomorrow morning.
     
  19. Jun 23, 2012 at 10:22 AM
    #19
    TruckyTruck

    TruckyTruck [OP] Well-Known Member

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    Got my truck back today... WOOT! one interesting thing... before my breaks were spongy and i felt the slightest pulse in the pedal when i braked. Now, after fixing my e-brake squealing problem, my breaks are no longer spongy and they dont pulse, so whatever adjustments they made, my brakes feel great now!
     
  20. Jun 23, 2012 at 10:37 AM
    #20
    ST3VE

    ST3VE IG: @fishsohard

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    Steve
    MD --> SC
    Tint, car seat, baby wipes
    Did you figure out the rattle to the right of the radio?

    I had the same issue.. it was the little latch that the glovebox locks to. All I did was tighten the bolt (10 mm iirc). FIXED!
     

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