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A breath of fresh air: A visit to Ford

Discussion in '2nd Gen. Tacomas (2005-2015)' started by nagelg, Mar 24, 2011.

  1. Mar 24, 2011 at 9:28 AM
    #1
    nagelg

    nagelg [OP] Well-Known Member

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    George
    Northern Wisconsin
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    No, I'm not selling my Taco, I really like the girl. Yesterday I brought my wife's Ford Five Hundred in for an oil change and a few small things, I hadn't been been to Ford in a few years and forgot how nice it was. It was "How are you today Mr. Nagel", several times: "Anything I can help you with sir?, as I wandered through the service department and sales area....rear drivers side tail light was out and they replaced it for $5.20 and a smile...didn't make a point to tell me it'd be a $60 charge if they checked it out and found nothing wrong. And when they were done the tech came to the waiting area, sat down and throughly explained the charges and asked if I thought they were fair.

    WHY CAN'T MY TOYOTA DEALER BE LIKE THIS???? I go in there and it's confrontational from the minute the service tech opens his mouth. I feel like they think I'm only there to screw them, and when push comes to shove I'm usually the one getting hosed.

    Ford does have their act together.
     
  2. Mar 24, 2011 at 9:37 AM
    #2
    jackwithcorona

    jackwithcorona Well-Known Member

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    Eastern Mass
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    yeah unfortunately the dealership experience is not brand specific. I have been to both good and bad toyota dealerships, and managed to settle on one not too far from my house thats not terrible, )however at my last service they didnt even bother asking me to cut my gas pedal this time, they just did it and didnt say anything.... but it actually fits my goofy foot better now so im not complaining)
    at least you have a no-headache option when it comes to service on your wife's ford though which is good
     
  3. Mar 24, 2011 at 9:38 AM
    #3
    jrdbrn

    jrdbrn Borne Fishing

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    Mitsubishi isn't much different from Toyota.
     
  4. Mar 24, 2011 at 9:38 AM
    #4
    RiderOnTheStorm

    RiderOnTheStorm Well-Known Member

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    I kinda hear you on that. I haven't dealt with service, but I am trying to buy from them and everyone locally I work with just does not make me feel like they really care.
     
  5. Mar 24, 2011 at 9:38 AM
    #5
    Andrew H

    Andrew H What is this "search" you speak of?

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    See build thread.
    Precision Toyota in Tucson has good people. I've heard lots of negative things about Desert Toyota here.
     
  6. Mar 24, 2011 at 9:39 AM
    #6
    jandrews

    jandrews Carolina Alliance Southwest Region Ambassador

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    This is why I'll be looking at Ford hard when it comes time to replace the DD. I REALLY like the new Fiesta.
     
  7. Mar 24, 2011 at 9:40 AM
    #7
    achirdo

    achirdo I Weld!

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    IMHO I think ford has the best vehicals out at the moment. Their sedans got better longevity reviews than Toyota. I'd buy a ford car/suv before any Toyota out right now except maybe the 4runner :spy: only thing that compels me to buy a toyota truck is that they are made right here in Texas
     
  8. Mar 24, 2011 at 9:42 AM
    #8
    Pugga

    Pugga Pasti-Dip Free 1983 - 2015... It was a good run

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    Overall my dealership isn't half bad. I've had great and horrible experiences with various Ford dealerships in the past. Just depends on the dealer, not the brand.
     
  9. Mar 24, 2011 at 9:44 AM
    #9
    jrdbrn

    jrdbrn Borne Fishing

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    But but but the commercial says they're better!!! :confused:
     
