1. Welcome to Tacoma World!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Tacoma discussion topics
    • Communicate privately with other Tacoma owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

Airbag light and the Sneaky Stealership

Discussion in '2nd Gen. Tacomas (2005-2015)' started by DrWang, Apr 5, 2011.

  1. Apr 5, 2011 at 6:43 PM
    #1
    DrWang

    DrWang [OP] Active Member

    Joined:
    Jul 5, 2010
    Member:
    #39816
    Messages:
    30
    Gender:
    Male
    Sonoma County, CA
    Vehicle:
    06 Access Cab SR5
    This thread title sounds like a Hardy Boys book.

    Anyways, my airbag light went on. Took it into my local stealership because I thought it would be covered under warranty (bought the truck used and it has just under 5yrs and 60k). Stealership proceeded to tell me that they "couldn't find my warranty information in the database". I told them to go ahead with the work and I'll find my paperwork.

    I call them 4 hrs later and they tell me that I need a new spiral cable. It'll cost $600 and it won't be covered under warranty. WTF? I got on the horn with Toyota corporate and they tell me that IT IS COVERED (strangely though, the airbag itself is only 3 yrs/36k).

    I call the stealership back and insist that it is covered. I hear the service writer mumble to his buddy "Hey is the spiral cable covered under warranty? Oh it is?". Then he gets back on the phone with me and says "Ok you're good". I say "that's it?" and he says "That's it." WHAT THE F. That DB was going to screw me and he didn't even care. I am NEVER GOING BACK TO THE STEALERSHIP.
     
  2. Apr 5, 2011 at 6:51 PM
    #2
    11BSSG

    11BSSG Well-Known Member

    Joined:
    Oct 8, 2010
    Member:
    #44386
    Messages:
    276
    Gender:
    Male
    First Name:
    Matt
    33°28'18"N /-86°48'2"W
    Vehicle:
    07 4X4 A/C 6 Spd
    Front-Billy 5100'2 @ 2.5, Rear- Wheelers 1.5" AAL w/ Billy 5100's, 17" XD Addict's, 285/70-17 Nitto TerraGrappler AT's, 20% Tint, UWS Low Pro Toolbox, N-Fab Nerf Steps, K&N, Black Head Lights, Hard Wired GPS, XM Onyx, Hardwired Radar Detector, Ultraguage, Thule Mtn Bike Lock, Sleeved Fog Light Housing, Black Emblems, Satoshi/Color Matched grille, Misc. Security Upgrades.
    I would talk to the service manager about that. When/if you do, don't be rude or pissed, just let him know what happened and see what he has to say about it. Find a new dealership or at least a new service writer. I go to the same one every time I go to the stealership and he treats me right. Better luck next time, glad you caught the screw up and didnt come out of pocket $600.
     
  3. Apr 5, 2011 at 8:27 PM
    #3
    Tacoyota

    Tacoyota senile member

    Joined:
    Jul 22, 2009
    Member:
    #20028
    Messages:
    2,960
    Gender:
    Male
    North of Cali, South of Canada
    Vehicle:
    08 4wd
    4.56 gears, rear trutrac,DT header, 235/85r16 Duratracs, 2nd filter pulled, inter.wipers, Cruise control, Factory alum. whls/winter tires(2nd set), Afe pro Dry-S , Dumbo eared flaps cut down.
    dealers are slick when it comes to money, next scam will be the TRD bug deflector.

    Theyll tell you that they cant let the truck leave w/o one.......a small fee of $600.....and heavy metal disposal fee of $50 ( yea old bolts) wind tunnel alignment calibration ...$250.
     
  4. Apr 6, 2011 at 7:36 PM
    #4
    WATacoRider

    WATacoRider Well-Known Member

    Joined:
    Nov 24, 2009
    Member:
    #26479
    Messages:
    540
    Gender:
    Male
    Vehicle:
    TRD Sport 4x4
    I dont get it. Did you buy an extended warranty or did it come with 1?

    The bumper to bumper warranty is only 3yrs or 36K miles.

    Drivetrain is 5 yrs or 60K miles.


    So unless you had something else worked out, that should be out of warranty, no?
     
  5. Apr 6, 2011 at 10:09 PM
    #5
    DrWang

    DrWang [OP] Active Member

    Joined:
    Jul 5, 2010
    Member:
    #39816
    Messages:
    30
    Gender:
    Male
    Sonoma County, CA
    Vehicle:
    06 Access Cab SR5
    No extended warranty. The drivetrain includes parts of the SRS (e.g. the spiral cable but not the airbag itself).
     
