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Afraid dealership messed up TSB

Discussion in '2nd Gen. Tacomas (2005-2015)' started by tstau298, Apr 26, 2012.

  1. Apr 26, 2012 at 6:29 AM
    #1
    tstau298

    tstau298 [OP] Member

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    Todd
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    I know this topic has been beat to death, but I just got my rear TSB done and I realized I no longer have my bilsteins on my TRD Sport. They are now black shocks. Is this normal for the TSB? I read that TRD didn't need the shocks replaced, so I wanted to make sure this was normal or if I should take it back to the dealership and have them fix this!

    Thanks in advance!
     
  2. Apr 26, 2012 at 6:33 AM
    #2
    Pugga

    Pugga Pasti-Dip Free 1983 - 2015... It was a good run

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    Take it back and tell them to take those cheap Tokiko shocks off and give you back your Bilsteins! :cool:
     
  3. Apr 26, 2012 at 6:34 AM
    #3
    Toyotacrawler

    Toyotacrawler She's got the jimmy legs

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    5100's set to 1.75" Wheelers 3 leaf progressive AAL & 5100's for the rear Konig Countersteer Offroads K&N Drop in WeatherTech's Bed Mat Blacked out Badges Rear leaf TSB
    Yep, Whipper is right, they screwed the pooch on that one. I had the TSB done and still have my bilsteins.
     
  4. Apr 26, 2012 at 6:37 AM
    #4
    rob1

    rob1 Well-Known Member

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    Dude they robbed you. Go back and get your stuff back.
    When I went to get the 4 Leaf pack they put in "NEW" 3 leaf packs, I had to show them that they where wrong and after they ordered the 4 pack called me and finally installed them right way!!!:rolleyes:
     
  5. Apr 26, 2012 at 7:19 AM
    #5
    tstau298

    tstau298 [OP] Member

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    Thank you for the quick replies, hopefully the dealership will work with me to get this fixed!
     
  6. Apr 26, 2012 at 7:22 AM
    #6
    neontrail

    neontrail ✈ ✈ ✈ ✈ ✈ ✈ ✈

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    De-badged, Tint 20%, Blue 48 LED dome-light, .......

    i usually agree with you, but not on this one!
     
  7. Apr 26, 2012 at 7:25 AM
    #7
    Pugga

    Pugga Pasti-Dip Free 1983 - 2015... It was a good run

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    If they messed up and won't fix their mistake, call Toyota Customer Service. This is a fairly stupid screw up, there was no reason for them to even touch the rear shocks, let alone downgrade them...
     
  8. Apr 26, 2012 at 9:21 AM
    #8
    elmo7

    elmo7 Easily Replaceable Member

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    OP - If by chance this is the guy who worked on your truck, I have an idea about them. ;-)

    [​IMG]

    Hope the dealer gets it right for you. Odds are against you though in the dealer universe.
     
  9. Apr 26, 2012 at 10:15 AM
    #9
    neontrail

    neontrail ✈ ✈ ✈ ✈ ✈ ✈ ✈

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    De-badged, Tint 20%, Blue 48 LED dome-light, .......
    a $1800 job, FREE......... shit yeah I'll take it~ lol:D
     
  10. Apr 26, 2012 at 10:20 AM
    #10
    AWorthyOpponent

    AWorthyOpponent Member Caught Off Road

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    At least you should get some new billies out of the deal...

    The TSB work I had done I made sure they had the correct part numbers on order before signing the paperwork...
     
  11. Apr 26, 2012 at 10:43 AM
    #11
    cjcarner

    cjcarner Well-Known Member

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    I had the same thing happen to me. I'm headed to the dealer today for them to check it out and order parts. I'm going to try to walk out of there with some swag for my inconvenience...
     
  12. Apr 26, 2012 at 12:54 PM
    #12
    Blueridge

    Blueridge Well-Known Member

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    Way off base with this comment...once again ;)
     
  13. Apr 26, 2012 at 1:01 PM
    #13
    logcabinwc

    logcabinwc Well-Known Member

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    get the dealer to FIX THEIR MISTAKE. Even if it is a pain in the ass and takes months. I had to threaten my dealer and nearly take them to court... as soon as I said that I would be getting a lawyer, it was fixed within 4 days at no cost to me, and that included having to order and ship parts.
     
  14. Apr 26, 2012 at 1:04 PM
    #14
    OZ-T

    OZ-T Quite an experience to live in fear , isn't it ?

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    I would get your shocks switched back OP

    It's too bad you have to go through such a hassle to replace the crap Toyota 3 leaf pack with the crap Toyota 4 leaf pack
     
  15. Apr 26, 2012 at 1:25 PM
    #15
    neontrail

    neontrail ✈ ✈ ✈ ✈ ✈ ✈ ✈

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    De-badged, Tint 20%, Blue 48 LED dome-light, .......
    :rolleyes:

    [​IMG]
     
  16. Apr 26, 2012 at 1:31 PM
    #16
    leveltwo

    leveltwo Well-Known Member

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    Same thing happened to me

    The first page has the 05-08 TSB parts list, which includes new shocks and leafs
    The second page has the 09-11 TSB parts list, which instructs them to only replace the leafs...

    I was quite pissed off when I came back to discover my trd had non trd parts installed...

    Hopefully they still have your old billys there. They should, as all TSB parts have to be sent to Toyota, and not just thrown away...
     
  17. Apr 26, 2012 at 1:38 PM
    #17
    Pugga

    Pugga Pasti-Dip Free 1983 - 2015... It was a good run

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    Either way the truck should roll out of the TSB with TRD Billies. The 2005 - 2008 version has them switch the Tokikos for Bilsteins. Swapping in Tokiko shocks is just a bonehead move on the tech's part or a dealership trying to do something shady.
     
  18. Apr 26, 2012 at 1:41 PM
    #18
    jhodge83

    jhodge83 Any dog under 50# is a cat and cats are useless... Moderator

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    wat?
    not surprised the OP is in Charleston. i wont go to the dealerships down here anymore...at least not since rick hendrick took both of them over.
     
  19. Apr 26, 2012 at 1:42 PM
    #19
    Taqoma

    Taqoma Well-Known Member

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    I just got the rear TSB done yesterday...I still have my bilsteins but they only replaced mine with another 3-pack (2leaf+1overload) instead of the real TSB leaf springs which is a 4-pack (3leaf+1overload)

    shades :cool:
     
  20. Apr 26, 2012 at 2:10 PM
    #20
    dusman

    dusman Well-Known Member

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    get your billies back or make them buy new ones, DON'T let them put them back on, charge them $100 for your labor to put them back on. , ie I am guessing the don't have your shocks anymore because they either a) threw them out or b) put them on one of their trucks, basically charge them $400 for parts and labor and never go back
     
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