  10. Mar 24, 2011 at 9:49 AM
    #10
    bridgcat

    bridgcat Well-Known Member

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    Avid Off-road Light bar w/ Line-X, American Aluminum Black LP Toolbox, N Fab black step bars,In-Channel Vent Visors, two 10" Rockford subs, Pioneer Double Din DVD player w/ Metra dash kit, 285/65R18 Nitto Trail Grappler MT/s. 18x9" Black XD Monsters. Weathertech digital fit floor mats. Color matched grille with FJ Tacoma badge. De-badged with black, "4x4" badge on tail gate. Mud flap delete mod. Custon TRD decal, color matched rear bumper, Icon extended travel reservoir coilovers, Icon rear reservoir shocks, Dakar rear leaf pack, extended stainless steel brake lines, Camburg uniball upper control arms, timeren bump stops,Beefed Taco carrier bearing drop, Rockford Fosgate Door speakers, Dynomat doors and rear panel, All pro front bumper.
    Yeah, I always had great service experience with Ford when I had my 2006 F140 4x4. Toyota dealers always act like they could be doing something better with their time. While their product is superior, their attitudes and service are mediocre at best.
     
  11. Mar 24, 2011 at 9:49 AM
    #11
    Hardscrabble

    Hardscrabble Well-Known Member

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    Leather seats, WeatherTech's, Access LiteRider tonneau cover, extra D-rings in bed & tailgate. Pelley lightbar with Hella 700FF's. Temp./compass O/H console.
    George ( Mr. Nagel), it sounds like you have a really good Ford dealership to deal with. Not all the Toyota dealerships are dilweeds, but I'm sure some are.

    It is nice receiving good customer service. Unfortunately it's not common enough.
     
  12. Mar 24, 2011 at 9:50 AM
    #12
    WTtoolman

    WTtoolman Facial bones colapse as I crack your skull in half

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    Ever been to a chevy dealer? They'll basically S your D because they know they're on borrowed time.
     
  13. Mar 24, 2011 at 9:59 AM
    #13
    twfsa

    twfsa Well-Known Member

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    Maybe just maybe some people are Assholes when they visit the Toyota dealers, my dealer is nice not a ass kisser, fixes the truck and service dept follows up on it a few days later. If you got a bitch with them they want to know.
     
  14. Mar 24, 2011 at 10:01 AM
    #14
    WTtoolman

    WTtoolman Facial bones colapse as I crack your skull in half

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    5100s at 0, eibachs, 2" toytec AAL,, Moto Metal 951b, BFG A/T
    Nope, that's extra!
     
  15. Mar 24, 2011 at 10:01 AM
    #15
    BryWi

    BryWi Psalm 109:8

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    Yes...
     
  16. Mar 24, 2011 at 10:08 AM
    #16
    woodygg

    woodygg Well-Known Member

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    it varies a lot by dealer... all up to the owner.
     
  17. Mar 24, 2011 at 10:10 AM
    #17
    woodygg

    woodygg Well-Known Member

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    not a chance for me. i'll take a toyota any day until ford proves themself, which they haven't yet. the problem with longevity is you're comparing toyotas build 8-10 years ago versus ford's built 8-10 (or whatever) years ago, and toyota wins hands down for reliability. cars built today??? talk to me in 8-10 years - and therein lies the primary problem with letting your quality go to crap - it takes you years and years to prove you've improved.
     
  18. Mar 24, 2011 at 10:12 AM
    #18
    D13

    D13 Well-Known Member

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    Tinted windows, Plasti-dipped emblems (black), white 2011 grill w plasti derped white toyota emblem, Weathertech dontfits; Clarion HU, Hertz-165 Coax, Alpine 500w mono to 8" JL 3w3, Wet Okeles, CBI sliders, Eibach/5100's @0.85 in front, Dakar leaves and OME shocks in rear, Leer topper.

    In my experience, Subaru isn't much different either.
     
  19. Mar 24, 2011 at 10:18 AM
    #19
    RAT PRODUCTS

    RAT PRODUCTS RAT Products

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    No one mentioned a Mercedes dealer yet... The one I went to for scheduled maintenance offered me a back massage and had a full snack and beverage bar. It was trick!
     
  20. Mar 24, 2011 at 10:26 AM
    #20
    TastyTaco

    TastyTaco Well-Known Member

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    A year ago when I had my 09 tundra the rear dome light never worked since I bought it. I made an appoitment with the dealership and they told me it does not come on with the doors.

    So I pulled the the console down and the connector was barely touching pluged it in and worked like it should.

    It really depends on the dealership for service quality.
     
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