  6. Apr 7, 2011 at 9:24 AM
    #6
    David K

    David K Well-Known Member

    Joined:
    Jun 27, 2009
    Member:
    #18969
    Messages:
    9,941
    Gender:
    Male
    San Marcos, Alta California
    Vehicle:
    2010 4WD Off Road DC
    Differential Breather Mod Light Bar: 2 Hella 4000 HID, 1 Cibie Halogen. Bilstein 5100s Ride Rite Air Bags
    The spiral cable failure causes the air bag light to come on... there is nothing wrong with the air bag (if yours is the same problem I had on my 2005 Tacoma after the warantee expired)... It was the only Tacoma 'failure' I actually had to pay for... about $300 then (2008 I think).
     
  7. Apr 7, 2011 at 10:45 AM
    #7
    anethema

    anethema Well-Known Member

    Joined:
    Feb 25, 2011
    Member:
    #51833
    Messages:
    998
    Gender:
    Male
    First Name:
    J
    Dawson Creek,BC
    Vehicle:
    08 TRD OR Access cab 4x4
    ARB Bumper,OEM Roof rack modded for access cab, Allpro Rock Sliders,Icon Adjustable coilovers,More Tie Downs in bed, Firestone Airbags in rear,Block heater
    Not even sure the airbag itself is not covered under the powertrain.

    According to toyota it just says "Air bags"

    http://www.toyota.com/owners/warranty/


    Powertrain Coverage: 60 months/60,000 miles (engine, transmission/transaxle, front-wheel drive, rear-wheel drive, seatbelts and air bags).
     
  8. Apr 7, 2011 at 11:22 AM
    #8
    river rat 69

    river rat 69 Well-Known Member

    Joined:
    Dec 6, 2010
    Member:
    #47249
    Messages:
    16,610
    Gender:
    Male
    First Name:
    Jim
    Orlando, Fla., Green side of the grass
    Vehicle:
    007, trd, sr5, fmf.
    NO Chrome,3" NFab's steps,TRD skid,Wet okie's.011 grill, k&n,5100's,All this comes right off when the old lady says let's go get a NEW ONE!!!
    Stealerships are slicker then owl shit on a pump handle. They only care about $$$$$. Look for a new one but guess what they will suck too. Some where down the road toyota will start taking over dealerships or watch the new sales go flat. I dont know how long it will be but it will be. Jim
     
  9. Apr 7, 2011 at 11:25 AM
    #9
    DEEVON911

    DEEVON911 Semi-Pro

    Joined:
    Apr 11, 2010
    Member:
    #35030
    Messages:
    14,937
    Gender:
    Male
    First Name:
    Dave
    Bethel Park, PA. Burb of da Burgh.
    Vehicle:
    2010 MGM Mostly Stock Off-Road 4x4
    TRD Cat-back Exhaust. Semi-Debadged. Trimmed down stock Antenna. Weathertech vent visors. TRD FJ Cruiser Center Cap Wheel Mod. 265/75/16 Firestone Destination A/T,s . Inverter tapped into for outlet in cab. Tacomaworld sticker which adds 5 hp.
    Thats a shame, I wish people could just be honest. Dicks.
     
  10. Apr 7, 2011 at 11:27 AM
    #10
    dexterdog

    dexterdog My pee parts itch

    Joined:
    Jul 12, 2009
    Member:
    #19571
    Messages:
    4,273
    Gender:
    Male
    Oly WA
    Vehicle:
    2012 F150
    Nowadays you have to go in knowing what is covered under warranty. Dealer service advisor is a high turnover position. It sounds like you got a newbie.
     
  11. Apr 7, 2011 at 12:23 PM
    #11
    buddywh1

    buddywh1 Well-Known Member

    Joined:
    Apr 23, 2010
    Member:
    #35825
    Messages:
    1,452
    Gender:
    Male
    Philly PA
    Vehicle:
    07 DC SR5 4x4
    If you want warranty to pay for service you will...:cool:

    FWIW... unlike everyone else I don't see this as a scam on the dealers part. Just incompetence.

    But then... is it really covered under the 6/60? if not supposed to be and they do anyway, then I'm sure you pay them. Right?
     
  12. Apr 7, 2011 at 12:34 PM
    #12
    darkgreentaco

    darkgreentaco XXXL Member

    Joined:
    Jun 10, 2010
    Member:
    #38712
    Messages:
    2,227
    Gender:
    Male
    NorCaL
    Vehicle:
    Timberland Rocket
    King RR C/O's, Extra mustard, All-Pro expdtn Leaf, sesame seed bun, Icon UCA's Fox Resi's BAMFsliders, sweet candy coating, LCAskids, diffcover 17" Addicts Yukon 4.56 35" Dynapro MT's
    What Stealership did you take it to in sonoma county?
     
