2016 Tacoma Radiator Issue leads to engine Issue

You either understand the concept of customer service, customer retention and satisfaction or you don't. People don't like to hear that they're going to be left twisting the in wind the day their warranty runs out from a freak malfunction that could possibly be resulting from a design defect.

You'd be the guy doing the absolute bare minimum. Doesn't sound like someone I want to buy from and support.

This isn't a 200,000 mile Honda, it's a 2 year old truck and it's an exceptional circumstance. You either see that or you don't.

 

I´m not here for the who is paying issue, I am here to see why the dealership thinks the engine needs replaced. 4 quarts low of coolant out of a 10 to 11 quart system and no warning lights, no limp mode, and OP was able to drive the truck to the dealer. I am here waiting to see why a complete engine is needed. Obviously I didn´t hear the engine run, but at this point I would think a radiator, a water pump, and a thermostat and it may be good to go. I am waiting to see those compression test results and pics.

 

lol He has a two year old truck that basically exploded and you saying he wants something from nothing. You're a funny guy.

Please do everyone a favor and never open a business of any kind.

 

Yeah, it's the "engine needs replacing" bit I don't understand.

 

Actually, yes they can. When you purchase the vehicle you agree to the warranty terms in miles and months. That moment you pass either one, you are out of warranty. Now, if there were a documented related issue before the warranty expired, then that would change things. Also, the problem we have right now is we don´t know for sure if this was a radiator defect or in fact a foreign object. So, why discuss this matter right now?

 

If you can prove that there is an inherent design flaw that caused major unexpected damage (especially if it can be considered a safety concern) or a fault that was caused during assembly then you have a decent case.

 

If it was a design flaw, we would be seeing a lot more people with this issue. If it was a fault during assembly it would of popped along time before 72k miles...

 

No one is disputing that he is out of warranty. What I'm saying is that there should be some effort from the dealer/Toyota to soften the blow in some way or investigate into what exactly caused this to see if corporate can pull an exception instead of dropping the $9k invoice on OP like a bag of hammers.

Not necessarily. Not every design fall is manifested by a wide statistical margin. We don't know enough to say either way.

 

Right, and until the insurance adjuster takes a look and gives his/her thoughts, then we can´t sit here and say it was a radiator defect, especially since we haven´t even seen pics of the damage.
Even still, if it is determined that it was a radiator defect, OP is out of warranty. I have gotten one of my customers a new powerhead to the tune of 8500 dollars when they were just out of warranty, but the catastrophic failure was due to another part failure that was known and had a TSB against it. This customer wasn´t able to get the TSB correction before the damage was done, therefore, still covered. As of now, there are no known other radiator failures, so this is going to be interesting.

 

I'm just saying it's a possibility. Obviously we need to wait and hear from OP.

 

Even if it was a design flaw, it would only be covered during the warranty period. Different people have different expectations of vehicle longevity and reliability, that's why a warranty is put in writing. If it's in writing, then there are no stupid questions, in theory . . . .

 

Either way Toyota has fulfilled their legal obligation of 60k mile warranty. buy a radiator and call it a day.

 

I just personally can't image driving along just over 60,002 miles and then having some magic Jesus rock inexplicably destroying my whole engine and being slapped with a $9k invoice.

 

He's not 2 miles out of the warranty period he's 12k...

 

You keep repeating yourself but I don't think you're reading properly. I have already addressed the warranty issue like 5 or 6 times. Stop bringing warranty up because that's not what I am disputing.

Toyota never heard of rocks? They don't design their vehicles to withstand typical road conditions? An explanation is needed at the very least on how something like this can happen and not be a design flaw. This isn't a wear and tear issue, it's apparently something that could happen to any of our trucks (kind of wish it would happen to yours tbh) on any given day.

 

Do you even know what is going on?

"They informed me there is a hole in radiator and coolant leaked out and I need new engine."

It's not just a rad he needs to replace.

 

Who says?

 

It doesn't matter if you had 20 miles on it, if the radiator got puctured by a rock, warranty will still not cover it.

 

...OP's claims seems to be that his engine temp gauges didn't notify him that there was an issue until after the damage was done. That's pretty effed up.