  13. Apr 7, 2011 at 10:53 PM
    #13
    anethema

    anethema Well-Known Member

    Joined:
    Feb 25, 2011
    Member:
    #51833
    Messages:
    998
    Gender:
    Male
    First Name:
    J
    Dawson Creek,BC
    Vehicle:
    08 TRD OR Access cab 4x4
    ARB Bumper,OEM Roof rack modded for access cab, Allpro Rock Sliders,Icon Adjustable coilovers,More Tie Downs in bed, Firestone Airbags in rear,Block heater
    Buddywh1, see my post above. Airbag/system clearly covered under the powertrain warranty period.
     
  14. Apr 8, 2011 at 4:21 AM
    #14
    buddywh1

    buddywh1 Well-Known Member

    Joined:
    Apr 23, 2010
    Member:
    #35825
    Messages:
    1,452
    Gender:
    Male
    Philly PA
    Vehicle:
    07 DC SR5 4x4
    Including the clock spring? that's good to know... everyone should keep this in mind since the clock spring seems to be a trouble spot and is very expensive to replace!
     
  15. Apr 8, 2011 at 7:10 AM
    #15
    anethema

    anethema Well-Known Member

    Joined:
    Feb 25, 2011
    Member:
    #51833
    Messages:
    998
    Gender:
    Male
    First Name:
    J
    Dawson Creek,BC
    Vehicle:
    08 TRD OR Access cab 4x4
    ARB Bumper,OEM Roof rack modded for access cab, Allpro Rock Sliders,Icon Adjustable coilovers,More Tie Downs in bed, Firestone Airbags in rear,Block heater
    I had my clock spring replaced under powertrain warranty. No questions asked.
     
  16. Apr 8, 2011 at 2:05 PM
    #16
    MacGruber

    MacGruber Member

    Joined:
    Oct 24, 2009
    Member:
    #24831
    Messages:
    5
    Gender:
    Male
    First Name:
    Greg
    Greenville, SC
    Vehicle:
    '05 DC Prerunner TRD Sport
    Sirius Stiletto 2
    If anyone with this issue is out of warranty and can find an independent mechanic that is willing to do it I highly recommend that route. Mine just went bad and I found a local shop that charged me $60 to read the code, $275 for the OEM Toyota spiral cable and $69 flat rate 1 hour for labor. Total of $404, not too bad IMO considering the stealership wanted me to bend over for them. I'd suggest doing some research around town and see what you can come up with.
     
  17. Apr 8, 2011 at 3:36 PM
    #17
    tinker2

    tinker2 Well-Known Member

    Joined:
    Mar 24, 2011
    Member:
    #53642
    Messages:
    250
    Gender:
    Male
    East Of The Big River
    Vehicle:
    08 4x4 SR5 Trd Rugged Trail pkg. Silver Mica
    I had spiral cable go bad on my 08,air bag light came on with 47660 miles on truck. Dealer repaired under the safety restraint warranty that is longer mileage and # of months, not sure what the exact time frame is. Those coverages are in the manual , I didn't look but know its there. Other wise the dealer would have charged me $342.08 to do the repair. :cool:
     
  18. Apr 8, 2011 at 11:11 PM
    #18
    anethema

    anethema Well-Known Member

    Joined:
    Feb 25, 2011
    Member:
    #51833
    Messages:
    998
    Gender:
    Male
    First Name:
    J
    Dawson Creek,BC
    Vehicle:
    08 TRD OR Access cab 4x4
    ARB Bumper,OEM Roof rack modded for access cab, Allpro Rock Sliders,Icon Adjustable coilovers,More Tie Downs in bed, Firestone Airbags in rear,Block heater
    Again, in the site i posted, the airbag system is covered under the powertrain warranty. 60,000 miles or 100,000 km.

    Glad you got it replaced though, some seem to get hassled.
     
  19. Apr 9, 2011 at 1:54 PM
    #19
    tinker2

    tinker2 Well-Known Member

    Joined:
    Mar 24, 2011
    Member:
    #53642
    Messages:
    250
    Gender:
    Male
    East Of The Big River
    Vehicle:
    08 4x4 SR5 Trd Rugged Trail pkg. Silver Mica
    Whoops, your right about the safety restraint warranty being covered by the 6/60. I was thinking of the emission warranty, some of those parts are covered for 8/80, my mistake. :bowdown:
     
  20. Apr 9, 2011 at 2:11 PM
    #20
    Brandon###

    Brandon### Well-Known Member

    Joined:
    Apr 27, 2010
    Member:
    #36105
    Messages:
    798
    Gender:
    Male
    The Stealerships make more $/hr when you're paying cash than they get when something is under warranty. Thus they will try and screw you every chance they get.
     
To Top